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Northbound Gear

3.5

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Northbound Gear Reviews Summary

Northbound Gear has a rating of 3.5 stars from 1,670 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Northbound Gear most frequently mention adventure pants, customer service and good quality. Northbound Gear ranks 5th among Outdoor Clothing sites.

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2,134 reviews

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Canada
1 review
0 helpful votes
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Change to Order
December 28, 2022

I made a mistake when placing the order and had to contact Customer Service. They fixed my error and everything arrived before Christmas.

Date of experience: December 28, 2022
Canada
1 review
0 helpful votes
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Fit
December 28, 2022

Would have liked to try one size larger, but went with website recommendations for fit.

Date of experience: December 28, 2022
GB
1 review
0 helpful votes
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Excellent
December 28, 2022

Fabulous walking trousers. Warm comfortable and waterproof

Date of experience: December 28, 2022
Canada
1 review
0 helpful votes
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Pants were ordered November 25 and never arrived until December 28. Their site speaks of long, long order times but I am not sure why the delay. I ordered because the address was in B.C Canada. The delivery came from off shore I am sure. The pants came as ordered. Not happy with customer service. They have none. I called twice and emailed a few times.
No actual "human" interaction. Based on other reviews, I got what I ordered in the timeline given even with a storm in Ontario. They NEED a true customer service department. Based on my experience though, I do not think I would order again.

Date of experience: December 28, 2022
Tennessee
1 review
0 helpful votes
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Men's adventure pants
December 28, 2022

Bought as a gift for my husband, he loves them! High quality materials, reinforced knees, lined pants- great buy!

Date of experience: December 28, 2022
GB
1 review
0 helpful votes
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Outdoor trousers
December 28, 2022

Package arrived late due to postal workers strike - no fault of Northbound Gear
Trousers are excellent with one caveat that they leaked were against my jacket when in heavy rain. They are showerproof rather than waterproof.

Date of experience: December 28, 2022
Canada
1 review
0 helpful votes
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The Adventurer pants and "Tactical" Jacket are amazing pieces of gear that I've purchased and have kept me warm during the mild winter temperatures (~ -8°C). The shopping experience was mostly painless however the only pain point is the oddly long shipping time. Now, the shipping was free and tracked so I didn't expect too much to be fair. It might have just been me but the product was processed and sent out for delivery soon after purchase however took about 3-4 weeks of waiting before the product finally arrived. I wouldn't put this entirely on Northbound though as it most likely was just the service they used for shipping logistics.

Date of experience: December 27, 2022
Canada
1 review
0 helpful votes
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Slow
January 27, 2023

Shipping took way too long. Initial purchase I was excited but, due to the length of time it took to receive them, the experience lost its lustre. Not excited to be on the team right now. Product was decent.

Date of experience: December 27, 2022
Canada
1 review
0 helpful votes
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Shipping
January 27, 2023

A month is a bit long for shipping. I was worried it would not be in time for Christmas.

Date of experience: December 27, 2022
Thailand
1 review
0 helpful votes
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Excellent pants
December 28, 2022

I have worn my Northbound Gear pants in many testing conditions this year. From wild camping in Scotland to all-weather hikes in Norway, Iceland and Nepal (I completed the Three Passes trek in the Himalayas, near Everest!), these pants have been a lifesaver. Warm, comfortable and stylish, I ordered another pair they were so good. The only negative is that their water resistance reduced significantly over time with washes in the washing machine. I was able to spray them with a soft shell waterproofer that returned some of the water resistance.

Date of experience: December 27, 2022
Canada
1 review
0 helpful votes
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Great product - Slow delivery
January 27, 2023

Both the original order of Adventure Pants, and the replacement pair in a smaller size took a long time to be delivered. Despite getting a delivery date email, the parcel didn't arrive until a few weeks later.
The pants are great. Have kept the cold wind and snow out very well.

Date of experience: December 27, 2022
Canada
1 review
0 helpful votes
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Poor Fit
December 27, 2022

I did not like the fit - the pants will be returned.

Date of experience: December 27, 2022
Italy
1 review
0 helpful votes
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Excellent
December 27, 2022

So quick and easy, the jacket is fantastic, going to test it in -9 degrees Celsius this week!

Date of experience: December 27, 2022
Canada
1 review
0 helpful votes
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Winter warm women's pants
January 26, 2023

There was a significant delay in receiving my order, almost a month to arrive, when expected delivery was about one week, with no follow up from the company.I had a Can post tracking number but mostly there was no useful information just a msg that pkg was delayed.

Date of experience: December 27, 2022
Italy
1 review
0 helpful votes
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Northbound
December 27, 2022

Capo conforme alle aspettative molto comodo e resistente all'acqua

Date of experience: December 27, 2022
Canada
1 review
0 helpful votes
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Worth the wait
January 26, 2023

Happy with the product. It's well made and comfortable. Kept me warm on some cold hikes. I like that there's some give to the material, it allows for freedom of movement.
My only issue was the long shipping time. Took about 3 weeks, but it did finally arrive.

Date of experience: December 27, 2022
California
1 review
0 helpful votes
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Awesome pants
December 27, 2022

I love my Adventure Pants. Very cozy, warm, stretchy. I wear them all the time for hiking and snowshoeing.

Date of experience: December 27, 2022
Canada
1 review
0 helpful votes
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Slow shipping good product
January 26, 2023

Probably won't purchase again if they use Canada Post to deliver again. But like the waterproof jeans a lot.

Date of experience: December 27, 2022
Canada
1 review
0 helpful votes
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Great pant very comfortable
December 27, 2022

Long shipping delay but probably due to time
Of the year. Otherwise great

Date of experience: December 27, 2022
Tennessee
1 review
0 helpful votes
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Great product, slow delivery
December 27, 2022

The pants I ordered for my husband are perfect. I ordered in early November I believe and did not do any extra shipping with weeks to allow for delivery. It arrived late last week just before Christmas. I'm just glad they showed up. I'm thinking if ordering a pair for myself.

Date of experience: December 27, 2022

From the business

Northbound Gear is a leader in water-resistant outdoor clothing, made tough with a strong commitment to the environment and the communities we work in.