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Noracora Reviews Summary
The company has garnered mixed reviews, with customers appreciating the variety and style of products, as well as some positive experiences with customer service responsiveness. However, significant concerns arise regarding product quality, inconsistent sizing, and lengthy delivery times, often exceeding several weeks. Many customers express disappointment with items not matching online representations, leading to frustration over returns and shipping costs. Overall, while there are loyal customers who enjoy certain products, the prevailing sentiment suggests a need for improvements in quality control and customer support to enhance the shopping experience.
This summary is generated by AI, based on text from customer reviews
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I ordered 4 dresses, all size L. Only one fit well. 2 were huge, and one was so small I couldn't begin to zipper up. I was diagnosed with breast cancer, recovered from surgery, and it was past the 30 day return. I donated the other 3 dresses. That's not my issue; the sizing was all over the place.
My order called for free shipping. No matter what I did to my cart, I was charged $31 for standard shipping. I started a chat with CS. I couldn't connect with the agent. I went back to cancel the order. As I cancelled each item, the amount changed for free shipping. I added them back, and I was qualified for free shipping. The whole ordering process took 2 hours.
If you order directly from the site, the products take 2-3 weeks to get to you. It is best to plan ahead. It's certainly not Amazon service or anything close.
Dear Customer,
Sorry for keep you waiting for your order.
Please know that we make every effort to fulfill orders in a timely manner. However, there are times when unforeseen circumstances occur, which can result in delays or disruptions to our delivery timeline. We apologize if this has caused any inconvenience for you.
Upon checking, we can confirm that your present order is currently in transit. You can check the order status on this page https://usapp.noracora.com/order-query after filling in your email address and order number. Or you may contact us with your order number, we will be happy to check the status for you.
If you have any further concerns or questions, please do not hesitate to contact us at [email protected].
Best regard,
Mandy
NORACORA
NORACORA has great styles, and I'd buy more clothes there, except for a couple things: fabric content is important to me, and they are deceptive. I have bought several items which are advertised as cotton, and they are not. Then try to return something! The receipt was illegible, the printer merely needing ink, 20 minutes w/customer service. The website isn't compatible with my iPad. If you look online, Walmart is selling their unable to be returned items. Too bad it's hit or miss with them, as I do love their clothes.
Dear customer,
Thank you for your feedback regarding our product categories. We currently have a dedicated link for cotton and linen clothing on our website, which can be found at https://noracora.com/collections/cotton-linen-1182. If you prefer cotton fabrics, you can shop for them specifically through this link.
We are constantly working to improve the quality and fabric of our products. We are currently preparing your order and hope that this shopping experience will meet your expectations.
If there is anything else we can do to assist you, please do not hesitate to contact us at [email protected].
Best regards,
Jules
NORACORA
If you want to return items the website makes it virtually impossible to do so. They want photo graphic evidence of why something doesn't fit right. Then when you try to select items to return you can't get past the "selected items" screen. They obviously don't want you to return anything! Buyer beware! You will be stuck with items you will never wear. I even tried to pull up chat help bet that wasn't working! If I could give zero stars I would!
Dear Customer,
We apologize for any inconvenience caused by the processing your return request. We understand that returns are an essential part of the customer experience, and we strive to make the process as smooth and efficient as possible.
Don't worry, if the product meets the conditions of our return policy, then it is eligible for return.
In some instances, the chat page may appear blank & not working due to high chat volumes or network problems. We recommend trying again at a later time or contacting us via email at [email protected]. Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.
We have reviewed your return request and confirm that it was processed successfully. We sent you an email with the return information yesterday. If you can't find the email, please check your spam folder as well.
Alternatively, you may contact us with your order number, and we will happily assist you in checking the status of your return request.
Best regard,
Mandy
NORACORA
NEVER ORDER FROM THIS COMPANY! CANT RETURN ITEM!
AGAIN NEVER ORDER FROM THIS COMPANY! Can't return, they make it IMPOSSIBLE!
Dear customer,
We apologize for any inconvenience you may have experienced regarding the return of your shoes.
Upon further investigation, we found that there was an error in your order number information. However, we were able to locate the correct order number and see that you have not yet submitted a return request.
We helped submit the return request for you. We kindly ask that you check your inbox for an email containing instructions on how to proceed with the return process. If you did not receive this email, please let us know by replying to our messages or chatting with us online so that we can provide you with the necessary information to complete your return.
Thank you for choosing our company, and we hope to resolve this issue and provide you with a positive shopping experience in the future. Our customer service email address is [email protected], please do not hesitate to contact us and we'll get back to you within 24 hours.
Best regard,
Jules
NORACORA
It was fun picking from all the choices but returning items was a disaster. I never got a refund for the items returned. When I pull up my account there is no record of any transactions,orders or anything.
Dear customer,
Thank you for your message. We apologize for any inconvenience you may have experienced regarding the return and refund process.
We understand that returning items can be a frustrating experience, and we want to assure you that we take all customer inquiries seriously and strive to provide satisfactory resolutions to any issues.
To help us investigate the status of your return and the refund process, we kindly ask that you send us an email with any proof of return that you may have, such as a return receipt.
Once we receive this information, we will be able to track the status of your return and investigate any issues that may have arisen during the refund process. If there was an error on our part, we will take appropriate action to rectify the situation and ensure that you receive a satisfactory resolution.
If there is anything else we can do to assist you, please do not hesitate to contact us at [email protected].
Best regards,
Jules
NORACORA
It took 14 emails from me having to revert to reviewing the company before they acknowledged but have now received my refund in full. Thank you. Better for the company to acknowledge emails from customer's to avoid going down this route
Dear customer,
Thank you for your message. We apologize for any inconvenience you may have experienced regarding the cancellation and refund of your order. However, the order number you provided is incorrect.
Our shipping rates depend on the weight of the item(s) and the destination country. We do our best to provide accurate shipping costs during the checkout process, but we understand that this may not be sufficient for some customers. We will try our best to reduce shipping costs and provide customers with more flexible and diverse payment and delivery options. We currently offer free standard shipping on orders over $89. You can take advantage of our most favorable policy by making a purchase with a higher amount.
In order to assist you with this issue, please email us with your correct order number or any other information related to your order so that we can check the status of your refund. Once we receive this information, we will be happy to investigate the issue and help you with the refund process.
Our customer service email address is [email protected], please do not hesitate to contact us and we'll get back to you within 24 hours.
Best regard,
Jules
NORACORA
Doesn't fit like picture. Very cheap material. Would not send me the mailing address
Dear customer,
Thank you for your message. We apologize for any inconvenience you may have experienced regarding your return request.
We understand that returning an item can be frustrating, particularly when you are having difficulty obtaining the return address. Please note that we had previously sent you the return address on May 24th, but we have not received a response.
However, we would like to assist you with your return and have provided you with the return address once again. We kindly suggest that you check your email inbox for the return address and send us a reply to confirm that you have received it.
If you have any further questions or concerns regarding your return or any of our products, please do not hesitate to contact us at [email protected]. Our team is available 24/7 to assist you with any issues you may encounter.
Best regard,
Jules
NORACORA
Hope the dress fits so I can buy more from you
I have been trying to follow all of the procedures as required but have not been able to complete, help, make it easy, ugh.
I am presently preparing to return certain items, wrong sizes and quality.
Dear Customer,
We apologize for any inconvenience caused by the poor quality of the item you received, as well as the sizing issue. We understand that this has been a disappointing experience for you.
We will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
Also. If the size you received is not the size you ordered. Or does not match the size stated on the size chart, please contact us and provide some picture(s) so that we can check.
Regarding the return process not been able to complete, it is important to ensure that you follow the correct procedure when requesting a return. To help us expedite the process, please provide us with more information about your return request. This includes the order number, and the reason for the return. Once we receive this information, we will do everything we can to process your return promptly and keep you updated on its status.
If you need additional assistance, please feel free to contact us by email at [email protected]
Best regard,
Mandy
NORACORA
I have been trying to follow all of the procedures as required but have not been able to complete, help, make it easy, ugh.
Thank you so much for responding to the issue I had with placing my order! I'm impressed!
Didn't understand how to apply my 15% off so I didn't get it. I don't usually order much online so I don't know how to apply discount codes. Mine was EM 15 but it was never asked for
I have tried, unsuccessfully, to return the product. The website was not helpful. The emails that were exchanged were not helpful. In fact, the last email was not even answered.
Dear Customer,
We apologize for any inconvenience caused by the processing your return request. We understand that returns are an essential part of the customer experience, and we strive to make the process as smooth and efficient as possible.
Per checking, we have replied your last email and sent you return information about your order 8 days ago. Kindly double-check the email address which you used for placing the order to ensure that you are checking the right inbox. If you still can't find the email, please check your spam folder as well.
Alternatively, you may contact us again with your order number, and we will happily assist you in checking the status of your return request. Please direct any inquiries to our email at [email protected]
Best regard,
Mandy
NORACORA
Just one dress was not like what i ordered but same fabric.
II ordered tops May 3,2023 you charged and were paid 84.45 for; on May 4,2023 another charge for 86.83 appeard on my credit card. Approximately 2 weeks later I received the first order, then another DUPLICATE ORDER SHOWED UP.
I contacted your office to find out how to return 4 DUPLICATES of what already received in first shipment. I received an email that I woiuld be sent address but must pay for postage. I want the package out of my house and my Credit on my card. Marilyn Foley 2324 Welshbush Rd, Frankfort, NY
Dear Customer,
We apologize for any confusion and inconvenience caused.
Actually, payment cannot go through without the buyer’s permission. Or we do not have the right to charge. We kindly request that you check your records to ensure that the duplicate order was not accidentally placed by yourself.
Kindly be noticed that according to our policy,customers will have to pay for the return shipping fees. You may check our return policy via https://noracora.com/information/return-policy
We have reviewed your return request and confirm that it was processed successfully. We sent you an email with the return information 12 days ago.
Also. We have sent return label to you today. Kindly double-check the email address which you used for placing the order to ensure that you are checking the right inbox. If you still can't find the email, please check your spam folder as well.
If you need additional assistance, please feel free to contact us by email at [email protected]
Best regards,
Mandy
NORACORA
My last experience was good, clothes looked like they did in pictures. I was pleased with my choices. Clothes arrived in a timely manner.
Could not figure how to buy two different colors together, had to buy two separate orders.
Dear customer,
Thank you for your feedback on Sitejabber! We apologize that our product did not meet your expectations. We will pass on your feedback and suggestions about the product to the relevant department. We have also been working on optimizing the issue of product sizes, so we appreciate your valuable feedback.
Regarding the products you have received, we noticed that you have not submitted a return request yet. If you need to return any of the products, please click on the following link: https://noracora.com/order-query to submit a return request after filling in your email address and order number. You may also contact us via online chat or email at [email protected] for assistance with the return process. We are committed to providing you with excellent service and support.
If you have any further concerns or issues with your order, please do not hesitate to contact our customer service team at [email protected].
Best regard,
Jules
NORACORA
For the price, I am satisfied with the items. Two, that I needed most, have not arrived yet although they were ordered a month ago. Shipping is slow, so order far in advance.!
I am skeptical, but so far it has been smooth.
I have placed two orders with this company Nora Cora. My orders were not deliveted and no tracking information for months. When one order did arrive only one item was as described in their ad. The second order hasnt come and no word from them.
Dear customer,
We apologize for the inconvenience caused by the delayed delivery of your package.
We have carefully investigated and found that one of the two items from your recent order has already been shipped out and is currently in transit. We will send you the detailed logistics information via private message. Please be sure to check it. We'll try to ship out the 2nd one as soon as we can. The preparation time for different products may vary slightly. We appreciate your understanding.
Regarding the other order under the same email address, we regret to inform you that we could not locate any information related to it. If you have any concerns or wish to initiate a return request for the products from that order, please do not hesitate to contact us via email.
You can contact our customer service team at [email protected] at any time, and we are always available to assist you. We will also continue to improve our logistics services to ensure that customers receive their packages more quickly. Thank you very much for your sincere feedback.
Best regard,
Jules
NORACORA
You never respond to contact from customers. One item I ordered 4/20/23 has never arrived and I wish to cancel the order. Your items look stylish but quality and customer care is very poor. I would not recommend this company to anyone else due to these conflicts.
Dear Customer,
We sincerely apologize for any inconvenience caused.
We will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping. Hope for your understand.
We regret any inconvenience caused by not receiving our reply, We want to assure you that we do respond to every message we receive, and we did reply the message you sent to us. It is possible that our response may have been overlooked or went to your spam or junk folder. Please double check. Or you may try to contact us with your other email account since hotmail always block our messages.
Please note that once an order has been processed and shipped, we are unable to modify or cancel it. For the item you have not received. We shipped the parcel to your address accordingly. However, it seems the package failed to deliver due to receiver Moved, Left no Address. We have sent you email regarding this. But did not get your reply about this yet.
Please do not hesitate to contact us via email [email protected] or chat, both methods of contact are valid. Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.
Best regard,
Mandy
NORACORA
Haven't received my orders yet. Will see when items arrive.
The material used for the tops I have ordered are not of high quality. The tops never look as good as the "pictures" when you actually receive them. The designs are printed on the same shiny, polyester material. The tops I hate to say it, but looks "cheap".
Also, the sizes are smaller when you receive them.
Easy to order, lots of nice selections.
The clothes were not of quality as shown in website.
I need to actually make sure everything comes to me exactly like the pictures. The shopping was easy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We are sorry to hear about your experience with the sizing of the dresses you ordered.
Please note that sizing can vary between items, so we encourage customers to refer to the size chart before making a purchase. We will take your feedback into account as we continue to improve our size selection process and make it simpler and more precise for our customers.
Regarding your return, we understand that it may have been past the 30-day return window due to unforeseen circumstances, and we appreciate your efforts to donate the dresses.
In any case. Thank you for bringing this issue to our attention, and we value your business and aim to provide exceptional customer service. If you have any further concerns or questions, please do not hesitate to contact us at [email protected], and we will be happy to assist you.
Best regard,
Mandy
NORACORA