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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Easy process and I'm almost 80. Easy to order. Love the product and at our age it's not difficult for us to limit the amount of wood we carry though it will hold more. It is very attractive with the wood so handy nearby our fireplace and easy to throw a log on the fire. Great company to do business with that sells high quality products.
I sent a chat explaining everything. I'm not repeating. Only by going to on line was I able to complete the purchase. I did not receive free shipping as promised. We need the set now. So I went ahead.
I was very happy with the screen. No other retailers offered such high quality, size selection, and best price on the net.
Easy checkout. It was packaged nicely. Arrival was a little slow. Still it arrived before my first fire was made. Will use them again. Prices were easy on the budget.
After placing my order they called to confirm it and corrected the order
Very easy shopping, check-out, good communication about shipping, delivery came on time.
Just what I was looking for…at about half the price of others I've seen.
Found the right size spark screen for our new fire pit.
Great experience. Good communication, timely, quick and efficient, friendly.
I received my order in a timely fashion. Upon inspection the two pieces of flue pipe were damaged, one beyond use. I called and sent photos of the boxes and damaged pipes. I was told that they would replace one and discount the other I was satisfied with that. I received the replacement piece... undamaged. Very satisfied with service.
So far I am impressed easy to order and great prices. Shipping was free and my son loves this grill!
Poor or no packaging the tubing and accessories all bent out of shape.
It took us more than hour to bent it back somehow.
I ordered before and it was the same, no packaging at all.
Dear Vincent, We apologize for the issue. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I have already left a a five star review but now you will not leave me alone for another review so it is now 1 star
Dear Dave, We apologize for the issue. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
We ordered a chimney from north line. One of the sections was dented during shipping. I thought it would be a hassle to get returned and a new one to replace the damaged section. Northline was super quick and helpful with making things right!
Got the shipment on time, all parts were accounted for, and the end product is so far meeting my expectations. I will say that the assembly experience was harder than I expected and the instructions are sometimes hard to understand, but in the end I got through it after a couple of 4 hr assembly sessions. Probably 8 hrs total in assembly, not including the floor.
Very satisfied. My order arrived promptly in excellent condition. Would highly recommend. Thank You
Shipping and customer service was great but my stove pipe came dented and scratched up…I unbent it and it will work I think but could do better in protecting expensive product during transit.
The woman I worked with on the phone was extremely helpful. She was very knowledgeable about the products. She was patient with me and made sure I got the right parts. My chimney is working great! Thanks Northline!
They emailed me a $5.00 credit for spending over $50.00 and it would not except the code. Every thing else was good
I ordered a stainless steel chimney liner and fittings from Northline. They arrived 4 days later! I then shopped locally for new 8" ducts to complete the inside hookup. Not one store had all the parts I needed and the prices were all over the board. Northline had it all, I saved money and it was here in 3 days!
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kim, We apologize for the issue. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!