NFL ShopReviews 949

I ordered an item and rushed it using 2 day shipping. When I chose 2 day shipping, the site said the item would be here on or before 08/19. I then got another email saying they recieved my order and it should be here on or before 08/19. An hour later I recieved an email stating that my order was confirmed and I would recieve my item on or before 08/22! I needed the item for an event on 08/21... I called the company 50 minutes after they sent me the confirmation of my order to at least change the 2 day shipping to regular shipping because I no longer was going to need it quickly after the 21st and they told me they could not do that! I then asked if I could cancel my order and they said no! The customer service rep did not care and was rude... I will never use NFL.com again!

I ordered a Jersey from them on the 5th of July. I have constantly been tracking it and it has been in Secaucus, NJ since July 7th. I called UPS several times to see why it hasn't moved and they told me that I had to contact NFLSHOP.com. When I called NFL.com, their customer service WILL NOT allow you to talk to anyone. It is totally automated. This is HIGHLY unsatisfactory. I sent them an E-Mail and they told me that if I don't get it by July 19th to send them another E-Mail for an investigation. My credit card has ALREADY been charged for this item since it has already been shipped and this is all of the HELP (if you can call it that) that I have received. This is a very asinine, lackadaisical and insipid way to do business.

I have had the worst experience ever with NFLShop.com they are not a good company purchase anything from. I placed an order in early December and not only did I not receive the products before Christmas but I did not recieve the products at all. After an email with no response, I had to call several times in order for them to request a refund for items that I never recieved, which they said would take 7 to 10 business days YEAH RIGHT! It took them 3 weeks to refund my credit card and I still did not recieve the full refund from them. I called again today which makes now makes it 2 months later and they said they would have to make another request, because the original lady did not put the request in which is BULL. They are not apologetic and they do not have answers. DO NOT USE NFLSHOP.COM THEY DO NOT HAVE GOOD CUSTOMER SERVICE AND THEY WILL NOT HELP YOU IF YOU HAVE ANY PROBLEMS. I have called more than several times.

Please do not order from the nflshop.com especially if you are buying an item for a gift! I originally placed my order the first week of November to get my 6 yo son a personalized Saints Jersey for Christmas. It was the only item on his Christmas list, and I thought I was ahead of the game and ordering it in plenty of time for Christmas. Boy was I wrong! I have had it on order now for 2 1/2 months (nflshop.com didn't get it here for Christmas, so then we were aiming for his birthday in February) and now the order has been cancelled as of this week. Nflshop.com has been horrible to deal with, the website will say the item is available and in stock, but then you never hear from them about the order. The availability will change from 3-5 days, to 8-10 days, but was never listed as unavailable or backorderd as it should have been. After multiple emails and phone calls, they said the item remained unavailable, and suggested I order a similar personalized jersey which was in stock, but when I tried they wouldn't allow me to cancel my other jersey, saying it was being shipped. Of course, we never received it, and now 2 weeks from my son's birthday, I have ordered a Saints jersey from another website. Unfortunately, it will not be personalized, but at least he will have a Saints jersey with his favorite player. Worst experience ever! Beware, they falsely advertise items as being available when they are not!

I ordered a customized Eagles jersey and was sent a Dolphins jersey instead. Ordered it on November 21st in order to get it before Christmas as it was meant to be a gift. After I contacted them about their error, NEVER heard back from them - I had to keep contacting them to get information on the status. Short story - got ripped off, didn't get the jersey, didn't even get some kind of gift card or anything to make up for their STUPIDITY! They offered me 25% off my next order - WTF? NEVER going back to this site again! Their customer service is pitiful.

I will never shop at this store ever ever ever ever again. I ordered a "Saints" watch from this store and they mailed me an "Eagles" watch. When I called them, first I had to wait on hold for 45 minutes, then once I finally spoke to someone and told them that they had mailed me the wrong watch, the rep said that they ran out of "Saints" watches So if you ran out or is out of stock for a certain product, how can you continue with the order and just mail me a watch of your choice and not the watch a paid for. What makes them think I'm an Eagles fan. How can you mail me something totally different from what I paid for! This store is a rip off and I will stay away from their website.

Now this is really one of the ONLY places you should be shopping for Officially Licensed NFL Merchandise. I'm sure that once in a great while there might be a "deal" somewhere out there, but for me it has never been worth the risk to save a few miserable dollars.

This site is the NFL's Official site. It has all the jerseys, caps and other apparel and accessories that I like to buy. For myself and for gifts. You can even buy a Gift Card to the site if you don't know exactly what your gift recipient would like. I have had great success shopping their outlet area and closeouts too!

Excellent customer service, prompt shipping with tracking, I recommend them for all things NFL.