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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Looks great, safely delivered wrapped on a pallet. Seems very good quality. The slate looks great.
Gasket arrived on time in good condition.
Thank you...
Not sure what the problem was originally, but using PayPal took 4 attempts to place my order.
I found the parts I needed at Northline Express Online. I ordered the parts that were in stock and they were delivered to my home in a very reasonable time.
I was trying to obtain some 6" X 12" long duraBlack pipe, but it is out of stock with no ETA
3 of the 4 items I ordered, which were supposed to be delivered in 5-7 days, were apparently on backorder[?] and wouldn't arrive for 5-7 weeks.
Seemed pretty easy; great website. A couple items out of stock. Overall, great experience.
Great prices and easy to use web site. They even immediately contacted me when I mistakenly ordered an incompatible item, so I was able to correct it.
Found Northline online. Ordering was easy as the representative was very knowledgeable. The price was right and delivery was relatively quick.
Chimney pipe was delivered within two days from ordering and exactly what I ordered
Thank you for the 5-star review! We’re thrilled to hear that you were pleased with our service and product delivery time.
I live in upstate NY and I heat my house primarily with wood. When the cap for my chimney blew off in a windstorm, I went to Lowes and every other store to find the correct cap and could not find it. After searching online, I found my way to Northline who had the cap I needed. I ordered it and it got here very quickly and arrived just in time to keep the rain out of my chimney. After this, I will ordering from Northline again.
Thank you for sharing your review! We’re thrilled to know that our product met your expectations.
The item was not as shown in the online photo.
I feel it was overpriced.
Hello, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I really like the braided hearth rug. It blends in well with the colors in our family room. The selection of hearth rugs was great and I appreciate that there are rugs made in the United States.
Phone customer service was great. Wizard was useful but needed to talk to Customer Service because no results were presented.
Shopping was a bit slow but that was an acceptable tradeoff for the price discount
Easy peasy lemon squeezy.ome c
Ap was dented. That happens every now and then. Installed it trying to hide dent but got caught. Installed other one n I t dented. I will have to wait f0r a 2 or 3 story chimney. I had to to use other cap with no dent
Looking for item was easy. Ordering item was easy. Item arrived on time. Customer service was helpful (needed assembly instructions). Issue is with item packing. Item did not come with assembly instructions. Packing was shorted 8 bolts. Too many extra bolts and nuts (not listed for assembly). Extra poles not listed for assembly. Anchor stakes not adequate for all types of soil. No ties to secure doors once rolled up.
I have made three different grates for my fireplace and all ultimately failed. This grate not only was the perfect size but it is totally functional and good looking. Thank you for making a grate for GROWN UP fireplaces!
I placed an order worth well over a thousand dollars online. I was unable to find an option for the advertized free shipping and tried to call for help. But Northline's office was closed for the following 3 days. Since I needed the goods, I elected toplace the order and call back the following week. Then I was told that I had selected and was being charged almost $300 for 3 to 5 day shipping Yet the order took ten to arrive! Inadequate tracking info supplied.
That delay resulted in me having to cancel my installer and be delayed for over a month. I am still waiting to get my chimney installed. I called Northline and asked for some compensation and was simply told no. Very unsympathetic. I will not order from Norrhline ever again as it is clear there customer service policies are all about profit
Rather than service.
Hello, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
It was good and very timely. They are very good quality. We would purchase again
Fast delivery and everything I ordered was as shown online. I'm pleased with this company.
Local stores didn't have any of the 10" pipe I needed, but found exactly what I needed here.
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the 5-star review! We’re thrilled to hear that you were pleased with our service and product delivery time.