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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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And online chat with vendor rep produced no answers to legit questions and concerns.
Such as: what metal is the pipe made of? How is the handle rod attached to the damper plate?
Photos show only one view of product. Is one end slip fit inside and the other outside to 8" stovepipe? In other words is one end slightly smaller in diameter than the other?
None of my questions were answered either online or by chat.
Northline has a good selection of videos to help through the wood stove install process...if you can find them. Once I had the pad ready, the install only took an afternoon. Only problem was after my purchase, Northline recommended an adaptor & I bought one only to find it wasn't needed. The return cost me $15
Dear Ron, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Dear Arthur, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Fast delivery and overall a superb experience! We are very happy with the slate colored stove board.
Everything was streamlined and easy-peasy. Best thing is that Bezos didn't earn a dime from this purchase (unless AWS was involved, hmmmm).
Happy to find what we needed. Yippeee. Glad to have found this company on my searches
Thanks for the awesome review, Susan L.! We work hard to meet expectations and we’re happy to hear we hit the mark for you. We appreciate you taking the time to share your experience with us. We’d like to invite you to check out some of our other products here:https://www.northlineexpress.com/
Haven't used product yet but my fireplace guy told me I'm going to love results.
EZ assembly as it took less than 30 minutes to complete. Quick shipping.
I could not find the product I needed. Representative took time to find it for me.
The paint was easy to order on line. It arrived soon after I ordered it. The paint made the stove look new again. It looks like I just bought the stove. The color is great.
Ordered products for chimney and it was canceled with no explanation. Called customer service and they explained that the carrier cancelled shipment.
I have previously ordered products with out any issues.
Dear Rick, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Awesome and easy spoke with young lady and very helpful and nice to speak with
The search on the website was quick and the ordering process was really quick and easy
Our order with Northline Express was quick and seamless. The order even showed up 4 days ahead of schedule.
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mike, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!