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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Not one to do a super-hot burn to let'er rip and 'clean 'er out' as they say, I ordered 5 tubes after a two winter's burn, had a nice fire and used two tubes on very hot coals with the damper open. Next day dismantled 2' of black pipe to the chimney thimble and the tar-gum was reduced to powder for the vacuum.
Did the same trick with two tubes next day and 5' up the chimney was clean to the stainless. Wired a 15# weight to the 6" brush and jigged the brush casually up and down on a rope to find a nice pile of powder at the clean-out.
Heavy duty quality chimney sections, not the cheap snap together pieces. Very pleased with this purchase
I received it fast the price was better than other retailers and am highly satisfied.
Tines are spaced too far apart. Excess, not completely burned ash falls through. Have to keep a lot of wood on the fire to keep it burning. The alternative is to spend an additional $40 or so to purchase an ember retainer.
Built well. Very robust. I burn 20" logs. This grate fits perfectly in my fireplace. I can load plenty of logs without worry they will roll off and it keeps the ends of the burning logs from dropping off the grate. I like the fact that there are extra legs for support to prevent drooping over time.
Product was delivered in great condition, well packed, ahead of schedule.
Ordered Stove paint for a refinish on antique fireplace. Reasonable delivery. One can of paint had wrong color cap. Didn't notice label until almost finished. Could have been horrible but I made it work. Too expensive to re-order 1 can.
It was very tiresome to get your coupons for a new member. I did not know I had to register first but now I do.
But this grate is well built and ought to last several seasons.
Thus far it is worth the price for my small fireplace in my Condo.
TY
It was very tiresome to get your coupons for a new member. I did not know I had to register first but now I do.
Fast delivery, way sooner than expected. Great quality items, will be ordering again when the time comes.
I was happy with the purchase and happy that the items (seven in my order) were shipped quickly. However, the shipments arrived in four separate deliveries over a period of ten days, some of which were delivered to the wrong address. One of them was addressed to me correctly but was delivered to an address where my son used to live, but sold the house and moved two years ago. Seems FedEx has a glitch. None of this was the fault of NorthlineExpress other than their choice of usually-reliable FedEx.
Dear.NEIL P. We are very sorry for this experience with our company and understand your frustration,If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I was emailed a code for ten dollars off of an order $100+ however; when I tried to apply that code NLE10$ it said it was invalid and would not give me the discount. VERY DISAPPOINTING!
Dear, LEONA S, We apologize for this frustration and error with our Coupon Code! Our Marketing Team is investigating this issue, but in the meantime, please make sure you are logged into your account before trying to use the coupon code. If this still doesn't resolve the issue, please contact our Customer Service Department at [email protected] and we will respond as soon as possible. We appreciate your feedback very much, as it helps us do better.
Took me about 2 months to receive my grate. Way too long!
Without being able to say how knowledgeable the customer service team is one wsy or the other, I will say they were responsive and helpful. Also, the packages arrived promptly and well protected. Tracking numbers I was not able track with, but shipping via UPS was fast.
Easy to use website great selection of products easy ordering and fast reliable shipping!
We received exactly what we needed and found it sturdy and able to handle large logs.
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear,Sam B. We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!