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NordVPN Reviews Summary
NordVPN has a rating of 1.9 stars from 214 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NordVPN most frequently mention customer service, credit card and auto renewal. NordVPN ranks 95th among Vpn sites.
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I was experiencing difficulties using the P2P and Double VPN mode, the connection wouldn't work, so I emailed NordVPN customer service explaining my whole situation as I just downloaded the app on my MacOS.
I received a response via email within 2 hours with all the steps I should use to install properly NordVPN (As I didn't set up it well) and advised me on which protocol to use whenever I need to use a different VPN mode such as P2P or Double VPN.
Thank you Jose Vertigo for your help and thank you Nord for your excellent service!
I've been using NordVPN for about a year now, and I recently came into an issue with the compatibility of my device and the VPN. I deleted the version that was compatible with my device and tried to update it to the new version, only to realize that I couldn't use it, and that NordVPN no longer supported older devices.
Support was super helpful and helped me despite that fact, and my VPN is again working! Nord has never given me any problems and now I can again work no matter where I am in the world.
Needless to say, I'm very happy with NordVPN and so far, it's the only online service in which I've bought the 2-year plan. Thanks Nord.
To weeks ro solve a problem but finally we find solution.
The support was very good and requested a number of verification & evidence that it was me.
And I thank NordVPN for challenges to prove myself before resolving the Google Authenticator 2FA issue.
When the evidence had been provide, the support was fantastic and be more than happy to keep using their products
Had a problem with NordVPN stopping access to the internet after an upgrade. Contacted support and they promptly responded with a solution.
Couldnt surf with crome bcause of som kind of problem with the server i was connected to. I manager to get it to work within an hour but the support team hade a really Quick response reade to help.
I had a really bad experience with NordVPN. It took constant emailing back and forth to get the product working with Australia servers. To their credit they kept coming back with tips for handling the problem but one at a time over the course of an entire month instead of giving me all the tools to get the product working up front. It never did work successfully 100 % of the time. It was a constant struggle. But the worst part is how they handled my cancellation. They charged me for the following month a day before the end of the subscription period. I checked my account details online and it said the subscription period ended the following day. I emailed them to cancel the subscription but they refused to refund the month they had charged me for in advance, even though I had met the terms of the user agreement. We went around and around in circles about it, and then they said that the subscription period ended the day they charged me, not the following day, which was not what their own website had stated in my account details. It was really frustrating and downright shady.
I had a problem connecting to a vpn. Sent an email, sorted within 24hours. Response was clear and friendly.
I was impressed how fast your team provided support and tried to find a solution for my issue. It was resolved within 24 hours
I would give Nord a 5 star on security but 2 on timeliness in responding to correspondence.
I received excellent support from NordVPN. It lasted over a couple of weeks, but they stuck to it until it was Solved. Thanks folks!
I am not tech knowledgeable at all! And this team helped me figure out my VPN over many days as I had question after question on how to do this and how to that. They responded quickly and efficiently and were very friendly! What a great team! Honestly, I wish I could send them all a muffin basket! Fabulous! Highly highly recommend.
Described my problem and received quick reply with detailed steps to remove wrong download and a link to the appropriate download. All went quickly and successfully.
Excellent, efficient service from the Nord VPN support staff.
After having contacted you, I received immediate response, problem solved very fast.
I had several questions and all of them were answered very quickly.
I was unable to network 10 Australia.
I nearly gave up but emailed the lovely people at Nord. They sorted it out... gave me tips in what to do and am now sat watching what I wanted!
Thank you v much.
I am a new customer and just want to say all the chat help persons were patient helpful and troubleshooted all my issues and now my vpn is up. Congrats to Nord vpn and chat staff! Thank you Paul Rosenstein
I had an issue with my internet access after using NordVPN successfully for years. Their customer service was top-notch and helped resolve the issue. Their customer service is even better than their great VPN.
I had an issue regarding my wifi connection not working with my VPN, once I got in contact with them, they immediately started helping giving out possible procedures, and my issue was solved extremely quick
I have had excellant, timely and effective customer support on a couple of speciality issues. I can very highly recommend Nord VPN.
From the business
Enjoy ultimate internet privacy, security and freedom with advanced features such as Kill Switch, Double VPN, Threat Protection Pro™, Dark web monitor, state-of-the-art encryption and no-logs policy so that your sensitive information is protected from snoopers of any kind.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, sorry to hear you are not completely satisfied with our service. Our support agent reply to emails usually within 24hours. Therefore, for more prompt response we always advice to reach us either via live chat function available on our website at support.nordvpn.com or hit us on Twitter. Thank you.