Northbound GearReviews 1,670

While happy with the products and pricing/promotions, delayed deliveries kept me on edge.

The "Tip" section at checkout is a pretty souring experience, and quite frankly I'm annoyed to even see it...I'm not ordering food with Skip the Dishes or UberEats, I'm buying clothes! One would assume that a quality clothing company would be paying their employees a living wage, rather than badgering clients for a tip for "the team" on the checkout page. Absolutely not impressed by that, at all!

Love the pants, but shipping sucks eggs. Ordered the first pair of pants in January and they arrived way past the commitment date. Took a leap of faith and ordered a second pair February 12th and still waiting for them to arrive by Canada Post. I've purchased from other Canadian vendors who use Canada Post and my deliveries have always arrived within the commitment period. I'm not sure what delivery option Northbound Gear uses to ship products or where their warehouse is but delivery is super slow. Maybe just let customers know their order will arrive between a 2 - 4 week window. Over committing and under delivering is so annoying.

Love the trousers looking forward to wearing them when I go to the arctic circle. However I was a bit disappointed when placing my second order due to connection issues I lost some of my bonus points.

I ordered two pairs of pants, one for myself and one for my partner. My partners pair fit fine. Mine did not. They gapped at the back when sitting and pulled in tight across my stomach. The fabric is great, but it was the cut. When I went to return them, I had to pay for shipping- $31.00 from Ontario plus a $5 restocking fee. I live in a rural area and the shopping in stores is not great, so I took a chance. I lost.

I like the pants, will use them mostly in the winter. Delivery took a very long time, not shipped from Canada obviously.

The delivery time of over 3 weeks is a deterrent for me making future purchases.

I received my 2nd and 3rd pairs of the men's waterproof pants. They arrived and are great.

In the days of overnight, 2 or 3 day, even 7 day deliveries, waiting almost 3 weeks for my paid for items is not acceptable to me. I suggest not using the postal service as they are government employees and funded by tax dollars, which makes them inefficient compared to FedEx or other private couriers.

I bought your most waterproof jacket which turned out not to be waterproof, resulting in a security failure with my car key which did get wet in the pocket.

This is not my first order, I have always been pleased with my items. This time, however, the pants are a bit tight. I have a winter pant and a summer pant in size 8 and they fit just fine. This newest pair are a bit tight so sizing has changed since I ordered the last pair.

6 emails and 5 phone calls and you never returned my call emails were not much better said u would look into where my pants were no follow up got message that they were clearing customs ….really Vancouver to Toronto north to Bracebridge…3 weeks