NissanPartsDeal

Arrival date the 16th - 18th when ordering. Never received any confirmation so contacted on the 17th. Still had not shipped from the west coast. $30 for shipping and they couldn't give me a delivery date. This concludes our business.

I ordered an item recently from this business. First it was shipped to the wrong address, fine, my mistake. The same day I requested the address changed and I was bluntly denied any attempt to accommodate my simple request.

I finally got my hands on the item. Took it out of the box, and it was broken. The part was listed as new, but it had parts snapped off. Clear signs someone had damaged it. This business runs multiple websites for different car manufacturers, they drop ship items directly from the manufacturer and jack the prices up as the middleman. Their return policy is specifically written to prevent you from being able to return ANYTHING that is damaged, missing parts etc. If you do try to return something they are terse and unhelpful. You would think a company that doesn't manufacture, ship, or store the products they sell could afford to be more helpful. But no. It's designed to get your money and keep it.

Avoid them at all costs, you can do better elsewhere.

The part was supposedly sent then sent back to them and now I can't get anyone in customer service to help me.

Pure malice in this busness. I ordered a part, then canceled it before it shipped. They refused to cancel. Then the part never arrived and the USPS tracking proves it and they still refuse a refund. Its been 3 months, I've been charged in full and still no part and refusing a refund.

I warn all customers to not purchase any items from these people. I spoke with Daniel the manager and he did not even care to entertain my complaint. I purchased an item and waited for almost 3 weeks for the items and then once I contacted them they canceled the order and said that they weren't able to ship it. Meanwhile they took payment for shipping. I still have not been paid back any of my money these people do not deserve your business. Do not buy anything from them in my opinion save yourself the headaches and buy from someone else.

As I'm writing this review ( 25 Aug 2021), I'm still waiting for my RMA to be resolved by Paypal. I ordered a cowl weatherstrip for my pickup. They sent me weatherstrip for the radiator (it even said so on the package). Then, when you follow their instructions to email them for an rma, the email is greyed out. When you call, the lady will take you through a " give me the VIN number" BS, as if she's gonna be able to help you through this. They then send you an email in which you have to TAKE PHOTOS OF THE PART, PACKAGING, BOX, ETC., AND SEND IT BACK TO THEM. What a crock.
I used my own money to return the part (of course they want you to send them the tracking #). Still not a peep from them. I wish I'd used my credit card directly instead of Paypal. Bottom line: If you want a full blown bunch of BS hassle, order from them, and then try to return it. They should not be allowed to do business on the Web. Do you see where it actually says "seal assy rad core" on the pkg, meaning radiator (nothing about hood cowl).

I ordered a few gaskets for my Nissan Elgrand 3.5 AWD. Well, what a time wasting fiasco ensued. I was invoiced by FedEx Cross Border. Several days later I received a tracking number from FedEx saying the parts had been delivered to an 'individual' in Saddle Brook, NJ. Not good when they were destined for the UK, duties & taxes being charged at source. I had several conversations with nissenpartsdeal.com via their live chat service. The last two operatives telling me to deal with FedEx and sending a link. Basically you will be on your own with these people. In several emails to/from FedEx, the story changed threes times. Initially I was told FedEx had not received them at their warehouse, then they were chasing up nissanpartsdeal.com, then the order had been cancelled. I am now waiting for a refund to be made to my PayPal account. In contrast, I duplicated the order with megazip.com, just in case of issues as I am waiting for these parts urgently, and received them without fuss from Japan. I also received a triplicate order of same from a company on Ebay USA., Coulter Parts Centre. I have received them also. It is therefore my opinion there are a few specialist companies considerably more professional, more helpful and more efficient than nissanpartdeal.com. I cannot add photos as I have never received my parts from them! I therefore added a photo of the tracking map so others can see my review is real unlike some 5-star reviews I have read and seen advertised by nissanpartdeal.com

Order a part that was wrong and I never used it. But they wouldn't let me send it back to get the right part! Now I'm stuck with a part I don't need!

I am not a professional mechanic but a savvy online shopper - ordered the wrong part - not totally my fault - ( my original part is still in the shopping cart and it may be that during the "checkout" a similar product was substituted) When I wanted to return i called and explained that It was not only my fault - and I do not want to pay two way shipping and I want a prepaid shipping label which for me meant that I will not be charged for shipping - I was transfer to a "manager" who said - " no problem we will send you a prepaid shipping label" - To my dismay when I got the refund I sow that they charged me for the shipping. When I called to complain - i was told that by using " the prepaid shipping lebel" I agreed tobe charged the shipping fee. ( it may be written somewhere in the RMA) - and they insisted not to refund me... I felt that I was mislead and needless to say I will never order anything from them.!

Do not trust this site. I paid 61.00 for overnight shipping on a 41.00 part. Supposedly the part was in stock. Then I go to my account and delivery was 3-4 days out. They refuse to give the shipping fee back. I hope future customers read this. BEWARE

I ordered a couple of parts from them. Upon receiving them, they was wrong part in bag. I reached out to them about the issue. They have a under $8 policy, no returns. That does not include shipping. I ordered from another Nissan parts company, same part number got the correct part. I got the run around from them: parts are interchangeable and the part replaced is the old part number, to their policy of no returns under $8. Even pictures showed to them from their part to other company and telling them they sent the wrong part. Diagrams are old, even the look up item code is wrong also. Send you the wrong part your stuck with it. I should have looked at reviews before ordering, seen other reviews how return policy is on here, it is a shady business practice. I guess, this how they make their money. They don't care if they sent you the wrong part, your stuck with it. Shipping is gouging, $9 shipping on 2 oz parts, first class would be $4 arrived the same day. Location was Morristown TN, parts ship from. Greed over customer satisfaction. They have a review system, not much count in that only 5 star reviews will be shown. Be real weary of this place in ordering, PayPal might help you better, than using debit/credit card. All in all experience was awful, throw in wrong parts in a bag with correct parts number label, ship it. Not ordering from them again.

Their website only lets customers leave a review immediately after their purchase is made, thus their reviews have no merit. I placed several orders with nissanpartsdeal.com to help restore my 240sx. First I would receive an email 1-2 days after my order was placed stating that some items were actually discontinued (even though they were listed in stock) and would have to accept the new order with missing parts at the new price. Ok. Then, I would receive ANOTHER email 1-2 days later stating that many of the items were back ordered and being sent from different dealers to their store where they would repackage and send everything out. Wow. Then, when packages finally began to arrive, several of my items were wrong within the orders even though the part numbers were correctly listed on the purchase order and my email receipt. Sending back wrong items required my time to take photos of each item, packaging, and write them a new $#*!ing email and only then would they send a return label. They would not offer any type of compensation even when I tried to purchase the correct items again through them on the phone. No inventory checks, no upgraded or discounted shipping. No discount on parts. The phone operators were lifeless pieces of $#*! and now my car has rusty valves because it has been sitting open for a month in the winter which will require a full disassembly and cleaning. Will tell every Nissan owner I know not to trust this site.

They a bunch of thieves and crooks. They accept basically no returns, look at their policy. I tried to return something I never even opened up and they denied it instantly via email b/c it was technically electrical (crank shaft position sensor). In other words, it used electricity like half the components in a car.

I called them and they folded and made a special exception to take it back with $10 return shipping + 20% restocking fee and also it must pass inspection otherwise I won't get my refund and they will keep the item unless I pay another $10 to have it returned within a 14 day window. By the way, the item weighs about 2 ounces.

If everything goes perfectly, I'll take a 75% loss on a $42 item. If they don't accept the item, I'll have $80+ part I'll never need or use. Which is about 4-5x the cost of a non Nissan version.

I have to say that in the last couple of years I haven't run across such poor customer service. Not sure who owns or runs this outfit but I would fire some people if it was my business. I ordered on the 16th and the order shipped on the 2nd. I contacted customer service twice via email and form and got nothing on the first go around and then called and got a runaround. They upcharged me $35 for something that should have been included or noted at time of sale and then got the shipping all screwed up. The original order ship confirmed to was my physical address. But they shipped UPS to my POBox. Then I had to track down with UPS only to find out that it was delivered before the ship date and then undeliverable since it went to the PO Box. (UPS is a piece of work). Not one time did I ask, mention or request POB delivery. They messed this up and I had to track the package on my own and then go pick it up at the UPS center which has limited hours. Then I sent another email to let them know about the shipping upcharge and Lisa L replies "Hi Dave, Thank you for contacting us! Have a wonderful day! Sincerely, Customer Service Department." I mean what a disaster all the way around. Plus I had to cancel and reschedule my mobile mechanic to do the work. Should have just paid the extra money and bought from the dealer.

Stay clear of this online retailer! It took several weeks after I placed a order for them to email me saying I had to pay MORE for the part than what they originally advertised on their website. I caved because I really needed the part and paid the additional amount. The part that arrived came with the wrong clips that broke during installation. They did not want to RMA the part to replace the clips or to provide a replacement part with the correct clips. Horrible customer service! They will send you the wrong part and not want to process the RMA. You will be accountable for their errors! Buy from Amazon instead! Had a great experience ordering the same part and there were no issues with clips during install. Do yourself a favor and stay clear of NissanPartsDeal.com!

Don't waste your time and money with this company. Waited four days for part to ship only for me to call and check on the order for them to tell me the part I was waiting for was back ordered. Ordered the part on a Saturday and called twice(Tuesday & Wednesday) making sure the part was indeed in stock which they assured it was and it would be shipped Wednesday. Waited and called again Thursday and was told they were checking on the part at the dealer. Checked website to find out order was cancelled with no communication from Nissan Parts Deals to this happening. Don't waste your time with this company. At least I was refunded my money unlike others who have posted. Spend the extra $ and order from a reputable dealer.

I have a 2015 Nissan Versa Plus I bought new in 2015. Since then the dealer has replaced the cabin filter 3-4 times. Being rather expensive, last Friday I replaced the cabin filter myself as the dealer charges too much (in my opinion) for the part and to install it. I purchased it online from a parts store which I have dealt with before. It was a perfect fit. I have since checked with NISSANPARTSDEAL.COM as to their pricing on this item using my vin #. No part # came up with vin or model, year, etc. I inquired by E-mail what is the part number so I could compare prices with the company I have used in the past. The response today from NISSANPARTSDEAL.COM is "This vehicle does not come equipped with a cabin air filter." I double checked the VIN# I entered with my insurance card and car registration. I had entered it correctly. I tried to call them and of course there is no way to talk to a live person. No matter what explanation they have about their belief that my car does not have a cabin filter, I will never deal with them. Sloppy, sloppy, sloppy.

I ordered new hardware for the step rails for our Frontier. I was sent the wrong size parts and this company will not take a return. They said that I didn't put in the vin number to our truck when I ordered the parts and that the individual items are less than 8 dollars.

Stay away from this company. They will not do the right thing.

After further review, it was confirmed that a VIN number was not used when ordering to verify if the hardware was correct; Unfortunately, we are unable to create replacements for different part numbers at this time, a new order must be made.

We are sorry to inform you that your request has been denied due to the following reason(s):

The part(s) is non-returnable items due to it being, but not limited to:

- Items individually priced $ 8.00 or less.

Information pertaining to the Return Policy can be found at https://www.nissanpartsdeal.com/service/nissan-parts-policy-rma.html