Nigel O'HaraReviews 169

After placing an order for 2 HP computers and making several enquiries about delivery I realised these people are just attracting funds with attractive offers they cannot and never had the intention to fulfil. My guess is that this is their way to finance their real trading, whatever that might be,
I have consequently open many support tickets and even emailed *******@nigelohara.com to cancel my order and request a refund.

Although they have acknowledged the request, their standard reply is obviously fishing for more time and not proceeding with the actual refund.

DO NOT PLACE ANY ORDER WITH THIS COMPANY!

Stop me if you've heard this one. I made a bulk order for earphones at an excellent price (20 pairs at £0.98 each) as my children seem to be going through a pair each week. I received 1 pair along with a note which read '19 to follow'. 6 weeks later and they are always just about to get some more in. I have already asked them to refund my money, which they claim they are going to, but nothing yet. I think the only way to go with this one is Trading Standards. I would urge anybody else experiencing these problems to do the same.

Made a purchase order on the 14th of April, for a £250 tablet. Had a response saying that the item advertised was in fact out of stock, and would I like a refund? I advised that I would look for the product with a different retailer and get back to them. I found the item cheaper with another retailer, and asked them on the 17th of April to cancel the order and refund my money. I have been told "accounts will contact you". It's been now over two weeks, I've had no response? Asked for official complaint e-mail, no response. Have been in contact with four different CSRs (Gillian Bell, Aaron Brankin, Caolon Campbell, and Mark O'Dowd) and still have no resolution or even an ETA of resolution. Never again, and I will be advising everyone of my rotten experience. Shame on Nigel O'Hara.

Avoid this company...! Ordered quite an expensive item, and nothing to show for it, though they have my money!

Having read a number of customer reviews, from different websites! There definitely appears to be a pattern. Should of checked them out first!... lesson learnt...!

Not able to contact customer service direct! After hunting for their phone number...(alarm bells)... mostly, if not all, automated messages!...

You have been warned...!

BEWARE: Nigel O'Hara only stock about 5% of their catalogue. Items marked as "Available" or "Available to order" mean they will order from the manufacturer (why two status's for the same thing? Probably to make things misleading, they like doing this). It's now been 12 days since I ordered, no-sign of delivery, infact the order status still says "processing", I feel 12+ days to get stock from a manufacturer which is marked as "available" just isn't acceptable in 2015.

They have "LIVE SUPPORT"! Although what this really means is you can send an email through an online form which they will respond to in around 1-2hrs (if your lucky), again very misleading and is far from what the title suggests. Keep in mind this is a company that strives to hide there phone number, there's several places on the website it says you can call them, but there is no number anywhere on their website, alarm bells ringing yet?

Customer Service. I've had two reply's using the "live support" system, both were very vague, trying to avoid the point, misdirect the conversation, push the blame, of no help whatsoever. Apparently it was my fault I didn't understand it takes 12+ days for them to get stock marked as "available" from their manufacturer, although if you read reviews 99% of negative ones are based on 1. Delivery time, (so I'm obviously not alone here) 2. Poor customer servers & 3... what I'm about to come to now.

Refunds! Now I can't comment on this yet, because I'm not calling them asking for a refund until tomorrow (its Sunday as I write this). However as I've already experienced problem 1&2 of what most negative reviews concern, it wont surprise me if getting my money back is also going to be a problem. Story's of 20-30+ days are pretty frequent in the negative review section, I guess time will tell...

EDIT: Theres also 2 more things i forgot to mention. Firstly, Nigel O'Hara has been kicked off of paypal. Secondly, they state in several places they won't take payment until your item is dispatched, this is an outright lie. BEWARE!

This company obviously cannot be bothered with customer service. They go out of their way to not publish a phone number, and even if you do find it and manage to speak to someone they just bounce you to the "live support" on the website. Sadly the live support is awful. It took them over 52 hours to respond... this is with their "average response time" being shown as around 2 hours on the website. When the response finally came it was of no use what so ever.

Had I had a response in a reasonable amount of time, then I wouldn't be looking for a phone number.

This is a true example of an awful online retailer. Hide behind the website, don't respond to customers in a helpful or prompt way.

One to avoid!

I ordered a border Fine Arts ornament for my mum on the 15th December, for her Christmas. I was told by this company, only due to me asking that it would not arrive in time for Christmas, (now bearing in mind, this was shown as 'in stock' and they took my money out my account straight away) I was told they would get it in soon. This is now April 1st and still no ornament. I have been strung along all this time being told they would get it to me as soon as they got it! The final straw was when I couldn't find a telephone number for them, and when I tried an old number continually - I would get cut off. I contacted my bank, who put me onto the fraud team and they refunded my money... lesson well and truly learnt, I only wish is read the reviews first.

Amazingly awful. Sadly I didn't read the online reviews of this company before I ordered. Item ordered early February, money left my account straight away. Rang about a week later as item hadn't arrived. Promised delivery the following week. Nothing. E-mailed them - item had to be ordered from manufacturer. Seven weeks later money refunded after threats of legal action. Why not just say it was out of stock? Worst company I've ever had to deal with.

I ordered a Nokia 1520 13. 3. 2015.
They charged my Visa though they said they wouldn't until product dispatched.
I later learnt it had been discontinued & contacted O'hara, they sent email saying it WAS available.
2 days later recieve email saying device was discontinued.
I've sent several emails regarding a refund with empty promises.

I've been polite & patient - refunds can be sent immediately though it may not physially hit the account straight away, it will show as pending.
I will now have to get in touch with my credit card company, see if they will take action or I will be charged.
Looking at the various reviews here & elsewhere, there seems to be a PATTERN developing where N O'hara is keeping customers funds for as long as they possible can.

Fedup of being lied to & I have kept all correspondence.
The initials for Nigel O'hara N. O. Stand for.

NO Goods.
NO Service.
NO honesty or integrity.
NO way should anyone risk buying from them.

My experience has been very similar to others who have left bad reviews here. I ordered from their website 2 weeks ago now, the money was taken immediately and I have still yet to receive any kind of email confirmation. If I log in to their site it still says "pending".

Tried ringing and ringing in office hours. No reply. Have raised multiple support emails through their website, no reply. When I finally (after about 100 times trying) got through to them on the phone I had exactly the same experience as others here: "We've had to order it directly from the supplier, we don't know when it will arrive but it will be soon". Still nothing. They even then had the cheek to tell me that when it does arrive at their depot it will take a further 5 days to get to me unless I paid them more money for faster delivery.

This site is an absolute scam and would highly recommend people to avoid them like the plague. My suspicion is that many of the items for sale (and apparently available) on their website aren't actually in their possession and they are just stalling for time whilst they try to source it. Have literally never had any experience like this with any other online retailer, they are a complete joke. All I want is some honesty as to when I can expect my item and some form of response/confirmation of my order from them. This is absolutely standard for any other retailer. I have now got to the point where I am considering contacting trading standards to have them investigate the company, as with no confirmation of any kind to my email, and no means of readily contacting them, I am starting to wonder if they have simply taken my money and done a runner.

Placed an order on the 29th January. They failed to tell me that one item wasn't actually in stock. I went away, after 10days was surprised to see the items hadn't arrived still, called them and enquired. Told my second item was being held back until the other became available. There couldn't tell me when this would be, I had to email. So began a painfully slow and unhelpful process of emailing and chasing the order, and hearing back a few sentences of "thank you of your patience..." on average 2-3 days later. They wouldn't dispatch the item in stock nearly a month later, because they refused to pay for the postage of two items. They then finally told me that the second item was to be no longer supplied by the manufacturer, so they would go ahead and ship my first item. This was one month later from initially ordering. It then took another week for them to notify me that unfortunately the one item they were able to send to me - had in fact been sent to the wrong address! At this point, I admitted defeat to their complete incompetence, and asked for a full refund. (I did ask that as compensation they still send me said item if and when they actually got their s*** together, however this request was instead replaced with a £5 gift card offer. Which I had previously been given upon check out anyhow. Because I'm really going to be rushing back to using their service again.)
And now I've entered the process of refund, which when I've asked if somebody can tell me exactly when my money will be returned, I am met with short and utterly vague response of "they'll email you when it's processed". I feel like I should being getting some form of interest for my money that has been sat in their pockets all this time!
Such a painful, incredible waste of time, embarrassing lack of customer service and poor communication. Not only have I had to constantly chase this, but they had no problem taking my money from me having false advertised products that weren't in stock. I could have bought these 10 times over, at an equal discount elsewhere. I would strongly advise searching around the web for other deals before using this company - approach at your own peril!