On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
It was a lot easier than most. However none of the parts are compatible with the parts supplied with my stove and I will have to return them
Was exactly what I needed roof flashing and roof angle was perfect fit for a A frame roof. Ordering and shipping was quick overall experience was excellent
Shipping was free! And took 13 days. UPS relayed it to USPS for delivery.
Very easy to order and shipping is free.
All was great except I was missing a couple of parts. I just went to the store and bought them.
Website easy to navigate and straightforward ability to make a purchase. Prices appear to be competitive with other providers. Everything went smoothly.
I ordered 2 chimney pipes, which were delivered in good time and protected well from damage. I am extremely pleased with the service.
Had a call to confirm some one would be on site to sign for delivery. My Brother rescheduled a Doctors appointment to be on site while I drove my wife to a Doctors appointment. NO delivery ALL DAY!. After supper 6:30 pm driver showed up, I had to get dressed to accept delivery and sign for same,,, unhappy 👎🏼👎🏼👎🏼
Dear William, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Found what I was looking for. Parts were shipped but no tracking number till I contacted customer service. Then I could track that the items were delivered to a neighbor 8 days prior
It was pretty good, just wish the shipping would have been a little more clear as to when it was all going to arrive. However, the customer care I received with tracking numbers was exceptional. Thanks for your help.
Quick and easy delivery, I'm happy with the purchase and hopefully the recipients will be too.
Your human representatives were very good. Your policy of not automatically back-ordering something out of stock and having me call back again later is not friendly, burdensome to the purchaser. Your email notifications that something was out of stock, "did I want to cancel the order" was not just unfriendly but very confusing until I spoke with a person and found out the same item was available some other warehouse and you COULD send it. I would think that should be automatic if the item ordered is the same from a different location.
Dear Mark, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Order came fast, in good shape, not much more to say, I'll order again in the future
Easy checkout.
Fast delivery and was exactly as described.
The price was better than anything I could find elsewhere and the products arrived quite nicely and without any effort over a week or so timeframe. Perfect!
First order received was damaged in shipment. The second also arrived with bashed in box, but the chimney cap arrived without damage. Neither chimney cap was properly packaged for shipment. The box was too large and the corrugate box was of too light a weight. Someone needs to inspect the packing stage of the shipment (just advice from an old manufacturing guy). Thank you for your follow-up. I am a satisfied customer with a new chimney cap on my house. Thank you!
First time customer. All went well. The review process needs some work. Let people publish what they want to say and not something more. Thank you.
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Norma, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!