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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Gave them as gifts to family.
It was really easy to order, I would you guys again for future items.
Easy to negotiate order. Slight dificulty getting credit card to process. Did not process funds from my institution untill product was shipped.
I need a 6" cap. Please let me know I can make an exchange. It is a Christmas present for my son.
Called to order chimney stove pipe and the process was wonderful. I spoke to a very nice lady ( can't recall her name). We went through list she gave me suggestions and it was an easy process. Plus the prices are very good.
Thanks Tammy
Shipping was fast and I was able to get what I needed, especially for being on the other side of the country.
Your company has proven to be very easy to deal with. Thank you and Happy Thanksgiving to you and your
My 15 year old stainless 10" cap needed cleaning/soaking. I decided to buy a spare so that I would always have a clean,creosote free cap for the heating season.
Turns out they redesigned my new cap. The 4 inside base tabs on the older unit are gone. In their place is a complete circular inside base that uses the expanded mesh bent at a right angle. Much better for the company and consumer.
Fast and efficient! Everything arrived on time and is exactly as described!
Will do business again! Could be a little faster on shipping and handling but overall a great experience.
This item was not available locally. Northline had one in stock. Shipping was as promised, received undamaged, perfect fit. A bit pricey but my shop wood stove will keep me warm this winter..
Good shopping experience but every single section of pipe received was beat to hell. The packaging is inadequate for the product. Especially for the stainless steel section. It had a big dent in middle and now the metal is all creased.
Dear Ben, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
You shipped my items very quickly and they fit perfect on my roof chimney, thanks
Simple to install, but there aren't any directions. So the screws just hold it in place, you don't actually screw it into the flue.
Cap appears as ordered and delivered promptly! Would buy again and recommend to friends.
It was normal the order process was good order came in with bent pipes
Product didn't come with the fluted end as pictured. Was just a straight coupling. This made instal to the flexible chimney liner pretty difficult.
Ordering and payment options was easy and quick. The product was exactly as described, and the delivery time far exceeded the estimated delivery time
I spent $2k on parts. This was DVL double-wall stove pipe, the DuratTech double-wall chimney, the support box, and a variety of accessories. First after two weeks they let me know that one part won't actually ship for 3 weeks. I email them to ask to cancel the order and I get a response in broken English. Twice I spent 15 minutes on hold just to go to voicemail. In the end, 2 out of 5 of my shipments never make it at all. The final issue was their online wizard recommended the wrong support collar so now I can't connect the stove pipe to the support box.
Dear Dylan, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Found what I was looking for, items are good quality. Site had several options and I found one I liked!
I have used the throw in creosote removers for 7 or 8 years. I burn soft wood so creosote build up is a problem. These sticks change the creosote to a crunchy granular material. It does not stick to the pipes well and is easily removed.
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello!
Our Customer Service team is ready to assist you with your return. You can reach us at:
Phone: 866-667-8454
Email: [email protected]
Or initiate your return online at: https://northlineexpress.happyreturns.com/
We’re here to help!