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Northbound Gear

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Northbound Gear Reviews Summary

Northbound Gear has a rating of 3.5 stars from 1,670 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Northbound Gear most frequently mention adventure pants, customer service and good quality. Northbound Gear ranks 5th among Outdoor Clothing sites.

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2,134 reviews

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Canada
1 review
0 helpful votes
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Great pants!
December 29, 2022

Really like the product. Two things though. They are a little on the bigger size - I probably could've dropped down a size from my usual. The other thing is that it took 29 days to arrive. If it wasn't for the long wait, I'd probably exchange them for the next size down. They will do though!

Date of experience: December 29, 2022
Vermont
1 review
0 helpful votes
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Almost perfect
December 29, 2022

These pants are amazing, the only thing I would change is make the back waist higher, when bending to pick up anything off the ground, unless u are wearing a very long shirt your lower back is exposed. Otherwise it's my favorite thing to wear outside in the winter.

Date of experience: December 29, 2022
Oregon
1 review
0 helpful votes
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Thank you
December 29, 2022

It was just exactly what I hoped for.
The gift was high quality and did not dissapoint
Thank you.

Date of experience: December 29, 2022
New York
1 review
0 helpful votes
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Quality pants
December 29, 2022

Pants are of high quality and fit perfectly. I will not hesitate to use Northbound Gear to family and friends.

Date of experience: December 29, 2022
Canada
1 review
0 helpful votes
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Garment was not what I ordered
January 28, 2023
Updated review

I ordered a long pair of hiking pants & received a short pair. Order will need to be returned.

Northbound Gear attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 29, 2022

Easy & user friendly
November 29, 2022
Previous review

Easy & user friendly

Date of experience: November 28, 2022
Canada
1 review
0 helpful votes
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Shipping
January 28, 2023

23 Days for m'y delivery it's quite long time. I hope you're able to make it Gaster next time.I wish you a Happy New year! Thank you!

Northbound Gear attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 29, 2022
New York
1 review
0 helpful votes
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Communication
December 29, 2022

Excellent communication from company after order was placed.

Date of experience: December 29, 2022
Canada
1 review
0 helpful votes
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All good!
December 29, 2022

I received my order and am pleased with my purchase.

Date of experience: December 28, 2022
Canada
1 review
0 helpful votes
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Shipping Times
December 29, 2022

Item arrived 14 days after promised delivery date.

Date of experience: December 28, 2022
Nebraska
1 review
0 helpful votes
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Need to return
January 28, 2023

I where a size 2xl jacket and I read in the reviews on the tactical jacket that you should size up. So I ordered a 3xl. It came in about three weeks and was to small. So while the jacket looks good I need to return it.

Date of experience: December 28, 2022
Canada
1 review
0 helpful votes
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Forever
January 28, 2023

Long
Ordered Black Friday
Must have been shipped on a camel
Over a month and was in stock
They are loose
Can I get a smaller waist size without a hazzle

Date of experience: December 28, 2022
Canada
1 review
0 helpful votes
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Awesome pants
December 29, 2022

I was looking for some warm pants to use for curling. These are absolutely amazing. Comfortable, stylish and warm.

Date of experience: December 28, 2022
Canada
1 review
0 helpful votes
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Product good, process not
January 27, 2023
Updated review

My order sat for more than two weeks, only shippped after I complained. So either items were not in stock and that was not communicated or my order was forgotten.

Date of experience: December 28, 2022

Had all I wanted in stock
November 28, 2022
Previous review

Had all I wanted in stock.

Date of experience: November 28, 2022
Canada
1 review
0 helpful votes
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First purchase
December 28, 2022

Website was suggested to us by a friend & turned out to be exactly what my husband was looking for. He in turn suggested that I get a pair of waterproof pants too. Husband loves his but I will have to return mine for a smaller size. According to website, returns & exchanges seem easy.

Date of experience: December 28, 2022
Canada
1 review
0 helpful votes
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Tracking was weird
January 27, 2023

You sent me a tracking number for Canada Post from Ontario but the Item was shipped from BC.
Pants are mediocre as outdoor pants.

Date of experience: December 28, 2022
Canada
1 review
0 helpful votes
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Nice
December 28, 2022

Love the pants. Haven't taken them off.
Would recommend

Date of experience: December 28, 2022
Canada
1 review
0 helpful votes
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Love these pants.
December 28, 2022

Delivered on time. The pants are comfortable, svelte and well made.

Date of experience: December 28, 2022
Connecticut
1 review
0 helpful votes
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Nice and warm pants
December 28, 2022

I'm an outside worker, if you know what it means I can tell you this pants are warm and wind proof I really appreciate the people who work on this pants because it's an excellent and quality material they use. I love it. Thanks a lot guys, keep working like that making sure the costumers are happy with your products.

Date of experience: December 28, 2022
Canada
1 review
0 helpful votes
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Poor Customer Service
January 27, 2023

I have tried contacting you for 2 days to do an exchange and you either do not answer or do not call back.

Northbound Gear attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 28, 2022
Rhode Island
1 review
0 helpful votes
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Returns
December 28, 2022

I've contacted your company to return a pair of pants from my order. I've gotten no information as to how I return the pants. (I've already ordered another size.)

Date of experience: December 28, 2022

From the business

Northbound Gear is a leader in water-resistant outdoor clothing, made tough with a strong commitment to the environment and the communities we work in.