NordstroomReviews 708

I'm extremely disappointed with my experience shopping with Nordstrom. I ordered the Love by Design Marled Cable Knit Pullover in a medium in the Burgundy color. I was very excited when my packaged arrived which was short lived when I tried on my sweater and realized that it had been damaged in the shipping process. It was shipped on a hanger which caused a huge run in the fabric on the shoulder. I was upset because other than the shoulder damage this sweater was exactly what I was looking for. Remembering all the raves about free returns and exchanges I took to the website to process an exchange only to be told via live chat the the sweater I ordered is no longer in stock, has been moved to the rack, and will not be available online but only in select stores. Basically, there is no way for me to get an undamaged sweater and my only option is to return. The closest rack to me is more than an hour away and there is no garnet that I will find this sweater their. I'm disappointed with Nordstrom's inability to locate and exchange an item when it was damaged in their hands. If they have the sweater in some rack stores, they should be able to locate one for me and process an exchange. I bought this sweater on a gift card which I no longer have so I have to wait for my return to be processed, then wait for a new gift card to be mailed to me. An online gift card code was no offered. It seems like there is a lot more effort on my end trying to deal with a mistake made by Nordstrom. Won't be shopping here again.

I have shopped for many years at Nordstrom and I continue to receive excellent service and the merchandise is fantastic. They cover upscale designer wear to moderate price trending merchandise. While I don't find the need to return any of my purchases, its comforting to know their isn't a limit on returns. Nordstrom has great credit card options. It is by far my favorite place to shop. Kudos to Nordstrom for their growth and success!

I am sooo sorry that we cannot get our favourite clothes at Nordstroms anymore. Her father and I only come (came) to Nordstroms to buy our daughter her clothing for work from the Ivanka Trump line. It is well made, reasonably priced and looks fabulous on her. We don't think that Nordstroms was honest about their reasoning for dropping her clothing line and believe that an idiotic political view should have nothing to do with clothing. Sad to have to shop elsewhere because, up until now, we loved shopping for her wardrobe at your store.

SHAME ON YOU PEOPLE! YOUR POLITICS SUCKS! LET'S SUPPORT OUR PRESIDENT! LIKE IT OR NOT! GROW UP... YOU ARE HERE AS A BUSINESS

Something was not processing properly in my online purchases, particularly at the step one completes to add a new method of payment to their account, my efforts were for some reason stuck and not proceeding after I clicked on the "add payment" button (or whatever its called), without any error messaged display or prompts. As I have already picked out near 300 CAD worth of stuff I needed, I was committed to figuring out what was wrong so I could wear my cute new dresses. After seeking help from the chat, patiently explaining all the steps I have taken to reach the state I was in, I was ultimately told to just try again at another time, with no explanation as to why this might be happening or suggestions that could overcome the problem. When I had already confirmed with the bank there were no reasons that would be happening.

When I called the customer service line, I was told it would have to be processed with a USA issued credit card... a little dumbstruck, I inquired as to why, as there are options of "Canada" as the billing address. But I was told again that would be impossible. When I inquired how could it be possible then as a holder of a Canadian issued credit card to make purchases on the "nordstromrack" site, she told me flat out it would be impossible.

I found this baffling, as it was listed Visa and Mastercard were acceptable payments. So I gave them an email, more so out of curiosity and to provide them with feedback, if Canadian issued cards were not accepted properly or parts of their service teams were missing some links.

I later received an email confirming they do accept Canadian issued Visa and Mastercards. I was unable to reply to ask how to best proceed as it seems my email was blocked... even though the email to me finished with a invitation "Thank you for your time. Please let me know if there is anything else I may assist you with..."

The experience was irksome and fruitless. I would love to see an improvement to their online customer support. All in all I found it really surprising, as I was someone with more then the sufficient funds, throwing money at the company.

Since you decided you don't give a dam about Middle America let alone Americans, I will no longer shop your store, I hope and pray what you have done to Ivanka Trumps brand you get back in 10 folds, you can have the millionaires support you but if you forget it's middle America that will put you out of business, I guess you didn't learn from Target, they lost 20 BILLION dollars and I hope the same for you Blake Nordstrom your a spineless pos liberal; GFY

I wanted to purchase a pair of winter boots on sale at Somerset Collection in Michigan. First, the saleswoman gave me grief that I did not have a Nordstrom charge and pressed me to apply for one. I insisted I did not need one, nor did I want one. Second, the boots were display boots and had a "worn" look to them. I asked for further discount as they were nice, but certainly not in fabulous condition. Another sales person came by, (supposedly the "sales manager") who told me in a foreign accent that absolutely not they would not discount the boots further, and what did I want to obtain the boots for free? Seriously, they were display, cute enough to buy, obvious wear and tear, good for one year max, but certainly not for the price they wanted even if they were on sale. I have had much better luck at Macy's and Macy's on line with no problems returning items or even getting discounts on items that are slightly defective or worn. Heck even Kohl's does this as well as Carson's. In fact, I have had better service at both places than what I received at Nordstrom and their staff. I don't know how they manage to survive in that mall when their associates are so rude and arrogant. I will gladly take my money elsewhere.

My experience was with Nordstom Rack online. In all honesty I found good deals and the customer service for the most part was helpful. But they are slow slow slow at everything. Placed my order on Nov 30 of an outfit to wear for my birthday Dec 15 got order Dec 17 returned most of it cuz it didn't fit Dec 19. After several call to customer service I got my refund Feb 2. I do a ton of online shopping and never has it taken this long to get my product or my refund. Never again!