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business logo of Nike
nike.com
active, casual men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the business


nike.com
+1 800-806-6453
USA
Nike is part of Nike, Inc.
Clothing item from NikeFashion apparel by NikeMerchandise from Nike clothing lineNike fashion product

Business Highlights

General

Parent Company: Nike, Inc.
Target Gender: men, women
Target Age Group: 0-3, 4-12, 13-18, 19-25, 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items must be unworn and unwashed
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: yes
Responsible Materials: recycled

Product

Style: active, casual
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (XS, S, M, L, XL, 2XL, 3XL, 4XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-806-6453

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Nike?
grey stargrey stargrey stargrey stargrey star

Nike Reviews Summary

Nike's reputation is marked by a strong appreciation for product quality and innovative design, with many customers praising the performance and aesthetic appeal of their offerings. However, significant concerns dominate the feedback, particularly regarding customer service inefficiencies, warranty issues, and difficulties with order fulfillment and returns. Customers frequently express frustration over unresponsive support and perceived indifference to their complaints, leading to a sense of dissatisfaction and mistrust. Overall, while Nike excels in product development, its customer service approach requires substantial improvement to align with the expectations of its loyal clientele.

This summary is generated by AI, based on text from customer reviews

service
184
value
177
shipping
170
returns
155
quality
164

We monitor reviews for authenticity

California
2 reviews
0 helpful votes
Follow GARY H.
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What a horrifying disgusting company!
I will never buy another Nike product. Go sell your stuff in some other country! Also EVERYONE, PLEASE BE AWARE THAT NIKE ALSO OWNS HURLEY! I have purchased so much Hurley stuff over the years. Come to my place if you want it. It will all be in the TRASH!

Date of experience: September 5, 2018
California
2 reviews
2 helpful votes
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That's right another comsumer to help our flag and share that I will never buy another pair of your product no matter what form it comes in, as well as I will no longer support the NFL and the players. Your a discrace to our values as Americans and a discrace to your own face. Good bye

Date of experience: September 5, 2018
New York
8 reviews
67 helpful votes
Follow Dontlikeliars G.
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I've been buying your clothing shoes, etc. for over 35 years. I also buy my husband, and boys your clothing, including shoes, etc. but will not support someone who has made NO sacrifice ONLY to spread more diversity and show disrespect to the US. We are an interracial family whom have lost 2 family members. One " black uncle" and one " white" brother in law whom were both police officers killed in the line of duty by black criminals. You standing for one color over another is disgraceful.

Date of experience: September 5, 2018
Nevada
1 review
2 helpful votes
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NEVER BUY NIKE AGAIN
September 5, 2018

My family and I and all friends are burning everything NIKE we have this weekend. ASHAMED TO HAVE EVER SPENT A DOLLAR WITH THEM.
NEVER AGAIN.

Date of experience: September 5, 2018
New York
1 review
0 helpful votes
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Disgusted!
September 5, 2018

Although I love the latest pair of sneakers I purchased, I will no longer purchase any Nike product and destroy what I currently have because of your support for Colin Kaepernick! As a parent with a child fighting for our country presently, we stand to support our past, present, and future military. To disrespect the ones that give their lives to support our country is NOT acceptable! I will also speak with everyone I see wearing your products and tell them the Nike symbol now is disrespect to me as I feel I can not support my daughter when your company thinks it's ok to not stand for her.

Date of experience: September 5, 2018
GB
1 review
3 helpful votes
Follow Eleanor L.
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It is unfortunate that racist supremacists are trying to bring this brand down - by the way - impossible because the brand has decided to stand on the side of truth and equality.
No mind - black consumers (of which I am one) tend to have huge buying power when it comes to sports apparel.
"A new report from Nielsen on the current buying power of consumers of color offers a fascinating look at how we're spending our money. In the report Black Dollars Matter: The Sales Impact of Black Consumers, the message is clear: While African Americans make up just 14% of the population, [they] are responsible for some $1.2 trillion in purchases annually".
I buy Nike goods anyway. I purchased the Nike Vapormax Flyknit trainers - £170 this morning. My son used to favour Adidas - not anymore.
For every Nike trainer thrown away, you will find black people and those who consider themselves allies will be purchasing more and more Nike goods. I bet if you look at their profit margins in the next half year or so, you will find that they will have increased. Also there is the small issue of demographics. The world population is 7.4 billion. The demographic of those who are burning Nike goods number 850,000,000. Do the maths - there are more of us - than them.
http://fortune.com/2018/02/28/raceahead-nielsen-report-black-buying-power/

Date of experience: September 5, 2018
Texas
1 review
1 helpful vote
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God Bless America
September 5, 2018

Throwing out everything I own with the Nike logo on it into the dumpster. I will never purchase Nike or anything affiliated with it again.

Date of experience: September 4, 2018
North Carolina
1 review
13 helpful votes
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Overpriced Products
September 5, 2018

I haven't bought Nike shoes in years because their overpriced and their clothing is only good to buy at a discount although they don't hold up any better than my other clothing. Just can't support a company who give a contract to a man that supports Fidel Castro, who killed and murdered his own people to get control of a country that had missiles aimed at the United States for decades. Think cops are bad here, go try your protest in Cuba.

Date of experience: September 4, 2018
District of Columbia
1 review
0 helpful votes
Follow Elizabeth M.
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Today is the date the cleats are estimated to be delivered after 28 days of waiting, My son has been running out to UPS trucks to see if they are on the truck His first game of the season is tomorrow I called Nike and they still have not left Vietnam and are coming by boat after they get through Customs., I now have to buy him another set of cleats. But they will not from Nilke.

Date of experience: September 4, 2018
Ohio
1 review
1 helpful vote
Follow Mike D.
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All the clothes I have with the nike logo I will cover with a x. The shoes I will send back to your company or burn I will not buy anything with your logo again

Date of experience: September 4, 2018
Colorado
1 review
0 helpful votes
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KAPPERNICK
September 4, 2018

Never again will me or my family buy ANYTHING from Nike again! I love my country! I support the people who love this country and who have fought for and died for this country!

Date of experience: September 4, 2018
Sherry S.
Colorado
1 review
0 helpful votes
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KAPPERNICK???
September 4, 2018

You've lost your ever loving minds! My household will NEVER from this day forward purchase ANY Nike product or by product because of your decision to hire a low life as KAPPERNICK!!!! You NIKE don't support WE THE PEOPLE'S FLAG, don't want your products. Take NIKE and KAPPERNICK across the big blue pond. You neither deserve one red cent OUR BLOOD has been shed for or the sacrifices you HAVE ENJOYED!!

Date of experience: September 4, 2018
Canada
1 review
1 helpful vote
Follow Jane M.
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I will do my best to buy/wear Nike products herein. Thank you! Anything that repudiates the horrendous being masquerading as the POTUS. Congrats Nike!

Date of experience: September 4, 2018
Maine
1 review
1 helpful vote
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What is Nike thinking.
September 4, 2018

My family and I will never buy a Nike product ever again. I am appalled at their decision to partner up with the ANTI-Cop flag hating Kappernick.

Date of experience: September 4, 2018
Massachusetts
2 reviews
0 helpful votes
Follow Lee D.
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After your most recent decision to endorse a washed up NFL player who disgraced our flag and every veteran who has spilled their blood protecting our freedom. Myself nor my family will ever purchase another Nike or Nike affiliated product.

Date of experience: September 3, 2018
Oregon
1 review
0 helpful votes
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Kappernick ad
September 3, 2018

As a shareholder in this company if you run an add with Kappernick I swear I am not only out as a shareholder but as a consumer of the brand as well for life. Bad move how stupid can you be.

Date of experience: September 3, 2018
New York
4 reviews
5 helpful votes
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I am really in love!
August 31, 2018

I love so much their clothes! Its so comfortable for sports. But sometimes I am disappointed with their service( Its more about small shops and diff (not US) locations..

Date of experience: August 31, 2018
GB
1 review
1 helpful vote
Follow Stefan C.
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Hi. I have bought from the Nike website pair of shoes which came with small but noticeable defects. At 150 pounds a pair I would expect perfection from their side. I returned them after i send photos to their email adress with the hope that if I will buy another one will look like I would expect even though I had to wait one week for the money to be back in my account. They offered a discount and that is why I have decided to give them another chance. The second pair, a new type of defects worse like the first one. I have the feeling that no one is doing any kind of quality check. I had the thought that a fake replica of this shoes will look better than the original since some of them pass as genuine all the time. Very disappointed, not because of their service but because of the product. I have various Nike shoes bought from different retailers at much better prices, but I wanted to buy something new directly from them and to expect a nice experience and quality products. Not this time.
Thank you Nike for this experience and because the only solution that offered me customer support was to buy it once, even if that meant paying over 400 pounds in just a few days and waiting a week for a refund for each transaction. Big dislike from me this time Nike.com

Date of experience: August 21, 2018
California
76 reviews
124 helpful votes
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Great products
August 6, 2018

I love their bookbags for school the last for years. I've had the same nike shoes for 3 years and they're still good.

Date of experience: August 5, 2018
GB
4 reviews
15 helpful votes
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Ordered something that was too big, tracked return labels included in the box, very simple no messing around with getting postage refunded, both shirts with no defects.

Date of experience: July 26, 2018