Write a ReviewOn SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Free Country
Janji
Marine Layer
Popflex
Ash & Erie
Telfar
Land's End
& Other Stories
Miss Me
Portuguese Flannel
Strange Cvlt
Kina and Tam
Nike Reviews Summary
Nike's reputation is marked by a strong appreciation for product quality and innovative design, with many customers praising the performance and aesthetic appeal of their offerings. However, significant concerns dominate the feedback, particularly regarding customer service inefficiencies, warranty issues, and difficulties with order fulfillment and returns. Customers frequently express frustration over unresponsive support and perceived indifference to their complaints, leading to a sense of dissatisfaction and mistrust. Overall, while Nike excels in product development, its customer service approach requires substantial improvement to align with the expectations of its loyal clientele.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Ahhh... just crazy about the cool customization Nike has provided its customers with. I love the fact about how Nike has made their website so interactive and given a new interest and appeal to its customers by providing them with the customization utility. Amazing Job
nike.com is a great site to buy shoes, they are fair priced, and the quality is great, thanks again
Jenna
I love the shoe I customized even though it was a bit expensive but I'll make sure it lasts =) Nike keeps you update on your order and they ship it out quickly.
Cool shoe customizing website! If you want personalized shoes you cannot find in store or just play around with the software on this site... is's safe, secure, fun, and somewhat artsy.
Social Media
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account