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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Order my product an was kept in contact at all times till it showed up at my door
We used the Chimney Wizard and it was great, but did leave out the 'roof radiation shield' that we need from the Shasta Vent system. One of the chimney pipes had a couple of small dents, but we will just use that one enclosed in a chase. Most of the stove pipe pieces were slightly bent at the ends and had to be adjusted with pliers. No big deal.
The thimble when in a few inches then I had to tap it in but could not go in all the way as the original thimble. I damaged the thimble from tapping the front face of thimble. I ended up cutting it length wise to remove it.
Had a little issue with the wrong size for my part. But called customer service and they got the correct part to me quickly.
I did receive the product; it fit perfectly and was perfectly defined on the website.
My not giving you a 5-star rating is due to misinformation on the delivery. I forgot to write down the proposed delivery date and sent an e-mail asking for a repeat of the information. The information I received was contradictory double talk, mentioning a plant shutdown period and other hard to comprehend misinformation. It made me question my decision to purchase.
Regardless, the product was delivered promptly and has been installed.
Very straightforward transaction and good website. The search was easy.
I called customer service to make sure I wasn't charged for twelve and see what to do about it. I never heard back.
Pricing, shipping, timeliness all great! E we oils order again if need anything more.
Good pricing for a quality item. Easy to assemble. Nice helpful assembly video on line.
Plan to purchase again when back in stock.
Everything was great no issues whatsoever. I was very happy how the package safe and no damage.
I hate typing reviews, just accept the five-star rating and leave it alone.
Received the complete order in 3 days! Lady taking order was super knowledgeable about their stock, warehouse it would ship from and the fact it would ship quickly based on the warehouse. Extremely pleased!
Only place I could find individual stainless steel chimney liner for pellet insert Without having to purchase a complete kit which was unnecessary. Delivery was as fast as Amazon and product was better than expected. Thank you
I am tired of constant emails asking me to review a product that I have not installed yet. They ask "Have you recieved your order" and then only allow you to review the product to get the emails to stop. Companies need to be less driven by reviews.
Dear Ron, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
My order was made easy, shipped quickly, and is high quality
Good. No issues with pipe and fit like it should. Would recommend to anyone
Overall satisfied except for the stainless steel DirectVent Pro Horizontal Termination Cap which had several popped rivets. I did not contact or send back because I am facing winter arriving now and I could replace the rivets myself, time is critical. Obviously a QC issue as somebody etched a circle around the 2 problem areas but did not correct them.
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Constance, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!