NoracoraReviews 11,504

Dear customer

We are sorry to hear that you had a poor return experience with our company.

We understand that it can be frustrating when garments do not fit as expected. Please note that the sizing standard of different items is different, and we provide a detailed "Size Guide" on each product page with measurements to help customers make informed decisions.

Regarding your request for a return, we understand that returning items can be a time-consuming process. Therefore, we offered compensation for the products instead of the return. However, we also understand that you have the right to reject our offer and return the product for a full refund.

Please note that the buyer is responsible for return shipping costs, as stated on our website. We apologize if this was not clear to you during the ordering process.

Upon checking, we found that you returned the package and provided us with the tracking number. We are processing a 100% product refund for your returned items, and it should be reflected in your account soon.

Thank you for bringing these issues to our attention, and we hope to continue serving you in the future. If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.

Best regard,
Echo
NORACORA

Dear customer

Thank you for taking the time to share your feedback with us. Our apologies for any inconvenience this may have caused.

Upon checking, you didn't leave your apartment number in this order. The parcels failed to deliver due to insufficient address issue. Please note that we are not responsible for delayed shipments due to invalid address. We will just ship to the shipping address left by the customer. We have sent an email to you about your require today, please check soon. We do really want to help your solve you issue.

We will strive to improve the quality of our services and for better policy. What we have been trying to do is to make you have a good experience of shopping.

Thank you for reaching out to us here. We value your feedback and appreciate your understanding.

If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.

Best regard,
Ashley
NORACORA

Dear customer

We apologize for any inconvenience you have experienced regarding your order. We understand your frustration and would like to address your concerns.

Upon reviewing the information you provided, we found that the order number you mentioned is incorrect. However, we did respond to your email on August 9,2023, and provided you with the correct order number.

We apologize if you have not received a response from us via email. We want to assure you that we do respond to every message we receive, and it is possible that our response may have been overlooked or gone to your spam or junk folder. Sometimes email operators identify our emails as advertising emails and automatically block our emails.
Since we cannot proactively contact customers through other means except emails, if you still cannot receive our emails, please contact us with another email address (such as Gmail), or contact us via online chat. You can find the chat button on the bottom right corner of our website.

We regret to inform you that due to a shortage of stock, your order was canceled, and a refund was initiated. We have processed the refund according to the original payment method you used for the order. If you have not received the refund, we kindly ask you to contact our customer service team, who will assist you in providing the refund transaction number for further investigation.

We apologize for any inconvenience caused by the cancellation of your order and the delay in refund processing. We strive to provide a positive shopping experience for our customers, and we regret falling short of your expectations in this instance.

Sorry we don't have phone service. If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.

Best regard,
Echo
NORACORA

Dear customer

We apologize for any confusion regarding the refund request. Please note that we can only process cancellations and refunds before the items are shipped. Unfortunately, we are unable to cancel an order once it has been shipped. However, we have reviewed your order and found that one item was delayed and has already been refunded to you.

Regarding the remaining items in your order, they were shipped on August 6,2023. We have checked the tracking information, and the package is currently in normal transit and arrived at the local Post Office. We apologize for any miscommunication or misunderstanding regarding the shipping status. But this parcel is not delayed. Please refer to the email we sent with the tracking information for the latest updates on the delivery status of your package.

Our estimated delivery date is based on several factors, including the destination address, and the time we assemble and prepare your items for shipment. It will need 1-2 business days of processing time and 8-14 business days of shipping time. Therefore, you are expected to receive your order in 9-16 business days. For more details on our delivery policy, please check on: https://noracora.com/information/shipping-delivery

We apologize for any inconvenience caused by the delay and appreciate your patience. If you have any further questions or concerns regarding your order, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.

Best regard,
Echo
NORACORA

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the returns process.

Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.

Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.

The detailed measurements of different products on our website differ even in the same size.

If the measurement of your received item is not the same as the corresponding size chart, we would appreciate it if you can measure it with a measuring tool and send the photos to our customer service center. We'd like to offer you a satisfied solution after checking.

About the return, our return policy states that buyers are responsible for return shipping. Sorry our return policy don't meet your expectations, we will improve it later.

You can check our return policy here: https://noracora.com/information/return-policy

Upon checking, your order has a original shipping cost. Sorry the order shipping cost cannot be refunded. We now offer free shipping when the order amount after the discount is over $89.(Final sale items are excluded).

Except the $42.01 refund, there is another 9.65$ refund has been issued to you. If you don't receive the refund, please check your bill or contact your card issuer at your earliest convenience.

Again, thank you for reaching out to us here. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.

If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.

Best regard,
Ashley
NORACORA

Dear customer,

We apologize for hearing about your complaint. We need more information to investigate and resolve this issue. We haven't received the items you returned. We will process this matter as soon as possible and provide you with the best solution. As we currently only process refunds for returned parcels, please provide us with more information that would be helpful in resolving this issue and avoiding any information being left out.

Regarding the pair of sandals with a broken buckle, you can send us an email with the details of the defective item you received, including any photos if possible, so we can investigate the matter and determine the appropriate course of action. To avoid damaging the shoe upper, it is usually necessary for the user to tie the buckle onto the shoe themselves. You can also try doing this yourself to see whether the buckle is available for use.

Additionally, please contact our customer service team at [email protected] and provide the tracking number of the returned package so that we may assist you in processing a refund for your return request. We value the customer experience and hope to provide you with high-quality service to resolve all issues. We are sorry for all the inconvenience caused.

Best regards,
Jules
NORACORA

Dear customer,

We apologize for any inconvenience you may have experienced with tracking your order. We understand how important it is to be able to track your order and receive timely updates on its status.

Regarding your specific issue, we would like to inform you that your order has been partially shipped, and we have sent an email notification to you with the relevant tracking number(s). It is possible that there was an error in the tracking information you entered, which caused the message about the information not matching.

We assure you that we are a legitimate business and take all customer feedback seriously. We strive to provide high-quality products and excellent service to all of our customers.

If you have any further questions or concerns about your order or its tracking, please don't hesitate to contact us at [email protected]. We'll get back to you within 24 hours.

Best regards,
Jules
NORACORA

Dear customer,

We apologize for the delay in receiving your order and any difficulties you may have experienced while navigating our website. We understand how important it is to receive your order in a timely manner and to be able to easily contact us to check on its status. We have tested our website and everything appears to be functioning correctly. We'll try to make our customer's shopping experience as easy as possible.

Upon reviewing your order, we found that one item has been delayed. We apologize for this inconvenience. We have canceled the delayed item and we'll refund your payment as soon as possible (no late than 5 days). We will also continue to improve our inventory system so that users can choose their favorite products when purchasing.

Regarding the difficulty in contacting us, we understand that this can be frustrating, and we are working to improve our customer service channels to better assist our customers. In the meantime, please feel free to email us at [email protected] and we will respond to your inquiry as soon as possible. You can also chat with us online.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Best regards,
Jules
NORACORA

Dear Customer,

We sincerely apologize for all inconvenience.

Don't worry, if the product meets the conditions of our return policy, then it is eligible for return. We have reviewed your return request and confirm that it was processed successfully. We sent you email with the return label before. But you have not read the emails.

Kindly double-check the email address which you used for placing the order to ensure that you are checking the right inbox. If you still can't find the email, please check your spam folder as well.

If you can not find the email in spam folder as well, you may contact us with your other email as msn.com might block our emails.

Or you may contact us via chat and let us send the label directly on chat.

If you need additional assistance, please feel free to contact us by email at [email protected]

Best regard,
Mandy
NORACORA

Dear Customer,

Sorry to let you down.

We have free shipping for order over 89$ (excluded the final sale items, shipping fee and coupon / discount. ）

Please be noted that you have already enjoyed the coupon and have final sale items in the order, so the amount of the order (excluded the final sale items, shipping fee and coupon / discount. ）is less than $89, therefore you can not enjoy the free shipping fee.

You may double check the order details via https://noracora.com/order-query after filling in your email address and order number.

However, as the actual amount of your order is really close to our free shipping standard. To improve your shopping experience with us, we would like to make an exception and reund you the shipping fee to your order. You may check the refund in your original payment method 3-5 business days later.

If you have any questions or concerns, please do not hesitate to contact us [email protected].

Best regard,
Mandy
NORACORA

Dear customer,

We apologize for any negative experience you may have had with our return process. We understand that returning items can be frustrating, and we are committed to making this process as smooth as possible for our customers.

Upon reviewing your order, we can confirm that we have received the items you returned and a full return refund has been issued on July the 11th. We apologize for any confusion or miscommunication regarding the return process or refund amount. Partial refunds offered are our compensation for keeping the products instead of returning them back. You'll get a full refund after mailing the items you want to return back to us. If there was a misunderstanding regarding our return policy in your case, we apologize for any inconvenience it may have caused.

We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at [email protected]. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.

Best regards,
Jules
NORACORA

Dear Customer,

We're sorry to hear that the product size did not meet your expectations.
The size of different items is not comparable because the sizing standard of different items is different. If the actual dimensions of the item we have sent you are not the same as the ones stated on our size chart, please send us the photos of the real item with size measurements for our check.

According to our return policy, all Purchases (except swimwear, underwear, panties, bags, and accessories) can be returned within 30 days of the delivery date.
Upon checking, we received your return request and sent you 3 emails, but have not received your reply.

We apologize if you have not received a response from us via email. We want to assure you that we do respond to every message we receive, and it is possible that our response may have been overlooked or gone to your spam or junk folder. Sometimes email operators identify our emails as advertising emails and automatically block our emails.

If you still can not receive our emails, please contact us on Livechat( https://de.noracora.com/contact-us) and our customer service will reply to you as soon as possible.

If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.

Best regard,
Echo
NORACORA

Dear Customer,

Thank you for contacting us regarding your experience with returning items and the lack of communication from our customer support team. We apologize for any inconvenience or frustration this may have caused you.

Please note that sizing can vary between items, so we encourage customers to refer to the size chart before making a purchase. We will take your feedback into account as we continue to improve our size selection process and make it simpler and more precise for our customers.

As a website, we strive to provide a seamless and efficient return process for our customers. Please note that we do accept returns if the product meets our return policy criteria.

We regret any inconvenience caused by not receiving our reply, We want to assure you that we do respond to every message we receive. Per checking, we sent return information to your email 3 times, but you have not read the email. It is possible that our response may have been overlooked or went to your spam or junk folder. Please double check.

If you can not find the email in spam folder as well, you may contact us with your other email as hotmail.com might block our emails. Or you may contact us via chat.

We are glad to hear that you were able to file a dispute and receive a favorable outcome. We respect your decision not to purchase from us again, but we hope that you will give us another chance in the future to provide you with a better shopping experience.

If you have any further concerns or questions, please do not hesitate to contact us at [email protected], and we will be happy to assist you.

Best regard,
Mandy
NORACORA