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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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When I made this purchase, I was not told you'd be closed for 10 days, so my order was slow in being delivered. Otherwise, no problems,
My payment processed immediately, however, the items were in stock but, it took almost a month for the order to deliver. Not the best.
Dear West, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
Ordered items came damaged in shipping, prompt customer service handles issue very fast and to my satisfaction.
We searched everywhere to find an insulated cap for our wood stove. No retailers big or small carried it.
Ridiculous amount of plastic packaging. Otherwise very good.
Shipping) all the boxes arrived in perfect shape in just a few days. Nothing was damaged in or outside the boxes, i was stunned! Wishing it was like that on a daily basis for the rest of my shipments.
It worked out great. It was easy to put together and easy to install
The delay in dispatching the shipment was unacceptable. Because of the delay in dispatch, the merchandise arrived a week later than the scheduled date.
Dear Arthur, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
Wonderful! Highly recommend! This is not our first time ordering through this company, and never have any issues.
Bought some stove bright paint from them. They were one of very few the manufacturer recommended. Key is DON'T BUY OLD PAINT! Old paint will lead to problems especially this type of paint!
We will use these forever! We love our woodstove and lighting it has become much easier with these matches. We even purchased some for friends because they are the best!
Painted antique stove painted it yes I did painted it yes sir
The item was received on time and as described. The information on what size to order was perfect. My only complaint is the type of glue they use to stick on the warranty information to the grate in two places. It was not the typical soft glue that is easily peeled off (i.e. Like on credit or gift cards, etc.). Because this glue is not flexible, when I removed the warranty info cards (2), a portion of the card stayed stuck to the glue, and ripped off the card. I had to use a thin flat head screw driver to remove the two globs of glue from the grate. It came off in small chunks, and it was way more work than it should have been taking about 10 minutes to completely remove both globs. This could be a simple fix by using a different more pliable glue. Other than that we love it, and love that it was made in the USA.
So far this process has been quick I hope my delivery will be as well.
It's perfect! Better price than the others, too! I just wished that y'all had the accessories to go with it, like an ash can, the charcoal basket, and cover, but I found them on other sites. Other than that, the grill is great for the two of us. Thank you for the video of it, which is what convinced me to buy it.👍🏻
Great quality fireplace screen built to order. Spent weeks trying to find something that fit our space. This was the answer. Very pleased
Shipping out seem to take some time until the tracking number was posted, butr then it arrived about the time I had expected.
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.