NissanPartsDeal

I am very disappointment with the service I received from this company. I recently placed an order on this website and was promised delivery within 1-3 days. However, I did not receive my order until almost two weeks later. Although a tracking number was created the next day, the package was not shipped out for almost two weeks. This delay caused me significant inconvenience as I had to finish my car and could not wait two weeks. As a result, I had to go to the dealer and buy the parts on my own. Furthermore, when I contacted customer service, they were not helpful and provided me with false information. When I attempted to return the parts, they refused to take them back. As a result, I am now stuck with these parts. I am disappointed with the level of service I received from this company and feel that I have been taken advantage of. Not worth dealing with them buy parts from the dealership or other websites.

This company sends out the wrong parts and will not accept returns. They basically do not accept any returns for any product. They are an unethical company that does not have correct car parts or anyone who understands what the correct car parts are
for the year make and model of your car.

They will fully and totally block any attempt to make any returns. Buyer beware! Core returns come with a time limit and they don't disclose that up front!

Do not buy with these people they are scammers. Making a claim with them is quite a process. Respond when they feel like telling you there is no refund if you make excuses. Avoid having this problem, do not buy with them if you do not have a headache.
In my case, I claim for 2 pieces that I paid for and they say that there are 2 in that package, as you can see in the video it is only 1

Misleading on part description, poor customer service, obscure return policy, parts do not match OEM and do not fit

Let me see if I understand this correctly!?! …. NissanPartsDeal sent the WRONG part in a package with the part number that we actually ordered and we have be pay the postage to return their WRONG part and also pay a 20% restocking fee to return their WRONG part due to their re-stocking error!?!?! (Btw … we sent pictures evidencing this was a re-stocked / re-packaged part … in re-stapled packaging that some other prior customer swapped out and then returned to NissanPartsDeal; now we're stuck with a mistake that's clearly due to NissanPartsDeal accepting back that wrong part in wrong packaging!?!?)

This is laughable … and, quite frankly, one of the worst customer service experiences we've encountered. After 3-4 phone calls and emails to return a WRONG $25-ish part …. NissanPartsDeal.com …. You have wasted enough of our time.

We tried to do the right thing … you did not. We will blast a negative review and shop elsewhere. I'm sure you don't give 2 $#*!s about this email and that's the foundation of the problem at NissanPartsDeal.

First of all, I would give a negative rating if possible...

I ordered $165 worth of parts and they divided the order into 2 shipments. I didn't know this until I recieved an empty box without the contents and I contacted their customer service.

THEN they made getting a refund for the parts that were supposed to have been in the empty box, an absolutely nightmare and I STILL haven't gotten that money yet... supposedly its been processed. We will see...

Then the so-called "second box" that they claim to have sent, I never recieved! And they are refusing to refund the money because they claim I didnt make a claim before their 7 day limit to claim a missing or damaged item! How was I supposed to know when it was delivered? It never arrived! I assumed they would have been shipped together since I ordered them together, and that my entire order in theory would have been in that box that was missing contents! USPS literally stamped on the front of that box that it was sealed WITHOUT contents when they recieved it.

So, now I'm out almost $100 and supposedly being refunded for the remaining amount. It's TOTAL bull crap... This company does NOT care about making it right... Great Job Nissan Part Deals... hope you feel fantastic for taking money from a struggling single mom who is just trying to get my Armada running so I can drive it to work... What a freaking JOKE!

Don't buy from this company. The product received was not as website described. By the time they answered me back it was past the return period and they would not refund me back.

Warning Warning Warning! Do not buy from them.

I wish I looked further into this company before I bought from them.
It would take too long to type all the issues I had with this company.
Just want to vent my frustration and try to help someone else from dealing with this company.
DO NOT BUY FROM THIS COMPANY!

Also Through Auto Parts Prime Inc. Who Toke My Money!
See Picture About My Issues And How They Take Advantage Of People Working Hard, Don't Do Business With These Two Companies, They Have Many Names!
NissanPartsDeal.com & Auto Parts Prime Inc.
Thank You, Ray A

I got some parts per vin number, and they were incorrect. Come to find out their catalog is incorrect, and these parts do not go to my vin number. I triple checked the axle and vin number and it is all stock and matches the vin number of the vehicle. I even called my local dealership and they confirmed everything for me. Trying to contact this company is almost impossible. If you call the phone number you cannot talk to a real person and if you do, they just transfer you around to people or tell you to submit a form on their website. Once you submit a form on their website, they contact you within 4-6 business days and they contact you with a "no-reply" email. You can't respond to the email because it is a "no-reply", so you have to resubmit a form on their website which they respond within 4-6 days. I finally submitted an RMA request which they file as "no longer need" so they can charge me 20% restock fee and I pay shipping cost. After everything I will be $120 dollars into this for the wrong parts because their system is faulty/incorrect. The worst company I have ever done business with hands down.

Very dishonest company, they sent the right part but did not send the correct color, they wont take it back because I opened the box.? Don't waste your time and money

This site is trash and a waste of time; wish I read the reviews before trying to order on this site; 3 weeks wasted with their nonsense. First they didn't have the part, every time I emailed to communicate using their website reply they never got the message…plus they never had the parts to begin with. Only reason they received one star is cause I couldn't give a negative star and I got my money back…stay away and find your parts somewhere else, ugh…can better business bureaus do their job and look into this site as it's a waste of time and poor service standards.

I ordered some parts from them and received them pretty quickly. One of the parts was a rubber seal. It came packaged in a clear plastic bag tied closed with a twist tie. The seal was twice as long as the bag, so it was bent in half to fit in the bag. This was not a problem, as it is very soft rubber and extremely flexible. The seals has 5 locating/mounting pins embedded in the rubber. I removed the twist tie from the bag and removed the seal to install it. This was when I found out that 4 of the pins were in the wrong location to be able to fit it in to the car. I don't know if it was just a defective part, or if it was a mislabeled part. I contacted them to do an RMA to exchange it for the correct part. They emailed me back and stated that they needed (and this is a copy and paste from their email) "Your RMA request requires images of the part(s), packaging, and labels.

Please be sure to capture images of the part numbers on the labels as well.".
I provided 4 pictures of the parts, packaging and labels. I also provided 4 photos of me holding the part next to where it was supposed to go, clearly showing that the pins did not line up with the holes.
They emailed me back and said they wouldn't honor the RMA because (another copy and paste from their email) "-It has been installed, altered, used, or otherwise no longer in brand new condition.
- Any opened packages or unsealed items." This part was NEVER installed or used because it WILL NOT FIT THE CAR. Yes, the package was opened (by untwisting the twist tie) but was never torn or cut in any way. I called their customer non-service to inquire as to why they wouldn't accept the return. She simply stated what they had emailed me. I told her this part was never installed because it won't fit, and she said but the package had been opened. How stupid are these people? You can't know if you have a wrong part if you don't take it out of the package. I asked her if I put the twist tie back on the bag would they take it back. She said no, the package had been opened. WHHHAAAAATTTT?

I ordered from here from the site to be told to do it through pay pal, it was done and I was sent an email saying it was successful and it would be sent. Then today I get an email saying the price changed. I think they should have to send it at the advertised price. This is the 2and time this has happened if they are not going to send anything STOP advertising. NERVER AGAIN SCAMMERS!

Being people who value OEM parts, and work on vehicles for a living, we went to NAPA to buy parts and found that they only had off-label parts for our Nissan. We found this website, claiming to be an OEM parts dealer for Nissan. We put in our make and model of our vehicle to order two identical parts (threw a code on one, both were old) - ordered the part that was referenced by their website. Said it would ship out in 1-2 business days. Shipped out four days later, and they sent the wrong parts for our car (how would we know, we used the part number their website stated we needed). One of the parts was in a crushed box with the inner plastic bag missing, too. Called the company, was given a run-around, saying we would get a return authorization in 24-48 hours. Had to go to NAPA to get the parts, since we needed the car (offered them the opportunity to replace the parts and overnight them, NO they said). Return was denied. Nothing on item description said that you had to enter in a VIN number to assure it was right part, nor that it was non-returnable due to being an electrical part (you have to hunt around on website for this). The manager was an extremely rude dude who talked over us and had zero intention of returning these parts. He had us jump through some hoops for his amusement, evidently, since it is clear they never had any intention of taking back even the recycled part that they sent (in crushed box missing sealed packaging). YOU HAVE BEEN WARNED. This business has numerous bad reviews, which I wish I had read before.

Don't buy anything from this company they don't have anything stuck, after 25 days they cancel my order and telling me they don't have it, all there reviews are fake

Really terrible service, if you want a part go somewhere else. Took over a week just to have an order confirmed and that only happened because I called and talked to a representative. No customer service at all from this vendor, really poor experience waiting... waiting... waiting.

I was pretty skeptical of this site based on all these awful reviews. I only needed a handful of clips for my Datsun 620. I found the part number, saw they were still available, and took a chance on ordering them. I used PayPal to pay so if I got screwed, I had something to fall back on to get my money back.

A couple days after purchase, I got the shipping notification, and they arrived today in the mail exactly as I expected. I would probably buy again.

For all the bad reviews, since this site appears to be a broker, for all intents and purposes, it's very possible the dealers they're buying from aren't real careful in reading, or that whoever is placing the orders is not doing a good job relaying what was ordered. There's always the chance people buying parts don't know what they actually need as well, then complain when it's wrong.

The company doesn't manufacture Nissan parts. They buy from dealers and resell the part. No refunds!