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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Super easy ordering process and the Fireplace tool & wood holder is good quality and we would order again.
Is there a discount for military? Not at this place.
It was really easy to order, and we received the order earlier than what was originally thought.
Good competitive price and very happy with the quality of the fireplace broom. Very satisfied with our ordering experience.
We ordered a wood burning insert in oct 2022 with the website indicating it was in stock. This was misleading as we later had to call customer service where they indicated that it wouldn't be available until the end of December. After not receiving the product by January 2023, we tried reaching this company for an update. We just now received an email indicating it wouldn't be available until end of April 2023. There was zero communication or follow up from this company and no explanation for the extended delay. While we understand supply chain shortages, we expect some sort of communication when spending thousands of dollars for a product that hasn't been received. Buyers beware! We will be seeking a refund, but not confident that the refund process will be smooth either.
We bought the HD fire grate. Shipping was fast and we have had a few fires with it so far and looks like this one is built to last. The grate is very stout with thick steel.
The order was delayed a bit but they provided very good communication. We received the fire starters and are very pleased with them
I installed a through a metal roof,15 foot ceiling woodfired forced air furnace. All my components where purchased through them.
Experienced person worked with over the phone. Product was excellent!
I found what is was looking for right away. Easy checkout.
Fast delivery, great quality, fits perfectly into my fireplace!
Makes the chimney a lot easier to clean. Ease of mind, creosote causes chimney fires.
Over 3 weeks still no product ordered. 2 calls to customer service same answer. No contact from shipper as to when would be delivered or even an estimated delivery date or time.
I realize that there was two holidays between
12/15/23 ordered date. And now but come on now we are talking less than 600 miles.
Dear Bryn, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
Perfect for my fireplace. Exactly what I was looking for.
Recent order seems to be taking a long time to ship. The order was placed prior to 1/1/23 and According to the order status given to me, the order has still not shipped as of 1/5. The holiday may have something to do with it, yet money has been drawn from my account.
Dear John, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
Very good experience and looks to be good product. Haven't installed yet but looks good
I ordered a direct vent fireplace vent cover from them online. 20 min later I was able to repair the one I had. I immediately called and was told it was too late and already processed. Turns out it shipped 2 days later and I got it after about 7. I emailed and was told they won't issue a return label for this product even with a charge to me. So I get to pay retail UPS going back, and they deduct the free shipping to me from the refund. In the age of Amazon ( where I could have purchased it for the same price) cancellations need to be easier and effective. And returns need to be seamless and inexpensive or free.
Dear Adam, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Easy to move around the site with quick delivery and comparable prices.
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Katrina, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process the order and get it shipped out of our facility as promptly as possible and we deeply apologize for this inconvenience and appreciate you bringing this to our attention. We appreciate your feedback very much, as it helps us do better.