Nordstrom RackReviews 575

I ordered a pair of shoes and 3 days after the order (they're supposed to ship in 1-3 days), I get an email that says shipping is going to be delayed, with NO estimate on when they would ship. I needed the shoes before I leave for a trip outside of the country, so now I have to wait until I get home just to return the now useless item, which they claim they can't cancel, even though it hasn't even shipped! Absolute joke. The last time I ordered from Nordstrom, it took 3 weeks and I told myself never again. Guess I'm the fool for giving you another chance. This time it's for real: NEVER AGAIN! Always a shame to watch modern incompetents destroy a once-great brand.

I been a member of nordstrom for almost 3 years but this experience is been the worse, i order some shoes online and its taking more than 10 days nordstrom rack lost my order ontrac never pick up communication is bad and the supervisor Karen Haywood told me that she was gonna cancel my order but she sent me an email stating that it was not possible what a horrible experience this was supposed to be a gift now they made it a nightmare worse service. They will take your money but not help you at all. Supervisor had no word at all she lied to me. Kareb Haywood is her name location 700 S. Flower ST. Suite 1700 los angeles CA *******

I bought 2 Mac blush sets, urban decay lipsticks and a couple of smashbox palettes for half the normal price and they all came within a week of shipping! I love Nordstrom Rack becuase you can always find good deals. The only problem was I didnt know my tracking number of my item due to the fact that I checked out as a guest but I called customer service and they where able to help me! Ill definitely be buying more stuff from them.

I just spent nearly 2 hours going through the Rack's clearance pages. Found a couple of items and saved them to cart. Only to return to cart and find them expired or sold out. When I finally lined up my order I discovered that I could not go through their checkout process without "saving" my information (as a guest), after I saved there I continued to the credit card information and found that I could not continue past that until I "saved" that info. I make it my policy to not save financial info to websites. What a waste of my time! Don't waste your time on the Rack.

I have been a devoted Nordstrom and Nordstrom Rack customer for over 15 years. I have noticed that in the past year, they advertise stuff that they don't have in stock. I even got a notice that something was shipping and then a few days later it never showed up. I looked online and they cancelled it without telling me. I have had this happen at least a dozen times over the past year. Do they have an inventory system not linked to their website? Don't buy anything from them because chances are, you won't get it.

I do not like Nordstrom Rack, I think the mess and lack of space to move reflects the little respect offered to customers. I bought a fwe items online and was sort of pleased. Today, ia received a package with a bunch of summery t-shirts. Two of them, and a dress were not of the quality expected, so I decided to return the items, and was instructed to return them at the closest store. To my surprise I was issued a partial refund, so I called the store. I waited hours, on a series of brief holds interrupted by rude and condescending remarks regarding my expectations, and how greatful I should be for getting a refund, as a one time courtesy. So, no. I am not greatful. Instead, I feel douped, disappointed, defrauded. And this is not about the few dollars refunded, but the way a customer service manager scolded me, just trying to make me feel bad about attempting to get the refund I was entitled to. The items returned were as originally packed, tagged and straight out of the box I received that same day. No reason to question that transaction!

Don't waste your time choosing items, bc you won't be able to check out. Just happened to me today, and has happened in the past (a while ago). I called them, and they admitted it is a long-term, ongoing problem. Such incredible incompetence makes me leery of placing an order that may get screwed up, and makes me very leery of letting them have my CC #. I love Nordstrom, but the Rack must be where they send people that can't hack it at Nordstrom. I won't try this site again.

Tried to buy almost a hundred dollars worth of stuff (to get the free shipping) but the page wouldn't let me "place order" no matter how many different ways I filled in my billing and shipping information. Contacted customer service twice, at the beginning and end of the day, and the second time around they said there was a problem with the website accepting credit information and to download an app. I don't feel like making an account, finding all the clothes again, uploading information, etc. etc. After trying so many times on the website.

Shame because the clothes looked great and had good reviews on the site but if your customers can't even purchase the clothes you have online I don't know what you're doing.

They charge you $7.95 for delivery with a stated 1-3 working day dispatch date.

I may be stupid for believing it would be here by Friday when ordering on a Monday morning, but i got a dispatch notification today (Thursday) to say my delivery date is now next Tuesday. Amazon get you your stuff next day for less than half that cost!

It's 1st world problems, but god damnnn it's a massive pain in the $#*! when you want something for the weekend. Customer service did absolutely nothing to help.