They are quick to get you off the phone telling you anything you want to hear. I have been waiting for over three weeks for two refunds in the amount of $207.58. Customer service only refunded me for one amount and keeps telling me that the other is coming when nothing has been refunded into my account. Most of the reps are not trained well and does not know how to handle calls properly. Two of my items were stolen off my porch and returned to a store, of which they have no ability to tell me which store so I can go to the store and ask for the tapes. They told me to file a police report and a report with FEDEX in order to receive my money back. Which I did so that same day, I was a regular customer with nike.com and after this experience I will never buy anything from them.

I ordered a pair of shoes it was supposed to arrive in 7 days after 14 days I called and they supposedly expedited them they never arrived... I call 4 days later to get a refund I call 3 days later to see when the money would be in my account guess what they had no record of me calling for a refund. IT's been 3 weeks and I'm still waiting for my refund but in the mean time my daughter will not be getting her gift for Christmas... the best they could do was offer me a 20% discount on my next purchase. What a crock. I would beware of every buying anything online that needs to ship from this store.

I bought a pair of Nike Mamba Rage for my son about 3 months ago. He told me there was a sharp piece of metal that was protruding through the interior heel of the shoe and it cut his heel. I inspected the shoe and not sure if it was metal or plastic, but it was poking through the fabric and he could not wear the sneakers. I called Nike and the advised that since I purchased them at $#*!'s Sporting Goods they would not warranty their defective sneakers. They said it would need to be purchased from one of their "honor" stores. If they sell your product then you should stand behind it. IDK what an "honor" store is but as you see from their reviews Nike is not honorable! $#*!'s store exchanged the sneakers without an issue. You lost a customer Nike!

I tried purchasing an item online it gave me an error code I tried three payment methods and got a error code on all three. I the called Nike they tried to place the order themselves and couldn't said it was my bank, called my bank and said they didn't see the charge going through at all so it wasn't my bank. This was oct 24, they said they would transfer the issue to a product specialist to help me. I called back the 26th to find out there was no progress and told me they made my problem urgent. They emailed me with questions regarding my payment and information the 26th. I emailed them back asap and never got a response. I called Nov 5th and at this time the item I wanted for a birthday present was now out of stock and the lady on the phone told me to find a different item and when I asked to talk to her supervisor she didn't let me. She told me I should hear back from the specialist team within an hour. Two hours passed and haven't received an email so I called back and finally got a supervisor, who told me the issue should have been resolved and to try to purchase the item. The problem was not fixed, to this day I never heard back from the product specialist team, never got my product I needed to order and they could care less, they told me to go find another shoe and purchase it somewhere else. You would think NIKE would know why there was an error code and fix it ASAP. I will never buy another one of Nike items again for this reason.

Order 1 pair of shoes and set of socks on Oct 20. Told the delivery window was Oct 23-29. Oct 30 nothing came. Order says still being processed.

Called them Oct 30. They said they didn't know where the order was. I said to cancel. They said OK and would give me a refund in 5 days.

Get email 2 days later saying the order was split into 2 shipments. 1 package they can track. The other they don't know where it is. They don't know which has the shoes and which has the socks. They think 1 package will still be delivered. Don't know when. They won't give me a refund until they get their products back. What the?! I don't know where your packages are. Why should I wait until your packages are found before I get a refund?

NO order status updates
NO accountability. Said I would get a refund and say something else later.
NO customer service. Seperate "escalation team" that deals with refunds. CSR is totally useless.

Your customer should not have to deal with your lost packages before getting a refund.

Ordered a pair of custom Nike iD shoes for a kid's 10th birthday in his favorite sports team colors. The order said it would be delivered on a specific date, which I was counting on because the kid was going to that sports game about a week after the supposed delivery date. When the shoes weren't delivered by that day, I called to check on the order and to my surprise they told me they wouldn't arrive until the following week (which was the day after the game). I asked if I could pay extra for overnight shipping so that they would arrive before the game. The girl told me she couldn't do that. I asked to speak with a manager, and after checking if he was available, he told her he would email me a survey if I want to "vent." How rude.

Well I thought I was waiting to tell everyone how the Nike vapormax flyknit utility was the best I've had as I tried them on at my sister's wedding saturday. However I'm here doing the exact opposite, letting the world know how horrible my experience with Nike.com was. I've tried ordering the shoes then they canceled my order with out notice, after doing so "Courtney" from Nike left an email saying its been canceled and a number and extension to reach her. I tried contacting Courtney twice no response. Then later on in the day just to realize my account at nike.com was blocked by administration/management. No one at nike.com can explain this. So now I'm having to find a new pair of shoes else where that can be comfortable for long standing at my sisters wedding. Horrible Nike Horrible

I salute Nike and will continue to buy your products for my grandchildren.

What do these negative/hysterical reviews say about the lack of information of these folks?