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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Never do business again with this seller, we returned last September and 6 months later no refund, seller is saying that he didn't received the item.thanks a lot…
It was fine. Easy to order and delivered on time with no issues. I would purchase again.
Fast, Easy. Appreciate product made in USA! Good quality that will hold up for many years.
Ordering and receiving were great, its the product itself that doesn't feel like its worth what I paid for sure.
Dear Maria, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I have wanted this fireplace rug for several years, when I saw it was on sale, I decided to buy, it will replace an older rug that I love but have not found anything similar to. From everything I've seen, it looks to be good quality & will hold up to to our oversized wood burning fireplace that helps mitigate high northern utility bills.
The order came fairly quickly, it was rolled up, not folded & only took a day or 2 to flatten out, the colors are warm and muted and fit well with the living room.
Your service is good your on hand stock is pretty good but your prices are much higher than your competitors
I'm happy that my down draft was 95% fixed with your product and I have recommended you on a few groups on Facebook
But I'm a bit disappointed with the shipping and lack of packaging for the product
I received the cap and it was bent and folded on itself around the stovepipe fresh air chamber
I'm handy enough to bend it back and put it on
My problem was fixed but I was a bit disappointed with my problem
I'm not worried about it but I could see others sending it back and never trying it again
Ask me this after I receive the product
It was easy to order and speedy delivery. Will order again.
Everything arrived quickly and packaged well. It is all made in USA just like North line said it was.
Ordered a reducer for my wood burning stove and it was exactly what I needed and arrived ahead of my expectations.
Needed these things on a certain day paid for faster shipping not all of it was delivered on time
Dear Mario, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
Ordered a Normandy fireplace door and I received a call from customer service that the order was received. I received a follow up call to go over the dimensions and color. Door was received in perfect condition 4 weeks later and it looks and works great.
Good help from the customer service person. Verified the cap would work with my stove pipe. Received cap in just a couple days and it does everything thing the information says it will do. Easy to install and absolutely stop the down draft I had.
We ordered our wood cart online, and we're pleased to see that it was as advertised very well built and very functional, and was shipped in a very timely manner
Overheated our magicheat during a power outage, and this replacement thermostat worked great to get us up and running again. Thanks!
Heavy duty construction is a plus. For those using "Starter Bricks" be aware that the grate spacing is almost as wide as the bricks and will fall through once burning.
They have what I needed and much more. I will continue to do business with them if the product they ship meets my expectations!
8-12 business days to ship is a bit ridiculous. Too long
Dear Arthur, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Witold, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!