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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Great experience with company, cap arrived safely, looks great on roof.
I ordered 2 gallons of Chimney RX for my leaking stone chimney. The box arrived wet and when I opened the box I realized the box was wet with sealant. One of the two gallon plastic jugs was crushed and only contained about half a gallon of sealant and the zip-lock bag the jug it was in had not stopped the leakage as a result of the jug being crushed. I went ahead and used the sealant and sprayed my chimney twice. This was enough so I did not issue a complaint. The product arrived on time.
Shipping was a bit slow but I always go for the economical shipping so no big deal. They were very adamant via email to ensure the shipment made it and that is appreciated. I probably should've gotten two because I need to make a 90 degree trun wasn't thinking that is on me. The product was as specified and in perfect condition.
Very Satisfied with the purchase and delivery of the product
Was able to find what I needed and easy to order.
We've had to rebuild an old 6" stove pipe that wasn't installed properly, and install a new 7: stove pipe that NorthlineExpress indeed made easier and expedited.
With Northline Express's help, we should have both wood stoves in our off-grid kitchen, bunkhouse, and barn safely operational for the winter. We've spent about a dozen years with little in the way of back-up heat or warm places considering we were doing well if we kept our canned goods and drinking water from freezing. This winter should feel a lot less like homesteading and winter camping, and a lot more like home.
Ordering was easy, delivery was kind of chaotic, whole order did not come together one part here then another and one to wrong address (that wasn't on shipping invoice). But overall was satisfied with products, no damaged pieces also customer service was helpful
It was what I needed. Thank you very much for the great service.
I was nervous about purchasing a hearthpad without seeing it in person, but Northline's Customer Service rep was so very helpful that I decided to order and I am glad I did! The hearthpad is beautiful! Thank you Northline!
Easy stress free hassle free experience with my expectations being exceeded.
Everything went great! Try using the tool on a few logs and it went well. I been having trouble with my back and leg, but as soon as I heal up I will be going back to working with that great tool. Thank you Neil B.
Able to find everything I needed and great price and arrived fast.
Im a happy camper ready for the cold weather now. You guys are the best in the business i wont shop anywhere else.
Great selection. Easy to work with.Great selection. Easy to work with.
Almost didn't leave this review. Got to be a lot of questions here.
Pro tip: don't have character limits.
The ordering process was simple. All the parts were available on the ordering site.
Excellent, Excellent packaging! Arrived quickly and items were carefully packaged. Very happy with purchase!
Placing order was easy. Very pleased with product & ease of putting it together.
Order shipped fast, with tracking update continually. Had issue with missing part that was ordered, customer service resolved quickly. Would order again.
The tool set exceeds our expectations in overall quality and craftsmanship
Item was received in a timely manner. It was exactly what we needed. Fit our wood burning stove perfect.
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members