Nigel O'HaraReviews 169

I was forced to lodge an official complaint after receiving the email from Nigel O'Hara which stated that they could no longer fulfil their part of the bargain, after holding onto my money for 5 weeks, even though the TV I have ordered, LG 47LB650V, is still available to order on nigelohara.com, albeit for a higher price.

They only refunded my money after I threatened to seek legal council. So all in all, they had almost 2 months to play around with my money... and I'm sure I'm not the only one.

Shouldn't be legal.

I ordered a capture card for my sons birthday. A week after placing the order, i contacted Nigel O'Hara to see why it hadn't arrived (when they said it had been despatched), to be told that the price had changed and if I wanted it I would have to pay a further £10. I requested a refund as I could buy it quicker and cheaper through amazon prime in time for the birthday but despite a flurry of e-mailed requests for updates and several phone calls and empty promises from their staff. It took over 4 weeks before the refund was issued. No apologies and no compensation for all the hassle. Shameful company. DO NOT DEAL WITH!

I ordered some electronics 2 months ago ignoring all the bad reviews (12% one star ratings - over one in ten were deeply unhappy) - i waited one month for my order, they still couldnt give me a delivery date. I requested a refund. After 5 messages and 3 emails, one week later they were 'processing' it - i recived an email confirming a refund. Ive still not recieved any money. So to conclude - i have no money, no order. They seem to have a well thought out complaints and refund dept - what does thay tell you! Awful service! DO NOT USE!

I wish I had read the other 1 star reviews as my own experience is very similar.
I recently tried to buy a laptop from Nigel O'Hara which was cancelled as it was out of stock. (although the exact same laptop was and is still advertised on the website!)

I contacted customer services about a refund and was told that it may take up to 14 days to process. I also received a formulaic e-mail regarding returns. (Despite the fact that they had cancelled my order and there was no laptop to return!)

15 days after being told that it MAY take UPTO 14 days to process a refund, I am still out of pocket by around £700 and therefore unable to buy another laptop until I receive my refund.

You can see the reviews are mixed erring on terrible. My experience is another one to add to the zero rating pile. I ordered an item, which was not in stock at the time. After some time I enquired about when the item would arrive I received a response, which on the face of it seemed quite personal and made it seem like they were making an effort. Unbeknownst to me it was the same generic response that everyone with uncomplimentary reviews had received. Something about working hard with the supplier to get the item and prioritising your order. Pish posh.
So after a month and a half of frustration and holding out for the item on the back of their responses I discovered, by reading reviews such as mine, that I was infact never going to receive the item (well at least not before it became obsolete as I ordered a walker for my baby). I also noted even getting a refund was going to be touch and go. Not to be defeated I embarked on my quest for a refund armed with the advice of previous reviewers. I knew full well that they would 'pass on the request to the finance team who would get back to me'. I allowed them the 14 calendar day grace period from the date of my request (through their awful customer support portal) to receive the refund. Needless to say the refund nor contact from the finance department was forthcoming so I immediately escalated it as a dispute through paypal and hey presto they issued the refund immediately! Make sure you pay via PayPal or a credit card, which will reimbursue you and pursue the refund on your behalf otherwise you may never see the item or your money again. You've been warned (if you were lucky enough to read these reviews before you made the purchase)

Ordered a Gund Bear for my niece last week and it arrived today- just in time for her birthday tomorrow.

The bear looks well and the service itself was actually much better than I was expecting considering some of the negative comments. I think they're worth the risk if you buy an in-stock item. Which items were in-stock was also made quite clear in my opinion.

Ordered some plug sockets that took while for delivery. If I was to review the service solely, I would give three stars if I am honest but their range of products wins it for them. The plug sockets they supplied me with also have USB ports in them for charging smart devices which is brilliant.

The website needs a bit of work- some pages look like everything has been thrown on their at once and their PayPal compatibility is not top notch, it actually makes it difficult to track your order.

I ordered a gtx970 from nigel only to find that by week 2 I got a email saying it hadn't arrived yet. Then I read some reviews and got worried. Luckily I got my refund very speedily after I contacted PayPal. Next day actually. I think just looking at reviews here its more than evident that something isn't quite right with this company be it dodgy or just plain disorganised I really cant say. Some people have success but there's too many people with the same old stories, do yourself a favor don't just look at the overall star count just have a quick read at the first 3 negative reviews, I guarantee they'll ring familiar. Order item-don't get item-wait -ask for refund wait ask for refund-wait. Luckly I just by past that by contacting paypal. What I read a large portion of buyers go through with this company I wasn't gona do and got some quick action from just a paypal escalation. Be weary about the great deals they seem to offer cause you could be waiting a very long time. I don't know what sort of company they are but selling products they don't have seems to be the big issue here. I honestly don't see how they got a 4 star rating under reviews with all the negative and similar feedback I'm seeing.

It really is about time this company was investigated.

Ordered a monitor from this company, really wish I hadn't.
Before ordering I checked the online reviews and they seemed legit and they took PayPal (though only after I brought it to the attention of their Customer Service team that the option to pay via PayPal was missing from their site).

I ordered the monitor on the 1st of July. On the 5th I queried the status of the order as it was 'Dropshipped', a status that wasn't listed on their site. If I hadn't noticed this, who knows how long I would've waited before they would've contacted me.

They initially claimed the monitor had been discontinued, however they had re-listed it on their site using the part number instead of the model number, at a price more than 50% higher than I had paid.
When I queried the fact that the monitor clearly wasn't discontinued and that they had simply put it on their site under a different name, I was told that it was due to an issue with their supplier but they would chase the matter up for me the next day the supplier was open.

Many days later, I had to prompt them to find out what was happening to eventually be told that 'the best price they could offer' was 25% higher than I had paid.

I'm now awaiting a refund, a process that is taking far longer than is acceptable - they were able to receive my money instantly via PayPal but cannot refund it for 5-7 working days.

TL; DR - liars, cheats, swindlers - can't trust the prices they advertise - DO NOT GIVE THEM YOUR MONEY

Ordered a watch from this company on the 1st July estimated delivery was 11 day, 21 day later still no watch the company a joke, will never use again and seems to be some Patten that there taking peoples money and not delivering the goods. Should be reported to the trading standards.
Good pricing but I would personally stay away and pay the Extra money and get it delivered 2 to 3 working day be a proper company.
Now getting a refund lucky I paid through paypal which I have started a dispute with.
And one more thing it looks like the company reports every bad comment on here to try to get them removed. So if you don't want bad comments deliver the goods on time.

I have had better dealings with larger companies in terms of the length of time I have waited for an order, but the price? No-one matches these guys.

If you don't mind a wait, like me, then the prices here will reward you for your patience.