Nigel O'Hara

Placed an order on the 29th January. They failed to tell me that one item wasn't actually in stock. I went away, after 10days was surprised to see the items hadn't arrived still, called them and enquired. Told my second item was being held back until the other became available. There couldn't tell me when this would be, I had to email. So began a painfully slow and unhelpful process of emailing and chasing the order, and hearing back a few sentences of "thank you of your patience..." on average 2-3 days later. They wouldn't dispatch the item in stock nearly a month later, because they refused to pay for the postage of two items. They then finally told me that the second item was to be no longer supplied by the manufacturer, so they would go ahead and ship my first item. This was one month later from initially ordering. It then took another week for them to notify me that unfortunately the one item they were able to send to me - had in fact been sent to the wrong address! At this point, I admitted defeat to their complete incompetence, and asked for a full refund. (I did ask that as compensation they still send me said item if and when they actually got their s*** together, however this request was instead replaced with a £5 gift card offer. Which I had previously been given upon check out anyhow. Because I'm really going to be rushing back to using their service again.)
And now I've entered the process of refund, which when I've asked if somebody can tell me exactly when my money will be returned, I am met with short and utterly vague response of "they'll email you when it's processed". I feel like I should being getting some form of interest for my money that has been sat in their pockets all this time!
Such a painful, incredible waste of time, embarrassing lack of customer service and poor communication. Not only have I had to constantly chase this, but they had no problem taking my money from me having false advertised products that weren't in stock. I could have bought these 10 times over, at an equal discount elsewhere. I would strongly advise searching around the web for other deals before using this company - approach at your own peril!

Avoid Nigel O'Hara like the plague. They offer £5 credit vouchers to anyone who agrees to leave a positive comment on this website. All carried out by way of nonsense competitions on their Facebook page.
Everybody who enters their comp "wins" a minimum spend voucher OR £5 credit if they agree to leave a positive comment here (despite no purchase having been made). When I pointed this out I was advised to leave a positive comment about their website instead!
Extremely devious and evidence that they are not to be trusted.

I too have been coned by this company. I ordered 2 Christmas presents on 4th December and its clear they have never been sent. They offer free delivery on orders over £35 and then when the items get "lost" they point out if you'd paid for delivery it would of been traceable. There customer service is awful and the replies to my emails are standardised. I was sucked in by 24 hour discount while price checking on a genuine site. Its the first time ive been scammed online and I am reporting this company to trading standards

I Love the Nigel O Hara website! Everything is so easy to find thanks to the great layout. The website looks nice and there are so many things on it that I would never of thought of buying but I have fallen in love with and just might end up getting in the future. I Love the Gorjuss range especially the figurines and notebooks. The range of wallets and lighters and beautiful watches are also great. There are so many unique and beautiful ornaments and things to be appreciated. Nigel O Hara have all of the little touches that could make a house a home. This site has drew my attention to things that I would not usually have been looking for thanks to the extensive range of brands that I have never heard of but that I am now quite intrigued by. I am glad I have found it and overall I would say that the website is luxurious, Classy and I would highly recommend it.

Love Nigel O'Hara, loads of great products and so much to choose from. Very helpful staff and a fast response time to questions. Products arrive quickly, are well packaged and high quality. Would definitely recommend

Based on my personal experience this trader should not be considered if you want a risk free transaction because it operates as follows:

(1) Takes your money when they actually have no idea whether the watch in question will ever be in stock.
(2) Fobs you off with excuses when it doesn't arrive (the excuses are great by the way - lots of quality and stock checks being done).
(3) Delays making a refund when you decide to cancel (more great excuses but it's really not funny by this stage).
(4) Succeeds in getting unfavourable online reviews removed by challenging them.
(5) Scours internet forums for other unfavourable posts and threatens the host website with libel action - even years after.

Move along.

Awful. Ordered watch, no acknowledgement and payment taken. Had to chase after one week to be told via email that watch would be sent in a few days as they had to order from manufacturer. Chased a week later to betold watch arriving in a week or so. Had to chase and ask for refund a week later. No response this time or to my follow up email where I once again asked for a refund. In the end I had to use the Paypal dispute reolution which got my refund a day later. A bunch of liars who have absolutely no care for their customers. Still plenty of good feedback out their so my best advice is to contact then to see if the product is in stock. But then why go to the trouble, just spend a few quid extra elsewhere and at least have peace of mind.

Please never use this shop, it's clearly a scam. They hook you in with massive discounts then either don't send the product or in my case, sent me the wrong thing after 8 long weeks of phone calls to chase (being fobbed off and lied to) and worrying that I'd lost my money. A box finally arrived this morning after I gave up and asked for a refund. It's the wrong watch! I wish I'd never bothered. I've never ever had worse service. Any positive reviews for this shop read like they were written by the employees, all the genuine negative reviews on trustpilot are taken down for "missing proof of purchase". Well my proof of purchase is order no: *******. Nigel O'hara - don't bother taking this down cause I'll put it back up every day, on every website I can. Everyone - save yourselves from this nightmare of a "shop" and buy elsewhere. I wonder how Mr Nigel O'hara himself sleeps every night conning the public. Well enjoy it Mr o'hara cause you can't take it with you when you go!

I wish I'd read the reviews here before ordering. My advice to all who use them is contact Trading Standards. As was the experience for other customers, o'hara took my money then failed to deliver. Weekly phone calls to them during which I was told dispatch was imminent, were followed by a call when I asked to speak to a manager and was told I couldn't. When I persisted I was told I was being "difficult" and they had the right to cancel the goods. This was followed up by an incredibly rude email to me - but no refund as yet. In addition, it is clear they are blocking and manipulating feedback on a number of web sites - eg one says they have been offering bribes for positive reviews. If you do get scammed, like me, contact the trading standards for NI in Newtownards. *******@detini.gov.uk.