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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I ordered a JackMat safety cushion for my raised stone hearth. The cushion arrived quickly and fits perfectly. Excellent interaction with phone agent, who led me through the measuring process.
Easy to order and fast delivery. Sales personnel were very helpful with the order
I ordered a firewood rack that was supposed to be delivered 10 days ago. It has not even shipped yet and I've received no communication regarding the delay.
Quick and easy. Great fireplace grate for the money spent. Hopefully it will stand up to my winter fires.
Quick, easy, great product…. Beat expectations. Great experience
I call ahead of time so as to have no complications during shipping, no help, no suggestions. They say they will send shipping info...and then don't do it! I talked to 2-3 different people there, all the same, it's like a game to them, they couldn't less if you get your order or not--they make their money whether you get it or not! There are other more reputable flue sales companies around, I won't be back! If I can dissuade others from using this company, I will!
Dear Duane D, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I ordered a small part for a pellet stove's venting. I went ahead and stepped up the shipping to priority because I needed it like now... Anyway it was Tuesday and Northline Express said it would arrive Friday. The postal service said Saturday. It actually came on THURSDAY! :)
We placed an order for the Pilgrim Burnished Bronze Spark Guard (in stock) - paid for it. Received confirmation of payment. Received notification that item will arrive at our home on Friday, March 24. Received tracking information that items shipped...in transit...city it was currently sitting in...arrived to final shipping point. Waited to see our new spark guard. Got notification from Paypal that there was a refund to our account for this item. No notification from NorthlineExpress. Odd encounter. Will not do business with them again.
Dear Kelly W, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
This company NorthlineExpress makes it very simple to order the pipes and adapters,they lay out everything that you will need
My new stuff came quickly an looks good. Appears to be good quality
I purchased these rugs on sale and waited 6 weeks for delivery. I contacted Northline Express and their customer service was very reassuring that as soon as they came in, I would get them. I wish that they had notified me of the delay, instead of me figuring out how to contact them, get through their phone system to get an answer. Minor irritation…but a quick email would have helped.
After a long wait, I was notified that they were shipped. They arrived safely.
So ultimately my only issue was the delay. Everything else was smooth and the products are very nice.
Mantel was delivered on time and was well packed. No damage and the mantle was beautiful. We're very happy with the entire process.
Price was the best around, easy to order and quickly delivered. The way to do business.
Experience with the Distributor was excellent. Very helpful and knew her product.
We never received the fireplace broom I ordered. Now you are asking for a review of my experience with what I never received.
Dear James w, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
Your shipping address checker needs to be thrown out. If it automatically screws up my address and I edit it, the edit address should take precedence. I just wasted 10 minutes trying to correct it to no avail. Then I just had to try to fool it.
But the products always exceed our expectations!
Your shipping address checker needs to be thrown out. If it automatically screws up my address and I edit it, the edit address should take precedence. I just wasted 10 minutes trying to correct it to no avail. Then I just had to try to fool it.
We received the fireplace screen, which we really like the design of, missing a small piece. Called and received a replacement piece within a week. Very happy. Thank you.
EASY TO FIND THE PRODUCT I NEEDED,WHEN FIRST ONE ARRIVED DAMAGED CUSTOMER SERVICE TOOK CARE OF CLAIM WITH SHIPPER AND SENT REPLACEMENT RIGHT AWAY.
From ordering my item, to interacting with the delivery driver to opening the item and finding a beautiful product... I was very happy with my Northline Express experience. Thank you!
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jose T, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.