NordVPNReviews 214

1) This company doesn't allow you to delete your payment information.

2) I clearly checked-marked NO AUTOMATIC RENEWAL. They stole over 100USD from my account by overwriting my choice.

3) As of today they still have my payment info. I will have, in 11 months, to check again my NO AUTOMATIC RENEWAL.

4) But they will still have my payment info.

They give me no other choice but to cancel my CC!

I have used NordVPN since 2017 and after one year of great quality, I struggle with lags on more than 80% of servers. Please add WireGuard protocol for routers.

You have to take about 7 steps to cancel their service. And even if you do there's a chance it might not even go through. Plus customer service is terrible they're basically automated bots. The service itself isn't very good either within the 6 months I got it I had more emails about my accounts being compromised then I ever had before.

This is a complaint about NORD/VPN
Two months ago I decided to try out NORD/VPN and take them up on their one month offer to try them out for $11.95 with free refund if I was not satisfied. At the end of the month I decided not to continue with them and thought that was it. Two days later I discovered they took another $11.95 for another month. I tried to stop that but was to late. I contacted them by their chat line to cancel them but was told I could not cancel till the end of the next month and could not get a refund unless I bought a 1 or 2 year contract. I canceled their payment from my bank and asked for my money back and was denied because I did not buy their contract. I do not have a problem with their program I have a problem with their deceitful way of doing business. Do yourself a favor and do not deal with this unscrupulous company. Go to any of their competitors. This company is a ripoff.

Horrible customer service. Service itself is not great for my needs (to watch sport games). If you are in black out area you cannot switch to different IP based off another area - NordVPN assigns best available IP which is still too close to your area and hence the game is still blocked. Picking IP from another County means delays and lagging not to mention Amazon Fire Stick log you out if you are watching through it.
Do NOT USE your credit cards with NordVPN. They will keep charging it - do card for 1 time payment only. The reason is NordVPN made it very hard to cancel autorenewal! You do it on their website and you are being asked multiple times if you are sure. After you are done you are under impression you are good to go, however it's not the case! You supposed to receive an email asking to confirm cancellation one more time however this email is so unreliable -you might never get it because it almost always goes to spam folder so your cancellation request won't be finalized. Customer service can care less even if they see your attempt to cancel the service and never received email to finalize the request.

Stay away - look for other option and there are better ones!

I´ve purchased the 12 Months subscription package deal from NORD VPN because of some
Advertise clips on Youtube. If you buy a product, regardless what kind of, and realize that there is something wrong with it, what would you do?... of course; contact the customer Service, cause the FAQ list is never satisfied at al...

A company who blame the customer first after you confront them with the ERRORS of their bad designed Software, is just not worth any discussion.
There was not a single week during my 12 month subscription where the Servers of some country´s ( Taiwan, Korea, Czech, Canada just to name a few...) where not overloaded and not capable of handling any more customers ( please try another country, or come back later...)... really?
Come back later? Is that a joke? Not to mention constant system crashes, almost every single Day, funny fact besides all my other Programs include my OSX is running fine, Nord VPN ist the only one who causes contantly crashes, why is that? Well it is just bad designed that is why, contact the Customer Service is a waste of time and not worth the effort, after you gave them your Credit Card Number the Service is gone, by by customer... now that we have your Money we don´t need to hear from you anymore...
Even after i´ve canceled my membershipwith them, they just keep spamming me with dumb new discount offers for a new subscription contract... that is what i call " Total Ignorance "
Customer Service; Zero Point´s
Technical Handling; Zero Point´s
Software Stability; Zero Point´s
Ignorance; 100 Point´s

I have an account with Nord VPN, For the latest 18 months I have not wanted an account with Nord VPN. I tried to close it over a year ago. Since then they have been accessing my bank account and taking payments without my permission. I even have a new bank account and somehow they accessed this account and took a years subscription out AND they took it 2 weeks before they said they would. This gave me no time to cancel once more. And now I cant get my money back. DO NOT TRUST THIS COMPANY. The way they treat their customers is very very poor

Apart from the inconsistent and diametrically opposite things I was told multiple times by their customer service people about the intermittent blocks that they more often than not pled ignorance about whilst the tech people were actually fixing the blocks, I was reasonably satisfied with the service - until now.

What I am upset about is that I couldn't find any email about my original subscription anywhere, and just now, without so much as sending me any kind of reminder in advance of my subscription ending, this company abruptly cut off my service. At first I didn't even know what had happened. I subscribed at least 2 years ago. I can't remember when it was. Normally a company sends a reminder in advance of your subscription ending, but not these people. They don't have enough regard for their customers to even be bothered to do that much.

It isn't listed on this website so I don't think I can leave a separate review for it, and it's early days, but so far I highly recommend UK Expat vpn if, like me and some other British citizens living abroad who want to watch British tv you want to do that too. This is the only reason I wanted a vpn. Nordvpn have let me down recently in this area, so I went looking for an alternative. UK Expat vpn have all of their servers in the UK. The CS lady was good at answering my questions, it was easy to set up and use, and I immediately got the use of my paid app back that hadn't worked for the last week.

I've had nothing but issues for three months with this product and I would never recommend them to anyone. I have been trying to get a refund which they refuse to issue because they have a 30 day refund limitation. Of course they CAN issue a refund, they just WON'T. This product disconnected my internet connection countless times in a day. I could sit and watch it disconnect 10 times in as many minutes! I reused to believe it was the VPN giving me issues so I bought a new router, contacted my carrier to get a new modem, and exchanged ethernet cables. All over three months. I then disconnected the VPN - and unbelievably, I never ONE TIME lost my internet after that! That's when I started asking for a refund and they refuse. Save your money and go elsewhere!

NORDvpn deliberately and randomly have several defective servers in the same IP RANGES that block many websites

Other companies provide more than one port for udp, NORDvpn far too easily blocked -

Other companies provide more than one port for tcp, NORDvpn far too easily blocked -

This company NORDvpn deliberately and randomly have several defective servers in the same IP RANGES that block many websites including the netherlands based website, the leak testing website called ipleak.com and unfortunately this company NORDvpn have support people who do not know how to fix the problem - my support ticket was closed without fixing the problem, so very unhappy customer -

VERY DISHONEST REPLY received from NORDvpn reads "real user of our service as well as to troubleshoot and resolve your issue" - my support ticket was closed without fixing the problem, so very unhappy customer - when printed the contents of all my emails sent to NORDvpn total thirty-eight A4 sized pages, fully detailing my replies to their every question with my answers including (1) "so how many hundreds and hundreds of additional times do you want your customer to flush the DNS, and to empty the CACHE" - my support ticket was closed without fixing the problem, so very unhappy customer - (2) "if you had read and did remember the content of all of my previous emails, you would know that I am NOT using the NORDvpn app, so how do you change the DNS settings when using openvpn udp on a DD-WRT router" - my support ticket was closed without fixing the problem, so very unhappy customer -

After monumental frustrations trying to get ExpressVPN to work on our AppleTV 4 I decided to try NordVPN. Unfortunately, NordVPN doesn't work on AppleTV and/or our ISP-supplied router. Unlike ExpressVPN, Nord has a live chat-line which confirmed the problem & completed a refund within a couple of minutes.