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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Painted an outdoor fire pit. Easy to use and appears to be durable. Have not had a fire yet so cannot comment on the performance.
Ease to use website and fast shipping services. Met our customer expectations.
It was a simple order process and the shelter came in within a week.
Looks great and it is the right size for our fireplace, the dimensions matched those on the website
I received My Two Order from Northline in record time, very impressed with their shipping product out the door, Yes, I would recommend them.
Very courteous staff & professional! The pieces worked perfectly!
Be assured, the product was as describe and was of fine construction and good materials. One of the few remaining competent suppliers in the UX in my opinion
Easy to follow checkout and shopping. Product was well packaged and arrived in a timely manner.
Item was exactly as listed and arrived quickly. We were happy that there was tracking provided.
Wish handles came attached. Screen is nice weight.
Great product,fast shipping.I would recommend them to anyone
Who needs a chimney liner
Smooth transaction ordering and receiving the product
Confusing didn't understand why they threatened to cancel my order if I didn't call them even after they already charged my card.
If you are looking for products to upgrade your wood stove these are the ones to use. Do it once and do it right you cant go wrong with these products.
Order arrived on time. I wish there was more information on the website regarding the cancerous chemicals in CA
I can't tell you how nice it was to talk to somebody that knew there products and had answers to our questions. Best experience.
After searching online I found an exact match for the existing product I replaced.
Never do business again with this seller, we returned last September and 6 months later no refund, seller is saying that he didn't received the item.thanks a lot…
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Witold, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!