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Noracora Reviews Summary
The company has garnered mixed reviews, with customers appreciating the variety and style of products, as well as some positive experiences with customer service responsiveness. However, significant concerns arise regarding product quality, inconsistent sizing, and lengthy delivery times, often exceeding several weeks. Many customers express disappointment with items not matching online representations, leading to frustration over returns and shipping costs. Overall, while there are loyal customers who enjoy certain products, the prevailing sentiment suggests a need for improvements in quality control and customer support to enhance the shopping experience.
This summary is generated by AI, based on text from customer reviews
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Long wait and just about every item shipped separately.
Your designs are beautiful and priced reasonable. Hopefully the quality will match!
No communication- sizing all wrong terrible fabric what more do you want be say - horrible things
Dear Customer,
We apologize if you have not received a response from us via email. We want to assure you that we do respond to every message we receive, and it is possible that our response may have been overlooked or gone to your spam or junk folder.
We received your emails and replied to you on 2023-05-11 and on 2023-05-13. You can try to find emails in the spam box of your mailbox.
Sorry that our product did not meet your expectations.
We sent the item as described. Please email us some pictures of the item to check if anything different. We will forward your feedback to the relevant department and keep improving our products.
We understand that sizing can be a tricky issue, and we strive to provide accurate measurements and sizing information to help our customers choose the right fit. We appreciate your feedback on this matter, and we will definitely look into ways to improve our sizing information in the future.
Purchased items (except swimwear, underwear, panty, bags & accessories) can be returned within 30 days from the delivery date. Please email us for a return label if you need to return any items.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
NORACORA
Looking forward to receiving my items I will give more feedback then
This company does not readily give information on returns. Finally, found a site in which to request a. Return and NEVER heard back from company. Bad News.
Dear Customer,
We apologize for any inconvenience you experienced.
We value our customers' satisfaction and will use this experience to reflect on ways to enhance our payment processes to ensure a seamless shopping experience. We`re working hard on improving our products.
Our return policy has the information about how to submit return.
You can check our return policy: https://noracora.com/information/return-policy
Per checking, we have sent an email to you about your return on May 4th and also replied accordingly today. If you did not receive, please try to check it on your spam folder. If you continue to have issues with the returns process, please contact us directly via email or chat so that we can assist you in resolving the issue as quickly as possible.
If you have any other questions or concerns regarding your order, please do not hesitate to contact us at [email protected]
Best regard,
Ashley
NORACORA
It's was easy to my money and took awhile to get my order. Now trying to send some stuff back having issues guess you don't like people to send stuff back lik
Shopping experience was fun alot of beautiful dresses to choose from
Too long to receive no updates items were small than what I ordered.
Dear Customer,
We apologize for any inconvenience caused by waiting for your order.
We understand how important it is for our customers to receive their orders in a timely manner, and we are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.
About the items you received. We apologize for any disappointment you experienced with the quality and sizing of the products you received.
Please note that we take these issues seriously, and we are committed to providing our customers with products that meet their expectations in terms of quality and sizing. We will investigate further to ensure that these issues are addressed, and appropriate measures are taken to improve our product offerings.
If you have any additional questions or concerns regarding our items, please do not hesitate to contact us via email [email protected], and we will do our best to assist you in resolving the issue.
Best regard,
Mandy
NORACORA
I have been on line trying to find a way to contact noracora company, in every possible way and I have not been able to. I received merchandise that doesn't resemble their picture or the correct size, so I have been trying to get to their website and originate a return slip. It doesn't accept my email, password, or, order number. There is no phone number for customer service. A total nightmare. From their cheap prices I should have figured that they are not legit. So much for their guarantee.
Dear Customer,
We apologize for any inconvenience caused by the poor quality of the item you received, as well as the sizing issue. We understand that this has been a disappointing experience for you.
We will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
Also. We understand your frustration regarding the difficulty in reaching our customer service team, and we want to assure you that we take matters like this very seriously.
We regret to inform you that we do not currently offer telephone support. However. We would like to let you know that you may reach out to us either through live chat or email. Both methods of contact are valid.
About return.Please ensure that you have entered the correct email address, password, and order number associated with your purchase, as this may be necessary to access the returns process.
We have checked and confirmed we received your email and replied accordingly today. If you did not receive, please try to check it on your spam folder. If you continue to have issues with the returns process, please contact us directly via email or chat so that we can assist you in resolving the issue as quickly as possible.
If you need additional assistance, please feel free to contact us by email at [email protected]
Best regard,
Mandy
NORACORA
So I ordered these really cute sneaker type slip on shoe and it gave US sizes and I did look at reviews first before I ordered my women's 8. So, I received my clothes and shoes and after waiting g about a month I was VERY disappointed. The shoes ended up going to my 8yr old goddaughter and the pants just barely fit and the denim shorts also went to her! Quality I can say was good but not the sizes at all.
Offered an adjustment on the shipping costs, very satisfactory.
I asked to return a couple of things that are too big and never received a response.
Love the clothes but takes a little too long
I loved the colors and patterns, but one of the shirts was too small when it said a medium the dresses about three of them were like sackcloth too big I had to take them to somebody to take in the dresses. I am a medium, but those were like a large, so I spent more money having them tailored. They don't look like the pictures do on the models it's deceiving I will be happy when the seamstress fixes them to my size only one dress no two dresses fit me perfect
Too small & I am trying to return it, but I haven't gotten the information I need from you to return it. Now I'm sorry I placed another order. I dread that somee of the dresses won'_t fiit.
Dear Customer,
We are sorry to hear that you had a bad experience with our company.
Currently, We do not support telephone service. But we will consider this in the near future to meet the needs of customers.
We would like to learn more about the issues you experienced so that we can work to improve our processes and prevent similar issues from occurring in the future. Please share with us any details you can provide regarding the specific issue or concern you had, and we will do our best to address it promptly.
Please do not hesitate to contact us via email [email protected], and we will do our best to assist you in resolving the issue.
Best regard,
Mandy
NORACORA
This company does not pay for return shipping! Cost me $25.00 in shipping to send order and send back 2 $20.00 shirts! Company not user friendly!
Dear Customer,
Sorry for the inconvenience.
Kindly be noticed that according to our policy,customers will have to pay for the return shipping fees.However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
The cost of return shipping is determined by shipping carrier and we do not markup these costs. We understand that return shipping can be expensive, and we are continually exploring ways to reduce these costs for our customers.
If you have any specific concerns or questions about return & return shipping fee, please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help and will do our best to assist you.
Best regard,
Mandy
NORACORA
Where are returns sent to? Too expensive to ship back to China
Dear Customer,
We are sorry that you are not satisfied with our item(s)
If the product meets the conditions of our return policy, then it is eligible for return. You may check our return policy via https://noracora.com/information/return-policy
We have established a specialized return center for our customers in the United States recently to simplify the return process. If you wish to return your order to our US return center, please submitted return request.
We regret to inform you that we do not currently offer telephone support. You may reach out to us either through live chat or email. Both methods of contact are valid and provide efficient communication channels for our customers. Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.
If you need additional assistance about return, please feel free to contact us by email at [email protected]
Best regard,
Mandy
NORACORA
I filled out the website to do a return and never received any information to return the product i received that did not fit.
Dear Customer,
Sorry for the inconvenience.
Currently ，We do not support telephone service. But we will consider this in the near future to meet the needs of customers.
We have reviewed your return request and confirm that it was processed successfully. We sent you an email with the return information regarding 10 days ago.
We also resend the email to you. Kindly double-check the email address which you used for placing the order to ensure that you are checking the right inbox. If you still can't find the email, please check your spam folder as well.
Alternatively, you may contact us again with your order number, and we will happily assist you in checking the status of your return request. Please direct any inquiries to our email at [email protected]
Best regard,
Mandy
NORACORA
I have placed several orders and have been generally happy with price/quality. My last two orders had miss sized clothes. I tried to contact Noracora by different venues asking for exchange or refund and have not received any response. Silence and no customer service.
Clara
Sizing needs to be more realistic.It does not match.
Dear Customer,
We are deeply sorry that you are not satisfied with our product.
There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.
Anyway. Thank you for your feedback. We are committed to improving our service to make it simpler and more precise for customers to select the correct size.
We just checked and can not located any bathing suit in your orders. Please double check your order details via https://noracora.com/order-query
Or welcome to contact us with your order number at [email protected]. We will check and help with return accordingly.
Best regard,
NORACORA
This is my first time shopping with NoraCora. It takes a long time from order to delivery. Shipping is expensive. Although I ordered the size I normally wear, the shoes I purchased are too tight on my feet. Also, it is taking a long time to process my return/refund request. These things made my experience unpleasant and stressful.
Dear Customer,
Thank you for reaching out to us regarding your order. We apologize for any inconvenience caused.
We understand how important it is for our customers to receive their orders in a timely manner, and we are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.
Please note that our shipping charges are based on a variety of factors, including the weight and dimensions of the package, the destination, and the shipping method selected. Hope for your understand.
Please note that sizing can vary between items, so we encourage customers to refer to the size chart before making a purchase. We will take your feedback into account as we continue to improve our size selection process and make it simpler and more precise for our customers.
We have reviewed your return request and confirm that it was processed successfully. We sent you an email with the return information regarding 8 days ago.
Kindly double-check the email address which you used for placing the order to ensure that you are checking the right inbox. If you still can't find the email, please check your spam folder as well.
Alternatively, you may contact us again with your order number, and we will happily assist you in checking the status of your return request. Please direct any inquiries to our email at [email protected]
Best regard,
NORACORA
This is my first time shopping. I will let you know if I am happy with the items I purchased at such low prices.
Got text message with discount code, however couldn't find box to enter, so lost my discount.
Feeling pressured to complete purchase. I have tried numerous times to download app and very difficult and still not able. Too much follow up emails/reminders to complete transactions. Doesn't show total due until payment information is provided, leaving little or no chance to cancel order.
No communication when you place your orders. No order confirmation nor any notification of a delay in shipment. I received two items over three weeks ago and nothing from the company before or since then. Poor, poor, poor customer service.
Dear Customer,
Thank you for the feedback and sorry for any inconvenience caused.
We want to assure you that our system automatically sends a confirmation & delay notification email to the address you provided during checkout, as part of our commitment to provide transparent and efficient service to our customers.
If you have not received your confirmation& delay notification email, we recommend checking your spam or junk mailbox to ensure it did not get filtered out.
Sometimes we will ship the ready items in priority in order to avoid further delay. You may check your order status via https://noracora.com/order-query
Or please provide us with your order number via email [email protected], and we will be happy to look into it for you.
Best regard,
NORACORA
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Sorry to keep you waiting.
Sometimes the hot sale items require more time to prepare before shipment. We shipped the items separately so that you can receive them as soon as possible. Thanks for the feedback. We will keep improving our delivery service.
Upon checking, all items in your order were delivered successfully. Hope our item would meet your satisfaction.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
NORACORA