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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I ordered four chimney pipes from another company and they all came damaged with dents and splits. I had to return them all.
I turned to NorthlineExpress and the pipes came quickly and in perfect condition. The small extra price is worth it to get quality products on schedule to complete your project.
Called to ask questions, very helpful. Fast shipping
Easy ordering process. Arrived quickly. Great quality product, as advertised.
We have had a problem with wind blowing smoke back into the house and setting off our smoke alarms. This cap really works well. We have had several days of high winds since installing this cap and haven't had even a puff of smoke emanating from our stove. The cap is well made with the added blessing of made in USA. Also - it is harder to find accessories like this in 7 inches.
I purchased a fireplace grate from Amazon. They shipped an inferior product that I didn't order. Turns out, it was from China. One could not tell from where it was produced from their website. I sent it back.
Then I found NorthlineExpress. Their grate is made in the USA, top quality, and their service was excellent. I even got to speak to a "real person" who was knowledgeable and answered all my questions.
The product was significantly more expensive but the quality is there and I enjoyed my experience dealing with NorthlineExpress.
Simple, easy to use site. Got everything I needed to hook up a wood stove.
Easy ordering and fast delivery! So glad I have this website to order products for my fireplace!
I ordered wrong item, I called about an exchange and it couldn't of been easier. Great service. Fast and friendly
The quality of the product was excellent and it worked perfectly.
Product is great, but very disappointed in the way it was boxed cut myself several times when the legs on grate would fall out of the boxing and leave sharp edges. Everything else I would give a five product was as described.
The stainless steel chimney cap was damaged by machining done during assembly and by heat discoloration at the seams. It is useable, but not of expected quality.
The return policy is trash I had to drive 9 hrs to save on shipping cost and the promotion code is only good for 10$ on a 2 thousand dollar order. Might as well not give one. It's not even 1%. Hopefully the product is better then all else.
Dear Will, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Ordered Duravent chimney pipe. 1st order came through dented and was returned. That process was rather easy but replacement piece was dented as well. Kept the section anyway and repaired the dent ourselves. Ordered a storm collar next, part came right away, undamaged, but realized they never emailed a receipt. Called about it, left on hold until redirected to voicemail, and left my contact information. Day 4 and still no response. So I emailed the receipt issue to customer service, hopefully will hear from them soon.
Dear Lewis, We deeply apologize for the delay in our Customer Service communications. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I ordered a super quiet fan.
It arrived Ina timely manner but ended up not being as quiet as specified.
When contacting the that sent us the product (online stores), they said the seller (northline express) would contact us.
We haven't heard back from either.
Dear URS, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I ordered a heater and a stand to go with it. They failed to send stsnd with heatet and when I called to get them to fix the problem, I got a representative with a major attitude. I finally got the stand and the heater worked perfectly despite the box being destroyed in shipment.
Dear Jonathan, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
The help was very helpful with my purchase, and very polite and courteous
Easy online ordering. Prompt delivery with product as advertised. Good quality chimney brush and rods. Just wish they made a brush big enough for my flue (20x20 inches)
Quick and easy to use online search and order.
Great customer service, and overall experience. The custom iron series fireplace, spark guard was definitely the finishing touch for our stone fireplace. I would highly recommend this company. We will be ordering fireplace tools to complement the spark guard screen.
Best regards.
Janine
This grate is heavy-duty and amazing! Makes the best fire every. Able to load about 8 oversized logs.
We were looking for a replacement broom for our Fireplace set and I happened on Northline Express. The price was right, so I ordered. It was super easy and the broom fit perfectly. We're very happy!
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jerome, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!