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Nordstroom Reviews Summary
Nordstrom's reputation is increasingly marred by customer dissatisfaction, particularly regarding order fulfillment, delivery issues, and inadequate customer service. Many customers report frustrations with canceled orders, unresponsive support, and unresolved return disputes, leading to feelings of disrespect and loss of loyalty. Conversely, some reviews highlight positive experiences with product quality and timely deliveries, particularly for in-store purchases. Overall, while Nordstrom maintains a legacy of quality offerings, the current challenges in customer service and fulfillment practices suggest a need for significant improvements to restore customer trust and satisfaction.
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This past Christmas I had sent an item only to find out my relative already had the item. I called the customer service at nordstrom and they stoped the package, processed my return and resent a different item expedited service. They went above and beyond in a situation I thought they could not. Love the service here.
I just adore them, and they are always their for you and you and ask anything and they are always so fast and nice <3
Website difficult to navigate. Too many links; it's overwhelming. Search tool yields thousands of items, few are what you were looking for. Just very disappointing - attempting to find products is crazy, interface is busy and self-important instead of clear and customer-focused. Nordstrom was legendary for service... but sadly seem to have lost its way. BTW: Cancelling Ivanka Trump was simply mean-spirited. Nordstrom is not a PAC or political organization. Get the focus BACK on customers/brilliant service across the board. Otherwise, I have cancelled Nordstrom from my retailer list. I wish Nordstrom the best and everyone employed there. May you return to SERVICE as the Nordstrom way. Thank you.
I bought a pair of Tom Ford Sunglasses... excellent product and customer service! Also props for discontinuing the Ivanka Trump line! The people complaining here probably doesn't even shop at Nordstrom... no worries...
I love the Trump family, you need to stay out of the political business and worry about the retail business, SHAME ON YOU. I will never buy from your stores again!
Loved the hd experience here in california, I bought this from the depot after getting rid of my old sony
VANESSA Rankin at the fashion valley mall in california was a fantastic sales associate and most helpful with all our shopping needs to make sure we got what we wanted! She was not only very helpful she was a lovely person as well. We
Will be looking for her when we go back and shop in the women's section. Thank you!
Hi Guys its my request to everyone you must try as they are the best in service and support and speciall thanks to VIK who supported me at every step of my app creation and publishng... thanks
They treat customers as their POLITICAL campaign interests. Get rid of IVANKA TRUMP line due to their political interest. This is all about democrat! Stop shopping here and cancel my credit card!
I save shopping here for special occasions like my daughter's weddinlg. I got a pair of velvet flats that were to die for and they were so comfortable I didn't have to take them off to dance.
I love Nordstrom, The Rack and HauteLook! They have the best customer service and always puts the customer first. I've gotten $60 in rewards since last August just for shopping at this great company! I live in a small southern state that only has a Dillard's and Belks yet I don't shop at these stores. I go online to Nordstroms first. You can't go wrong with free shipping and free returns all the time. Love this company! Please don't change your product and continue to put your customers first!
I ORDERED STEVER MADDEN SNEAKERS AND THE WHITE PART HAS DIRT SCUFFS AND THE NOTTOM OF THE SHOE LOOKED LIKE SOMEONE HAD THEM AND RETURNED THEM. I was not pleased smh..
I love this store they have the best quality clothes and customer service! I buy clothes that don't fall apart and that stand the test of time. The makeup is always amazing. Love the show selection!
I purchased the dress for my daughter winter dance. They keep sending me damage dress. 4 times sending the dress back to a different Nordstroms. I don't understand why they don't check before they ship out the merchandise. To even exchange the dress they have to keep charging my card for another dress until they gotten the return. That was ridiculous!
I have bought shoes, boots and clothes. They arrive promptly and when I return something within 5 days I get a refund. It is a pleasure to shop there, you always get what you pay for.
I shop at Nordstrom all the time, their customer service is amazing. Returns are really easy. Plus they have a great selection, I almost always find something I want to buy :)
Para nada le doy 1 estrella terrible es muy lento no es horrible no se le v el internet o que no se pero no me gusta para nada chao es terrible
I was not a Nordstroms shopper until recently. I have been in their stores but there was never "enough" of anything. About three years ago, while looking for a coat I decided to try their store. And placed an order. Their shipping is free. Their returns are free. The quality of their products is far beyond any I have purchased in most retail establishments. And, most importantly, their sales are great. I have continued to shop there over the years and have never been disappointed.
Best customer service. Great quality and the sales are terrific. I'm hooked for life. And Nordstrom Rack is a great value and the service is the same.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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