Nordstrom RackReviews 575

FIRST and LAST time I will EVER purchase anything
From Nordstrom Rack -
OMG this is ONE WEEK LATER & STILL my item has
NOT BEEN SHIPPED OUT.
All I get told is that UPS takes their time (LIE) and I have
To wait (FOREVER) to get my purchase, blah blah blah.
Calling the 800 number for info is a WASTE OF TIME,
Some fruitcake from goodness-knows-where just gives
You a dozen reasons why you can't get a refund and
Have to wait for them to mail out - WHY?
J C Penney mails out immediately, so does Lucky Brand,
As does Forever 21 - who needs Nordstrom?
NEVER AGAIN will I order from this worthless company!

I have ordered many items from the online store (e.g., dresses, make up and sun glasses), and have no complaints. The prices are very good. The return process is easy. Most recently, I ordered a maxi dress that I never received even though USPS sent me an email indicating that it was delivered to my home on 5/19. I called their customer service department at almost 10PM EST (They stay open late). The agent was very nice. She processes a claim with USPS for the lost item without me having to ask. She also processed a full refund when she found that the item was no longer in stock. She also processed a request for me to receive free shipping on my next order for the inconvenience. Nordstrom Rack will continue to be one of my "go to" sites for shopping online.

BEWARE of Nordstrom Rack online security and customer service
The first time I place an order with Nordstrom Rack, someone immediately breaks into my account and spends over $1,000. Their online security is obviously very poor. I order online from countless companies and never had this problem. The customer service has been above and beyond a nightmare on top of their poor online security. For the order I did actually place, I returned 8 items, and they only refunded me for 1 item. After more than 3 hours on the phone (mostly hold times waiting to be transferred to someone who cant help me and none of these people seem to be shocked by the horrible experiences Ive had and only experiences Ive had with them). Then a supervisor says they received 5 items back. (Yet, they only refunded me for 1) Later he says 7 items. Then he says he cant talk to me about my account because its closed due to the fraud. Three hours on the phone, not even close to being resolved, they still owe me money, and my account was compromised because of them. Ive been on a hold for another hour just waiting for a supervisors, supervisor. Reporting to BBB.

This is literally the worst place to shop if you have good taste. I wish writing a ZERO star review was possible. All of you that wrote five star reviews do not know the company in and out like I did. They are fake to you and don't genuinely care about the customers. The workers there will lie to your face just to make you happy and make you believe it is a good place by giving you anything and everything you want, all you have to do is complain and the world is yours--->ZERO ETHICS. ALL they care about is credit card sales and push it on the workers and push it on the customers. Plus more than half of the merchandise is RETURNS and definitely last seasons $#*! which no one wants to tell you but its true. You will find by shopping here that a lot of the clothes are damaged, that is because most of the clothes are from returns that get carelessly put out for others to buy. Where's your reasoning skills Nordstrom rack? Where is your judgment? Plus as you can tell by shopping here this store obviously has a crazy return rate. Its because the products are CHEAP and the materials are not good quality. People wonder why the clothes don't "fit" them well and they end up returning everything. First hand experience. They also don't take care of the workers there, we are instructed to behave as slaves to the customers.

Myaccount was cancelled due to "too many returns". There was no information in the email as to what constitutes "too many". Is it based on the number of items or $$ and over what time frame? I carefully read customer service policy on line and did not find any mention of this specific reason. The only reason for unilateral cancellation currently listed on the Nordstrom Rack website is "customer buying in bulk". Additionally my account is now locked out so i cannot see my orders, shipping dates, returns or any other related information. I also now cannot return items by mail, the only option is to drive to the nearest Rack store. I find this action by Nordstrom Rack customer unfriendly and bordering on bizarre.

I received an email from Nordstrom Rack saying they were shutting down my account because of the "high volume" of returns I have from online purchases which is strange, because I keep a good amount of my orders. Hello, you are an ONLINE RETAILER! Shouldn't you know how the business works?! People order multiple colors and sizes because... surprise, you can't try them on first! If they don't fit, which is a high possibility (because... reminder: you can't try the items on first), then you return the item. I have never had this type of experience with an online shopping company which I think says something hugely negative about how NR treats their customers. I've advised my friends and family to not shop at NR either in-store or online unless they want to have something ridiculous like this happen to them as well.

I opened the live chat to ask a question about shipping carriers. I asked which shipping carrier they use, FedEx, UPS or USPS and explained to the customer service employee that I live in a place where USPS does not deliver to physical addresses. First of all, they refused to answer the question until I provided a first and last name, then their response was that they may use any of the three depending on the order. So I asked how to make sure my order would be sent via FedEx or UPS, or if I should use a PO Box, their response was that they don't ship to PO Boxes and if USPS doesn't deliver to homes I should contact the Post master, and that there is no way to select a specific carrier. In my opinion that is bad customer service.

I bought several sweaters and returned some. The cost of 2 sweaters $80 was not refunded. Strangest thing - in my "orders" page these 2 sweaters did not even show, but in "return" page they were STILL available for return after the package was received. Another strange thing is that when the company sends you a refund confirmation email, it will only show 1 item returned. So it is up to you to call them to try to figure out how much they actually refunded - and argue to get the rest. This issue has been dragging on for months now. At this point it has been over 45 days and the items are not even showing in either page - returns nor orders. I finally realized that I am not getting my money back... unfortunately, and feel like there is nothing I can do about them keeping my money. I spent thousands of $$$$ with NordstromRack.com and will not be returning ever again. I will tell all my family and friends to stay away and shop somewhere else. I am sure I am not the only person this happened and just imagine how much money they kept and got their merchandise back to re-sell and complete the same SCAM.

Ordered a Robert Graham shirt online on a Saturday night. A few hours later, changed my mind and began trying to cancel the order. Emails, phone calls, etc. Was DENIED a cancellation due to a $#*!ty "2 hour policy". My order was not processed and no shipping label was created and the order had not been filled and/or shipped. I went back and forth with Saturday night and all day and night Sunday and into the morning on Monday. Regardless, they charged my card up front and refused to refund it. Got a message Monday that "good news!, my order had been shipped", but in reality when I checked the status, it simply said it was ready for UPS to pick up. So, still not fulfilled and shipped out, but still denied a cancellation and refund. Was told I had to wait until the item arrives and THEN if I was not satisfied, I could "return" it! Ridiculous. Already not satisfied and do not want the item, and now they are forcing me to wait 5 days to just go through the motions and headache of returning the item, which will then take another 10 days plus to be refunded finally. I will never order from them again!

Leather Frye Handbag - $200 - Strap is peeling apart after 113 days. No return, store credit nothing. Just so you know, I will NEVER patronize your store again. In my work it is common to give gift cards to clients and staff, I will strongly recommend that Nordstroms is OFF the list. I have a gift card I haven't used. Maybe I should tuck it in the purse for the person who has the luck to get a used junky purse at the GoodWill Store for $10 bucks.

I ordered a dress from Nordstroms paid for overnight shipping. Called on Tuesday I was told Monday they were closed for Presidents Day and it would be shipped Tuesday and received on Thursday. I rushed this dress for my 50 birthday party that Friday. Wednesday dress did not come so I called and was told the order was canceled and they no longer have the dress. NO notification at all. Too late to order another dress. Called customer service explained why I was so mad and all she said was sorry we no longer have the dress. I asked why no notification and she said they did via email which was a lie. No email came I even checked spam and absolutely nothing. Buyer beware. I will never order from them again.

Hello, I love Nordstrom and often shop at the RACK as well. Recently, I purchased a large amount of items and returned one the next day. I noticed they put everything I bought the day before on sale by 20% I asked for a price adjustment and they refused. I then told them I would bring all the tagged items back, & just return/re-purchase to make it easier for them. They said NO, that would not be able to re-purchase them. They said it can take 24 hours to re-process the item and return it to the floor and I could not re-purchase. What? That is worse than any retailer around. I thought it was an affiliate of Nordstrom. Buyer beware of this, and their hard line return policies. I am sorry I every shopped here.