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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Good ordering process but a little slow on the communications and order delivery.
She helped me make sure I had the right set up - very helpful
3" flex liner for my pellet stove works perfect for my enviro empire insert
Had just what I needed at fair price. Customer service was very good and helpful and answered all questions. They delivered what they promised and on time. Very pleased
High quality, good value, and fast shipping, will buy again
Free shipping was very slow but I guess I can't complain since it was FREE. Kind of expensive but ok.
Detailed description of product. Reasonable cost. Free shipping if desired. Very easy to work website.
I received the initial confirmation of my firewood rack order. After that there was no communication at all. I finally reached out to customer service to get a status. I was told to wait another week. Still no status updates. I finally canceled the order and bought one locally.
Everything fit refectory and is well made. Feels solid. Very happy
The company should either upgrade the corrugated box that the item comes packed in, or place this box in an additional outer carton. The box the item comes in, is designed to be shipped as part of a palletized load. And is not subject to the same handling that an individual box is.
Dear Tim, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Tried different cleaners over the year and never found one that would do the job. This one did annd we are very please.
Everything was in stock and very easy to search! I love shopping with Northline Express and you will too!
Ordered chimney cap, price was lower then most. It came in the mail, UPS. No complaints! Will use this company again.
Loved all the options of hearth pads. Fast and easy delivery. Love the look of the pad with our new pellet stove
Very pleased with this order. The product selection speaks for itself. The shipping tells volumes! Did a great job.
I have not done ANY business with Northline Express, and don't know why I am being asked to participate in a survey, or how Sitejabber has my email.
Dear Scott, We apologize for the issue. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Great product fast shipping. Very nice firewood rack, sturdy, easy to build. The rain cover is great!
Really simple purchasing experience. Difficulty choosing only due to all options being appealing and reasonably priced.
Overall good company, good products, but beware of discount offers. Part of the reason for buying from this company were discounts advertised making it a bit cheaper than some other companies. Turns out no discounts, bought anyway, but will probably not buy from again.
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Christopher, We deeply apologize for the delay in our Customer Service communications. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!