On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I liked the calculators for chimney parts to help find what I am looking for!
My order was held up due to poor communication with company. You need to develop better methods to communicate with a customer since you guys are multiple sites and use other names in your communication.
Dear Sal, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
First, prices are about double what they are on Amazon.com or at places like Menards. Second, they can't guarantee delivery the way you want it. Mine came USPS, and USPS doesn't ship here so the thing was returned and I HAD TO PAY TO RESHIP. Northline is very corporate-their employees don't seem to think out of the box to satisfy customers. They only watch their bottom line.
Dear Jeffrey, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Shipping has taken way longer than necessary. Still waiting on products to arrive.
Dear Daniel, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process the order and get it shipped out of our facility as promptly as possible and we deeply apologize for this inconvenience and appreciate you bringing this to our attention. We appreciate your feedback very much, as it helps us do better.
Wouldn't apply $10.00 discount.
Code NLE10$ kept rejecting it.other than that the order came in on time and undamaged. Good quality workmanship.
J.B.
Every thing was five star except the material for the cover, Having past experience with this material it last about 19 months and then rips and leaks very badly.
They had the item I needed at a decent price. Shipping was fast…I even received it early!
Really appreciated the instructional video and the detailed product information. Extremely quick shipping too!
Great product selection and great service! Very satisfied with purchases.
Thank you for an easy process! Seems like it will be a product that will last for a while...I did have to use my grinder to level-up & round the sharp corners of the legs, but such is life.
Its been pretty easy up to now and it has continued that way, the pipe I ordered came in about a week and there were no problems
Simple, cheaper than competitors, clear instructions and ease or ordering. Fast delivery. Couldn't be better!
Trial and error trying to get the right flue
Not happy about the restocking fee for returns
It was an even and equal exchange of energy. Just the sound of these words bouncing of the walls of your gord.
Hello, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Northline kept me well informed about the status of my order and what I ordered. I didn't need to check on my order since I received regular updates. Merchandise was shipped soon after the order was placed and merchandise was received soon after shipment. I was happy with my experience.
Not quite as sturdy as I expected. Covers the area very well.
The product that was sent was damaged and packaged in a way that rendered it unusable. This was frustrating but not as frustrating as having to pay a lot of money for the shipping back on a mistake that I had no fault in.
Dear Dylan, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
We moved out old stove and moved smaller stove down stairs with 6 inch pipe. Customer service was great help
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Hugh, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process the order and get it shipped out of our facility as promptly as possible and we deeply apologize for this inconvenience and appreciate you bringing this to our attention. We appreciate your feedback very much, as it helps us do better.