Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of Northbound Gear

Northbound Gear

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Northbound Gear?
grey stargrey stargrey stargrey stargrey star

Northbound Gear Reviews Summary

Northbound Gear has a rating of 3.5 stars from 1,670 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Northbound Gear most frequently mention adventure pants, customer service and good quality. Northbound Gear ranks 5th among Outdoor Clothing sites.

Instant Feedback

2,134 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Genceman A.
Unfollow Genceman A.
Share Review
Report Review

Product lands in IL then takes days longer to arrive by heading out East to NY when I am in MN adding many days and my frustration to the experience. Pants are good but I am not sure they are worth the cost.

Northbound Gear attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 19, 2022
Canada
1 review
0 helpful votes
Follow Daniel P.
Unfollow Daniel P.
Share Review
Report Review

Pants
December 19, 2022

The pants are great, fit well and are very comfortable, they are now my go to winter pants. If I was to improve one thing on the pants it would be a slightly longer fly zipper.

Date of experience: December 19, 2022
Canada
1 review
0 helpful votes
Follow Janinne H.
Unfollow Janinne H.
Share Review
Report Review

Great pants!
December 19, 2022

I really like the pants but delivery took along time.

Date of experience: December 19, 2022
Delaware
1 review
0 helpful votes
Follow John T.
Unfollow John T.
Share Review
Report Review

Easy to purchase, hard to return
January 18, 2023

I've been looking for a pair of comfortable insulated pants and purchased a pair from Northbound Gear. I liked the fabric and construction, but I found the fit too loose in the thighs, so decided to return them. The return policy is "full refund within 60 days", but that really isn't exactly the case. Although my pants were shipped to me from the United States, the return address is in BC Canada, and shipping there is not cheap, plus they charge a restocking fee. On top of that, getting the return authorization took several of calls and emails. I'm hoping I eventually get the refund.

Date of experience: December 18, 2022
Canada
1 review
0 helpful votes
Follow Sarah N.
Unfollow Sarah N.
Share Review
Report Review

Pleasantly surprised
December 19, 2022

Online shopping can be hit or miss so I was happy when I tried these on for the first time. These pants look nice on, feel nice, are comfortable to wear and practical for many outdoor activities. Shipping was decently fast and overall I'm satisfied and would recommend to a friend.

Date of experience: December 18, 2022
Illinois
1 review
0 helpful votes
Follow Timothy R.
Unfollow Timothy R.
Share Review
Report Review

Comfortable pants
December 19, 2022
Updated review

Pants are warm & comfortable. Zippered pockets are nice sized. Hoping they hold up.
Only drawback was delivery time.

Date of experience: December 18, 2022

Quick and simple process
November 19, 2022
Previous review

Quick and simple process

Date of experience: November 18, 2022
Florida
1 review
0 helpful votes
Follow Stacie C.
Unfollow Stacie C.
Share Review
Report Review

Perfect fit
December 19, 2022

5'9 140lbs. Size 4-tall was a perfect fit. Great, soft fabric on the inside. Can't wait to try them out in the cold weather.

Date of experience: December 18, 2022
Idaho
1 review
0 helpful votes
Follow Jerilynn S.
Unfollow Jerilynn S.
Share Review
Report Review

Hiking pants
December 18, 2022

So far very good. Ordering process very easy. Love the pants.

Date of experience: December 18, 2022
Canada
1 review
0 helpful votes
Follow Brent X.
Unfollow Brent X.
Share Review
Report Review

Good product. Delayed delivery.
December 18, 2022

The product is very nice. The delivery was very delayed. Took around 1 month.

Date of experience: December 18, 2022
Canada
1 review
0 helpful votes
Follow Nina I.
Unfollow Nina I.
Share Review
Report Review

Good quality bad fit
January 17, 2023

Great quality product, awesome fleece lining, great exterior material for hiking, but a poor fit. Very tight through the thigh and loose in the waist. I'm 5'2" and 160lb, ordered a short size 12. I can't freely move my legs to hike because of how tight the pants are in the thigh. Even with a belt, the pants are way too big in the waist and are consistently falling down. I won't be able to get another size because if I go down a size for the waist, the legs will be too tight, and if I go up a size for the legs, the pants will fall off my waist. I will need to be sending these pants back unfortunately.

Date of experience: December 18, 2022
Canada
1 review
0 helpful votes
Follow Maxine U.
Unfollow Maxine U.
Share Review
Report Review

Excellent
December 18, 2022

Excellent seamless experience from start to finish

Date of experience: December 18, 2022
Canada
1 review
0 helpful votes
Follow Gisele K.
Unfollow Gisele K.
Share Review
Report Review

Great
December 18, 2022

No issues. Ordering. My husband and son have had these pants before and they are great

Date of experience: December 18, 2022
Canada
1 review
0 helpful votes
Follow Shane Q.
Unfollow Shane Q.
Share Review
Report Review

Pants
December 18, 2022

The pants are amazing. Fit is the same as you wear for jeans. Only thing is is that it took forever to receive my order (5weeks or so). I'd buy again for sure.

Date of experience: December 18, 2022
Utah
1 review
0 helpful votes
Follow Alan R.
Unfollow Alan R.
Share Review
Report Review

Slow Shipping
January 17, 2023

It took 3 weeks to receive my order. In this day and age, that is way too long. Not sure if it's just cheap shipping, or the USPS, but I expected better.

The pants come off way too sweaty parts like. I was a little disappointed with the styling.

Northbound Gear attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 18, 2022
Washington
1 review
1 helpful vote
Follow Eric J.
Unfollow Eric J.
Share Review
Report Review

My go-to pair of winter pants
December 18, 2022

It gets down to low 30º F, and these pants are PERFECT for keeping warm while maintaining an outdoor lifestyle. These pants are both rugged and comfortable. I'm a slim 5'7" and 145lbs and the size 28x28 fits flawlessly without a belt. The textured knees can take a beating. Bonus for pet owners—I can brush dog fur right off these pants!

Date of experience: December 18, 2022
Minnesota
1 review
0 helpful votes
Follow Geri J.
Unfollow Geri J.
Share Review
Report Review

Great pants
December 18, 2022

I love these pants! True to size, enough length, lightweight, yet warm!

Date of experience: December 18, 2022
Canada
1 review
0 helpful votes
Follow Tim W.
Unfollow Tim W.
Share Review
Report Review

Delivery took longer than expected. Clothes are awesome!

Date of experience: December 17, 2022
Canada
1 review
0 helpful votes
Follow Carla X.
Unfollow Carla X.
Share Review
Report Review

Very slow shipping
January 17, 2023

It took a month to receive my order. Shipping was very slow and I could not track it.

Northbound Gear attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 17, 2022
Montana
1 review
0 helpful votes
Follow Elizabeth C.
Unfollow Elizabeth C.
Share Review
Report Review

Rugged, well made pants
December 18, 2022

Shopping was easy, shipping pretty fast. Pants are comfortable, very good in the wind, look good, and are well made. They are a little long, and the pocket zippers creep open with movement, but overall pleased with them!

Date of experience: December 17, 2022
GB
1 review
0 helpful votes
Follow Paul U.
Unfollow Paul U.
Share Review
Report Review

Great gear
December 17, 2022

Ordered the jacket and arrived within the timeframe. Great fit and the quality seems to be very good. Not had chance to test it properly but so far so good.

Date of experience: December 17, 2022

From the business

Northbound Gear is a leader in water-resistant outdoor clothing, made tough with a strong commitment to the environment and the communities we work in.