On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
First time I'm using you guys. I am completely satisfied. Thank you very much for your business sense. If I need anything else I will be looking into your company again.
Purchased before like the product
Repeat order delivered as promised
Product was purchased with description of "Lifetiime Extra Heavy Duty" but then product recieved and the "Lifetiime" aspect had conditions of use, without prior disclosure PRIOR to sale.
It was easy to find what I was looking for, and easy to check out.
Thank you for delivering exactly what's on the website!
I ordered a bellows that was custom made, but it wasn't as nice as I had hoped. I searched the internet trying to find the quality I had found a few years ago in a previous order from Woodland direct. This item was nice, shape good, the wood beautiful and leather well done, but the brass nozzle was cheap, compared to the turned brass fitting in the first one I had bought..
I signed my email address up for a $10 discount on a $100+ purchase but the code did not work.
A christmas gift, that I still don't have. They do not know what they are doing. Shop Elsewhere. Do not use Online Stores Inc. They drop ship so they say they have to charge the credit card. Do Not Use Online Stores, Inc. Check them out. Horrible BBB reviews. Do Not Use Online Stores, Inc. I went directly to Terra Flame and they said that they should not be listing the items as in stock because it will not be available for months. Do not Use Online Stores, Inc.
Dear Lore, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
The package arrived earlier than we were told, assembly was super easy, and it works great. It adds a great deal of heat to our home. Thanks for a great product!
Very pleased with service and products. Thanks for being prompt and cooperative.
Paul
Ordered before with great success! Excellent service and fast shipping. Will be my chimney cap supplier.
Had to purchase a custom blower for it because the one that comes with it could barely blow out a candle. Not what we thought it could do. Keeps warm but not a good source as your only way to heat.
Dear Cathy, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
A lot to choose from but sight a little difficult to navigate for the products.
Quickly found the part I needed, nice that Magicheat uses the same part for 2 different heart exchangers!
The product itself was great and just what I wanted, however I paid $10.00 - $11.00 extra to have the package delivered in 3-4 days and it took 8 days to get here. The same length of time as normal delivery
Shipped and delivered in short order arrived with no damage and just what I needed.
They helped me get what I needed for my mobile home install and it came within the time they said all in good condition
Website and checkout process are easy to navigate. The fireplace set is as described and fits perfectly in our space.
Customer service was awesome. Made my return as easy as possible, not like a lot of other companies. Highly recommend, thank you
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Gary, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!