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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Very pleased with the quality of the product. Accurate representation as advertised.
Outstanding customer support and parts, would recommend this company to others!
Product arrived as described and appear to be good quality.
Amazing product shipped to me fast and was easy enough to build with 2 people in 1 day. Thank you
My product was received on time but I didn't receive the tracking number until a month later. While I was waiting on my product I checked their website for any updates in their system and it never said it shipped. However I did end up receiving it on time. The strange thing is I received a tracking number an entire month later which said I ordered the same thing but on 10/29. I ordered on 9/20. Worried something strange was going on and they were sending my same order all over again even though I already received it, I quickly checked the order number. Come to find out it was the tracking number I never received! FedEx website stated the package was delivered 9/27.
Order process was fast and easy. One stop store for all stove installation needs. Shipping took longer than expected, but overall, pleased with the end result.
Everything went well. The delivery went smooth and driver was nice.
Have not used the product yet but, will review at a later date when I actually use the gloves. Previous multiple purchases of other wood stove gloves have been very positive.
Northline always delivers a quality product for a fair price.
Happy with the product. It's good quality, and looks nice. Took a few weeks to be delivered but it was worth it.
Ordered an 8" ss woodstove tee with clean out cap, arrived in expected amount of time nice tee, I was just a fit disappointed wher bull nose comes off it just had a couple rivets, preferred weld, I tack weld several places and put 2500 degree caulk around joint where bull nose met up with straight in line, no biggie, just my little extra
Most suppliers have back ordered or some type of lead time on fireplace venting in my experience. Northline was no exception but I decided to try them and they happened to be cheaper then others and better then expected lead times. They also had good electronic communication throughout the ordering and shipping process.
Great prices! Super fast shipping. I love the Spitfire. It made a way to supplement my heating costs. Northline Express had the cheapest price.
Easy website to navigate through. Found what I needed and it was an easy process from start to finish. Thank you.
Easy to navigate site- clear on the product description. Delivery on time!
Shopping on the site was easy and the products were delivered on time.
Easy to purchase just what I needed, and it was shipped quickly! I had looked on a few sites and this was easy and just the right size.
Contacted Northline to get updated shipping info and their wait times were longer than usual. I left my number for a callback which I got quickly. The representative I spoke with was very friendly and got me the info I wanted
Beautiful stove pad for a fraction of what the local stove shop wanted for essentially the same thing. Only reason for 4 stars was that the shipping company never called ahead to confirm delivery time- we just happened to be home that morning by chance so it worked out but this could be tricky for most people that work during normal business hours.
I order these a few years ago and love them. When I went to order last year, they were out of stock, and I would not have gotten them in time for Christmas.
Went online and had a variety to pick from and choose the blue canvas one and it does hold a lot and makes it easier to carry back to the house. He really likes it and so does my son.
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Donna, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.