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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I was happy with the fast delivery of the 2 cans of paint purchases. Now I get flooded with too many emails every single day.! Or 2 adds a week is sufficient. If the do not stop sending so many emails I will block thier website! And will go elsewhere to buy!
Found just what we were looking for, solid screen that the cats will not be able to claw down
The product went together quickly, the quality is good and it looks nice on my patio!
Ordering was easy due in great part to the sales person's knowledge. Shipping went quickly. The only drawback was an email that stated a majority of the products were back ordered, possibly delayed a month. Turns out after several calls,the email is part of systems that incorrectly notice the customer. If I hadn't gotten that email I wouldn't have wasted your company's time explaining it.everything turned out great, just a little discomfort thinking most of my order would be delayed a month
Found exactly what I needed at a great price. It was easy to be sure I had the right item for my needs.
It came within a reasonable amount of time and did exactly what it was supposed to do.
Due to the material used I wouldn't expect it to last 10 years at best, more likely it would be between 5-10 years. Photo's weren't provided as they would not show the difference between original and replacement parts. Would require a micrometer to measure the gauge or thickness of the metal used. Also, there is a total of 12 stand-offs that center the inner pipe to the outer pipe. Of these 12,2 stand-offs were attached to the exterior pipe. I had to drill and rivet the stand offs. Shipping is also a concern due to the light gauge of material used to assemble the pipe/chimney. Products were dented (either by shipping or supplier) Shipping containers/boxes were dented/damaged indicating shipper damage.
Dear William, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Easy and convenient.paint dries quickly, covers well, can goes a long way.
I needed an ash grate for an older Hearthstone Shelboune. Thankful you had it, free shipping was a bonus in my opinion.
Great customer service, really took the stress and guesswork out of the purchase!
From ordering to chatting online with the 'info line' it was a good experience. The item was solid and built easily, no missing parts ( came with extra screws and washers actually) and a pleasing final look!
Quick and efficient! Shopping was easy! Customer Service was great! My product arrived way before the due date, and is heating our large front room up nicely! Great Product, Great Price, Great Service! Can't beat that!
Trying to get 12" diameter flashing & storm collar for months, but having problems with online search engines always getting wrong products, any chimney product with a 12" part. I finally had the Northline site come up with the exact product I had been searching for, and their online store worked excellently!
The staff was very friendly. We ordered a grate foe the fireplace and received it within one week. I was very impressed.
I have been trying to return an item for days now. Nobody will answer the phone or call back
Dear Roger, We deeply apologize for the delay in our Customer Service communications. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Products are good. Had to return some damaged in the mail which is still an ongoing situation. My only complaint is ordering items, paying for them, and then being told they are on back order. That throws a wrench into completing a project. Customer service people are helpful and pleasant.
The personal help and advice I received are much appreciated. Thanks.
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Victor, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!