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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Easy to order, used coupon and free shipping too. Can't beat their customer service. Exactly what I wanted. Will definitely use this company again!
I already did this! If there is one part of the transaction I would give zero stars it's this rating after the sale!
The hearth I received was great looking and well made.I was pleased on how northline express helped me track my package and how quickly they responded to any of my questions.
Great price, great products, great experience. Just Great.
I bought it to put under the other product I bought for my fire place. It doesn't fit
It was easy! Thank you for making the process easy. I appreciate that products are made right here in the USA.
I received my order quickly and am very pleased with this product.
I bought a heat reclaimer to replace the 30-year-old magic heat reclaimer on my wood stove. Well worth the investment. Wood stove puts out so much more heat if you have one of these
Called for replacement on Nov. 13/24. Finally got replacement shipped on Nov. 22/24.
Waiting for arrival.
Easier to order online called numerous times with never getting a representative.
Thanks it was great don't know what the hell else you want me to say I'm not typing 50 damn letters it's fine thank s
Great product cleans the glass with ease. Arrived quickly, would buy again.
Easy to order and has clear instructions for install. Shipping costs are a little high, but that is expected for having large items shipped.
I contacted Northline both by email and phone. Quick responses both times... haven't had that kind of customer service experience forever... I'll be back.
Ordered product on Online Stores and the pipe was well manufactured and fit well. I had one piece delivered that was damaged, but it looks like it came out of the factory that way, called Online Stores and they are getting it corrected.
Dear Workman, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Great fit and finish on this stainless cap. Easy to install and fits like a glove
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Travis, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!