Nigel O'HaraReviews 169

DISGRACEFUL

Ordered a watch for ~£160 because it was about £5 cheaper than other sites (what a mistake to make). Took a month to be delivered, had to chase and got several holding replies about supplier etc. Then I looked at online reviews... this is a common problem! Watch arrived after about a month! Fault on day/date mechanism and so it was returned explaining this and well within their quoted 30 day online returns policy! Watch was simply sent back to me with presentation box ripped and tags removed! Red rag to a bull, so I once again returned it stating this. Again it was sent back, this time with a handwritten reference no sticker on the box and another tag missing. Court action was threatened and a deadline given, which inevitably passed! Used the Courts Service of Northern Ireland online Small Claims service which is relatively simple to use! All their deadlines passed without reply and so court ruled in my favour. After 3 weeks I sent watch back with copy of CCJ enclosed and received Paypal payment quite quickly with a comment from Nigel O'Hara Diamond Jewellers that if they didn't receive emailed acknowledgment of the payment within 24 hrs, the payment would be withdrawn! What a way to deal with a claim against you?
My advice should you have any problems is simply to get your Credit Card company involved to sort out the return of the payment or if you want to help others out, apply for a small claim against Nigel O'Hara Diamond Jewellers to try and get them to deliver some customer service and be honest... they will capitulate eventually!

I ordered a watch from nigel o hara jewellers internet site on 23rd march for my wife's birthday that was on 14th april. The item showed as being in stock and the £140 was taken from my bank account on 24th march. Prior to ordering i had shopped around on the internet and this company were selling it £20 cheaper that the watch shop.
After about a week i received an email saying that the watch was not in stock and that they were awaiting more from their supplier. The company has no customer service. If you ring the telephone no online it goes through to their sales team who will not help or put you through to anyone. They informed me several times that to speak to customer service you had to fill in a support ticket online I did this several times and the company could not tell me when the watch i had ordered would arrive. Two occasions they offered me a different make of watch as an alternative. On 8th Apri i asked a manager to ring me and he did. He said he did not know if they would get stock of the watch i had ordered and could only offer me a cheap alternative so i requested a refund which i was told i would get back with 5 working days. The next day i paid £20 more and got it within 24 hours from the watchshop.com.
From 8th april to 12th may i chased my refund and it was a nightmare. I sent over 15 emails to the company and they give me several false dates when the money would be returned. Luckily i paid through paypal and raised a dispute with them. Surprisingly that got the attention of nigel o'hara jewellers and they refunded me within 24 hours!
I wish i had read other reviews before i placed an order with them. They gave me the worst customer service experience of a lifetime. They are happy to take your money for goods they do not have in stock despite saying they are in stock when you order. If you want a refund they will hold your money in their bank account for over 35 days. AVOID THIS SHAMBOLIC COMPANY AT ALL COSTS

I foolishly ordered a watch from this outfit before checking them out online first. The ordering process failed at the credit card validation stage, leaving me hanging on a frozen screen and wondering... "have I just made a payment or not?"

A phone call to nigeloharah, and I was assured that no money had been taken. A few days later I looked at my Credit Card statement and saw that they had in fact taken the money!

Now I rang them again to discuss this but was told to contact them only by email.

To cut a long story short, they had no record of taking the cash (or so they said), they had not and would not dispatch the watch, and would not refund any money to my card.

I rand my Credit Card company to instigate chargeback proceedings against nigeloharah.com. And finally, almost a month after they took my money, the chargeback was completed and I had it back in my account.

This company should not be trading. Deal with them at your peril!

Ordered watch on 11th Jan with 3 - days delivery promise. On 16/1 was promised delivery following week. 22 Jan promised early next week. 28/1 In the next few days. 3/2 in next few days. 7 Feb next few days, 8 Feb same again. 11 Feb cancelled order. 14th received e mail saying they where trying to call me. Told them I don't require a call just a refund. 17th Feb they said refund in 48 hrs. 21st Feb e mail stating refund in 5-7 days. 3rd March e mail saying refunded today. I sent them a warning on Friday 7th March saying I would take legal action if the money was not refunded by 10th March and I finally got my money on 10th March. They are cowboys and would not trust them. I have reported them to Trading Standards. Their terms and conditions state that you have no contract until you receive delivery of goods despite taking your money at time of order. I am sure this is not legal.

Beware! Make sure item is in stock before ordering.

I ordered a watch on 2 January, payment was taken immediately.

Five days later I was told it would be delayed for a few more days as they had to order it in especially - despite this particular watch bearing an "ADVERTISED" banner on the website and a note that although it would be ordered on request it should be delivered within 3 to 5 days.

It still hadn't arrived on 11 Jan so I contacted them again and was told there was a slight delay but it would be delivered in a couple of days.

On 16 January, having heard nothing else, I again contacted them and was told it would be delivered "imminently".

Then on 22 January I was again told it would be despatched in the next few days.

And finally, today 28 January I have been informed that they "hope to have my order fulfilled as soon as possible" - possibly the vaguest 'hope' in history. They did also give me the option of changing my order to something they have in stock - not sure how I am able to confirm what is actually in stock though!

I shared my experience on another review site and within one hour my payment was refunded without explanation. Reading reviews this seems to be this comanies modus operandi. Probably the worst company I have dealth with online.

After my money being taken from my account on 8th October 2013, I have found myself still with no watch, I cancelled my order yesterday, 30th December - 12 weeks on from my order being made and money taken. After multiple time frames given and not met, and customer service operatives telling me they would call me back and not, confirming my order had been received and sent out (which it had not and therefore an outright lie), not even being informed that my first watch I ordered had been discontinued until I contacted them, and the replacement watch still not turning after being 'guaranteed' it would be with me by Christmas, contacting the company numerous times - only me, not the other way round even once - I can safely say they are the most unreliable company I have ever used. I wouldn't trust their time frames or anything they say in regards to order times. After contacting a manager to complain (three times!), I was advised I would be given a £10- voucher to use on the site - utterly insulting. A complete lack of pro activeness and service. All in my honest opinion.

I ordered a watch on 7/10, great price. Their site didn't say the watch was out of stock. They took the money the same day. No correspondence saying it was O. O. Stock, emailed them after 5 days, promised they would get one for me, then started looking at their reviews. Realised that this is a common problem, asked for refund, they wrote back saying they would chase it up, I said I want a refund, they said OK, I would get it in 48 hours. That was over a week ago. Why this company do this I don't know, first of all advertise stuff they don't have and then not just refund straight away. I will never use them again, and would suggest that anyone else who is planning to do business with them check carefully if they have the goods before parting with any money. Very disappointed indeed.

Terrible company unreliable and don't keep you informed, don't believe them. I orderd a watch as a christmas present over two weeks to spare as their site claimed that the watch was in stock. The watch didn't arrive as expected and they didn't contact me to explain. I called them and they said that there was 'QA' problem and that they would send it out in two days. After further calls to them with only a couple of days to go they said that the watch won't be sent by them untill January - naturally I cancelled. 1. The don't tell the truth. 2. They don't keep you informed.