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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I'm a homeowner who ordered the wrong part to the tune of ~$450 on MasterCard. My error BUT my return was:
Received at the Postal facility 12/9/21. Received at Northline Return facility 12/23/21. As of 1/7/22 still no credit despite several queries and answers that "someone will contact you" (NOT).
The original shipping was prompt and accurate but since they cannot seem handle a return promptly I'll certainly seek other vendors first and use Amex since their dispute policies are superior.
Received 4 slightly flattened chimneys, just enough that none fit together without slashing my finger from putting so much force. Was too late to return them by install. Recieved 1 bad 4'v stove pipe, severe damage to both ends, sent back, wait a month, got another bent in the middle and damaged ends. Sent it back, shows it was delivered to them 2 weeks ago and nothing. I wouldn't touch this company with a 10 foot pole ever again. Most likely I'll never see this pipe again, and if I do, will be damaged again. I think they're just taking their sweet time since they know it's the second return. Will be writing reviews until then. First picture is the first one I received. Second and third pictures are second one they sent out.
Charged a $20 return fee to get purchase refund on 2 Durvent chimney parts that were not needed. Look for alternative suppliers to avoid this.
It is the middle of winter and I ordered a necessary part for my pellet stove on December 28. The same day I looked horrible reviews and realized I had made a mistake. I tried to cancel the order but they said it had already shipped. Today is January 11,14 days later and I still have not received the part. I could easily have walked it from Nevada to my home in Arizona in that time. If at all possible, do not ever deal with this company that lacks integrity. When will the part be received? It is a big mystery. It is clear that the part was not available and never shipped to the Postal Service on that day. They lied or just did not know what was going on.
This company advertisers US made products. See the picture below, Made in China stickers... Customer service is an all time low with this company.
After being dissatisfied with eFireplace.com, I placed an order with NorthLine Express.com. I have no issues with the ordering process nor the shipping time. When I opened the box, there was a pair of worn flip flops on top of the item I ordered. In this time of covid-19, to find a pair of used flip flops in my order is disturbing. WHAT IS GOING ON? HOW DID THIS HAPPEN? I will no longer purchase from companies like this. I will stick with the well known companies like Amazon, Lowes and etc. that stand behind their merchandise from beginning to end.
You offered a $10 coupon: NLE10$ But it never worked. Said to be invalid on the day it was sent to me. You suck
The entire process was clear and easy to follow, and even during a crisis time the order arrived timely and was correct. Appreciate the opportunity to give feedback and will definitely return as a customer when needed.
They supposedly guarantee 100% satisfaction, but the Money Back Guarantee is for unused items returned In original packaging. So, if you actually try the product and it does not work, you are out of luck. Basically this satisfaction guarantee allows you to look at the product in the package and then return it for a refund. Anything beyond looking at it and you have bought the item. Caveat emptor.
Quick and easy. Everything you need all in one place. Definitely shop here again.
Love the quality and price! Happy this is USA made
Please call to confirm order 618-286-3641
Great selection of odd/hard to find fireplace parts. Quick delivery & my part (13 x 21 spark arrestor) fit great and looks super nice. Very happy & I'll be back for any future needs.
I don't know if it was just good timing, or good logistics, but the product was delivered several days before the predicted delivery date at the time I ordered it. The product worked very well, and I got the job done ahead of schedule. Very pleased.
I ordered the repair part I needed, and it was easy and fast, to this point. We'll see if it arrives when expected.
Had problem with first order. Hope card isn't charged twice
Had problem with first order. Hope card isn't charged twice
Very easy to find what I was looking for. Awesome prices! Very easy checkout. I love that the flags i bought are made in the USA. I am very impressed with communication with company! And even more impressed with the quality! I will buy again and let others know!
Very easy to find what inwas looking for. Awesome prices! Very easy checkout. I lone that the flags i bought are made in the USA.
Easy online ordering with delivery much faster then expected. Delivered items arrived in perfect condition. Thanks Northline Express for a job well done.
Easy to navigate site, found what I needed quickly.
Easy to navigate site, found what I needed quickly.
Overall a very good experience. Got the Pilgrim Spark Guard that I needed at a reasonable price. I needed a 50" by 33" and they are harder to find. Delivery was very quick. Northline was by far the best of the choices I had. Only thing I'd suggest changing was the packing. My Spark Guard arrived in perfect condition but more because of the sturdiness of the screen than the packing. This was a large heavy screen and shipping box should have had re-enforcement in the corners to keep it rectangular. Also the shredded cardboard packing material did nothing but make a mess. I love the Pilgrim Spark Guard and would recommend Northline Express as the best place to buy from.
Street address didn't show up in checkout until I continued beyond that point. Then it displayed my phone number as the second line of my address.
Their products are okay but they use a service center by the name of "online store" who was happy to take our order but then wanted nothing to do with refunding our money when the item arrived and was damaged (and grossly misrepresented) we had to dispute the charge with our credit card and 30 days later still have no idea where the item we returned (using their carrier) is - beware!
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Stephen, We deeply apologize for the issue with your order. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!