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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I found everything that I needed and the site was easy to navigate.
I ordered a 24" in by mistake. I have called several times to return it and no response. I did order the 28" then and that is fine. I wish someone would call so I can send the 24 " back. Very frustrating.p
I paid a premium for shipping to receive the piping several days earlier than estimated for free delivery. Most of the order arrived a day later than promised, which I could live with, but they split the order and sent one adapter by another shipper, delaying my job a full week. Customer service was rude and blamed me for their screwup. Decent pricing, but don't bother paying any shipping premium with these guys. They won't refund me, but they cost me a lot more than the shipping.
Dear Lance, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process the order and get it shipped out of our facility as promptly as possible and we deeply apologize for this inconvenience and appreciate you bringing this to our attention. We appreciate your feedback very much, as it helps us do better.
I'm satisfied with the product. It works well and throws much more heat out the fireplace than before. Shipping was fast and item arrived un damaged.
It was easy to find what I was looking for... before finding the NorthlineExpress website, I already had the part numbers I was looking for, and just plugging them into the search bar brought them right up. The prices were much better than any of the other sites I visited, (I had actually built a little spreadsheet to compare prices among 4 different vendors), and Northline beat the others hands down. For my entire order, I saved over $200 compared to one other vendor, and it was half the cost of buying from the store that sold me the new stove. I only compared vendors that offered free shipping. The shipping came from 2 different locations, but everything was here in about a week, which, considering the weather conditions and delays nationwide, I thought was very good. I had no need to rush, I'm not going to be able to install right away anyway until the weather clears some, so a week was nothing. Another big plus was the pipe and components all arrived very well packed, with absolutely no shipping damage. The weather here has not allowed me to get the new stove installed yet, but the pipe is a brand name, (Duravent), so I expect no problems with the quality. This company is definitely on my "go to" list for any future purchases.
I provided my email address and agreed to email promotions in exchange for a coupon code. The provided coupon code was "invalid."
Dear Jennifer, We apologize for this frustration and error with our Coupon Code! Our Marketing Team is investigating this issue, but in the meantime, please make sure you are logged into your account before trying to use the coupon code. If this still doesn't resolve the issue, please contact our Customer Service Department at [email protected] and we will respond as soon as possible. We appreciate your feedback very much, as it helps us do better.
Received it smashed on both opposite corners. I needed it desperately so I bent them out and recoated the paint that large chips came off from.
Dear Ralph, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Fast service. Easy installation. Works great. Keeps the snow off of our chimney
Very straightforward processing the order and it was delivered quickly.
I ordered 2, of these ratchetdriver they make tightening and losening a screw so much easier for mature adults. Thank you. I'm waiting on return authorization to exchange for one with the bits included. Ordered 1/16/23.
All items needed were in stock; competative pricing; reasonably fast shipping; delivered when promised
YOU SENT THE WRONG SIZE. IT WAS 8 INCH INSTEAD OF 6 INCH. I HAD TO GO FIND A REDUCER FROM 8 TO 6 TO INSTALL IT.
Dear Thomas, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I purchased Duravent DVL stove pipe from Northline. I found the prices to be reasonable and customer support videos to be helpful for a DIY installation.
Easy purchase received in a timely manner. Website easy to navigate and a great selection of products
Ordering was easy. Transit time was average.
Ash dump door was the right size (larger footprint compared to the cast iron competitors) and made out of sturdy metal, (not cast iron) need to see if will hold up under temperatures of the fireplace.
I received my spray paint only to find that all of the tips were unoperable(plugged). I had to use tips off of old cans to use my paint.
I ordered the chimney chase flashing with a 16" opening but when I received it the opening was more like 22". I had to make it work due to rain and now have to find a wider storm collar to compensate for the oversized hole. I expected more from a flashing that cost me $500.
Dear Jason, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Steve, We deeply apologize for the delay in our Customer Service communications. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!