On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
It took quite a while to find what we were interested in.
Found exactly what we were looking for and love free shipping option.
Found exactly what we were looking for and love free shipping option.
You have large selection, took over a hour to make sure what I order will fit.
You have large selection, took over a hour to make sure what I order will fit.
Quick and easy! And product was received much earlier than expected!
We have a unique sized fireplace, and easily found a replacement grate at Northline Express.
Selection of product was easy. Found what I was searching for.
Your part pictures lack dimensions, Termination Cap only shows 1 side.
Your part pictures lack dimensions, Termination Cap only shows 1 side.
A+ thanks, fast shipping, website was great, I would buy again from them.
Quick and easy to find products and get them ordered
Satisfactory
When I called for additional instructions for installing my smoke fireplace guard was cordial, but not much help
Fast and just what I wanted. It fits perfectly and now I do not need to ever but another one.
Really like the ability to enter my info and your site builds out the parts list for me. Way easier!
Really like the ability to enter my info and your site builds out the parts list for me. Way easier!
Was surprised to get one small box with 1 piece and no wrapping to protect. The other 3 pieces came in a long box plenty of packing.
Easy to use search on part numbers. Clear photos.
Great website for locating certain hard to find products. Easy use of store front page.
Great website for locating certain hard to find products. Easy use of store front page.
Called to ask color of rug... she was very helpful... thank you.
So far, a very easy system to use.
The customer service support found an error in my order, and called me to correct the situation before the order was filled. Saved me time and money!
Ordering was easy.
Found a product local fireplace shops said didn't exist.
Arrived promply.
Now installed & doing what I needed done, reflecting fireplace heat from mantle.
Found what I needed quickly, placed the order easily and was done. Doesn't get any better than that. Thank you.
Found what I needed quickly, placed the order easily and was done. Doesn't get any better than that. Thank you.
I love the website, everything is in order. It is very easy to find whatever you're looking for. The shipment was delivered correctly to my mom. She's really happy with her brush. Definitely i'm going to buy with them again.
Super! Excellent products, fantastic service, reasonable price, received in excellent condition. Will now know where in the future to go for the best deals.
Can't thank you enough, L. N.
It would be nice if a company didn't lie on the phone an on the website ---well the item is in stock with our vendor- -really! What item isn't, they are the producers but to have the public assume the part if there and only come to find out it is more than a month out is appalling. The only part that makes it worse is that you have to wait over a half hour to have a customer service person blow you off.
Buy at your own risk!
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members