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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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The chimney cap was delivered quickly. It is an amazingly fine product
Fit perfectly into my existing fire pit! Would highly recommend this company!
I was satisfied with the quality of the product and the timeliness of the delivery
Received earlier then expected, all went well. Have yet to set it up.
Had a small amount of trouble placing order.
Easy to order. Information given was clear and made the measurements needed easy to understand. Five minute installation.
Great company to buy from, estimated shipping was 7-10 days, ordered on Sat, received it Wednesday. (4days). Detailed instructions, easy to use. I did my first burn outside to get rid of the chemical smell, and it worked, no smell on my first burn inside.
Product was even more beautiful than the pictures and extremely well packed
I ordered this online, took forever. Very unhappy with the communication, no email for weeks.product was nice..
Great spray paint, nice color. Came quick. Very happy with my purchase
Do not use will not respond to any changes better off ordering local worst customer service ever will not change your order for anything. BIG RIP OFF
Dear Norman, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
This is as close to OEM as I could find. If you have an 8.25" stove pipe that has a cap that screws to an outer circumference, this is the cap. Thee metal tabs can be bent down to line up with the outer circumference, use your old sheet metal screws. Not as robust as original, but holds up well and is holding solid, been burning a few weeks now.
The quality of the products I purchase are always top notch, thank you
Wanted to match our galvanized pipe unavailable every where we looked.good job folks!
I purchased a blow poke for a buddy, two years ago, and again for another buddy last year. Product and delivery were both great. This year, I'm buying two for my two brother-in-laws. They make great Christmas gifts!
They arrived last week and I have not taken them out of the packages yet, but I am sure they will be great just like the last ones. Thank you!
I needed an adapter to my old Vermont castings defiant 1975 wood stove. I needed to move the stove closer to the wall so I needed double wall stove pipe with the oval to round adapter for my Vermont castings. Came in less than a week and installed flawlessly.
Shopping experience was good. USPS bounced the product all over the place, but the boxed and carefully protected product survived.
Dear Nancy, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Took so long to arrive that I had to order from Amazon. Tried calling dozens of times. Finally got a call back saying it didn't ship because the warehouse was closed.
Won't use NLE again
Dear Bryan, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Product was broke when received. Called customer service and got a refund
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Angela, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!