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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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The stove came faster than expected and in perfect condition. It was well packaged in a sturdy wood box. Have not yet ran the stove pipe for the first burn but greatly looking forward to doing so.
Prices are very high even offering a discount. Product should cost less than half.
I bought these gloves for my husband, he loves them! He can move the logs in the wood stove without worrying about getting burned (he didn't at first) now he's worry free! They're great!
Great communication and follow up! Highly recommend and always had what I needed in stock.
Just what we needed to enjoy our wood burning fireplace during the Texas freeze of February 2025.
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I bought the 4 tube one, not realizing the measurement I took was for the back of the fireplace & not the front. It took them forever to deal with my return (I returned it in 3 days) but it still took them over 2 weeks. And, when I ordered the 4 tube, at that time the 6 tube was cheaper! Of course when I then got the 6 tube, it was much more expensive.
Everything worked out perfectly! Highly recommend using there chimney wizard makes it easy to get what you need.
Received my catalyst in well packaged box in good time frame without any issues or problems.
Nice box too ----------------------------------------------------------------------------------------------------------------------!
Products worked well. Kinda took awhile to get delivered. Overall decent experience.
I ordered an 18" extension for my Dura Vent wood stove flue and a Vacu Stack wind cap for the top. My stove was puffing periodically when reloading - regardless with all the various techniques that I tried from looking at the forums etc...I bit the bullet and tried adding extra length to the flue and a wind cap and it now works quite well. I have to make a mistake when reloading my Cat wood stove in order for it to puff smoke into the house. Northline's customer service answered my questions and gave me confidence that I was making the right purchases. I was frustrated that it was the stoves fault and it wasn't. Just needed some extra draw through extra flue length and a better cap on top, designed for wind. It now draws quite well even with the high winds that we get here.
I ordered a vacu stack cap and an 18" dura vent double walled stove pipe to help solve my wood stove puffing issue. They arrived quickly after I ordered online. I had called them to ask for advice and they helped me out with this decision. I installed the pieces easily and this has resolved my issue with puffing out of the stove. Thank you Northline Express!
All good on ordering. The product seems to be good. Since it is a "lifetime" grate, only the hot fires that I burn every year for the next ten or twenty years will confirm the truth of its advertising!
I took a photo & measurements of the old wood stove guard I had. I took it to the local Fireplace store in Plymouth. The owner helped me find this guard which is even better than the original one I bought years ago. Quality & price are awesome! Thank you.
Hard to find everything you need in one place. If you need other items to put things together, it would be nice to have a suggestion.
Fairly quick/easy- had to search cc list 3 times to get the right info to take..
The grate I purchased is outstanding quality, and was received on time.
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ann, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!