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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Tried to buy local, no one had all the items I needed in stock. NorthlineExpress did.
After i had paid for my product notice on the reciept of the full title of the product was not what i wanted, so i called and emailed right away to cancel and no one could help me and they sent it anyways so now i have to return it and not get the full cost back because no reimbursment for shipping when it all could have been avoided
Product was more of rubber then mortar, tricky to apply
Easy checkout received parts in good condition. The wall thimble was supposed to come wit a round outside panel I got a square one. Did not match the photo on box. The square corners on outside panel covered the 2 mounting holes on the support bracket.I had to cut access holes in panel. Real pain in the $#*! install because of this. Not Northline express fault. But Manufacturer DURA VENTS fault. They should have thought that out when they put alternate part in box.
The whole end was crushed in. We didn't even take it out of the box. Looks like a forklift blade slammed into it. That was three days ago and haven't heard back yet.
Dear Lynne, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Fast delivery to Canada! Recieved the parts all intact as should be! Excellent service all around, from ordering, shipping, and receiving. Even contacting them was easy!
USA made, very sturdy, great shipping, perfect for my first fire!
Got everything I ordered quickly service was very good. I'm very satisfied dealing with this company.
These products are high quality products that I believe will last for many years of service. The shipping was also very quick.
Looks like it will provide many years of fireplace service. Probably last longer than I will. Time will tell.
Item purchased has not been delivered. Still waiting, no follow-up, no communications.
Dear Tim, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
Wood stove replacement is quite the ordeal……. Getting the answers for projects sometimes takes pics to be understood…
I expected free shipping! Seems there are less than transparent exceptions to this enticing offer.
Still not happy about not getting free shipping on my first order.
The 13x13 chimney cap was damaged. The box was damaged. The hood on the chimney cap was bent and paint knocked off
Dear Jerry, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Pretty easy. Good, prompt responses to my questions. I'm glad PayPal was an option, because right now my credit card has a special cashback offer when PayPal uses it.
Good products but too slow to ship out to complete jobs in a timely manner.
Hello, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process the order and get it shipped out of our facility as promptly as possible and we deeply apologize for this inconvenience and appreciate you bringing this to our attention. We appreciate your feedback very much, as it helps us do better.
Ordering was easy and delivery was fine. The quality seems real good. I haven't had a fire on it yet and only after a couple weeks the grate is starting to rust. I expected rust over time but not before I even used it.
Dear Michael, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Louie, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!