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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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J'ai commandé un kit rouleaux de peintre qui au bout de dix jours arriva sans que je le sache donc retourné chez l'expéditeur.
Le service technique me l'a refait partir gracieusement
Great company.
Very amazing Customer service
Thank you so much
I ordered a pair of sandals however when I received them they were a little too small. I started an online chat and explained why I wanted to return. They contacted customer service who in turn emailed me and after sending them my foot measurements they are sending out a bigger size. I love the shoes so am very happy with the outcome and looking forward to ordering more things from them. Great company.
Send me a 10 1/2 size that fits to tight and very uncomfortable to wear. They want me to return it to China and they will not cover shipping cost. I have to pay $23.5 for shipping and I paid $38 dollars for my shoes. They are selling products with no intentions of exchanging defective product due to the high cost of shipping. Is a trap and bad business practice. Buy somewhere else. Bad ethics and business practfice.
A mi New Chic nunca me ha enviado artículos defectuosos. Confío en ellos y en la pronta solución de problemas de stock.
I highly recommend this company. The customer service is very helpful and pleasant to deal with. The company has amazing. Fantastic clothes for amazing prices. If you havent been to this site then you are missing out.
This business takes your money to then buy its stock. Two months after I ordered I received an email "we regret to inform you, every single item you ordered is mysteriously out of stock, please choose another item." What? They eventually refunded me but charged me $40.00 shipping on the $10.00 shirt they are sending me that has not arrived. Unscrupulous frauds, counting on the laziness of Americans.
Dear brian j.,
Thanks for your order and we are sorry for the insufficient stock.
Before your ordering, for the out-of-stock items, we have marked the words like "" Expected dispatched in xxx business days"" on the product page. You can find it after you choose the size and color.
But we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
Once we get the update about the restocking from the warehouse, you will be informed in details via your registered email address. If you didn't receive our email, please check your spam folder as the email may be there.
For further assistance, we suggest you contact us and give us your order number so that we can check it for you.
If access via computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via phone/mobile:
https://pwa.newchic.com/customer-service
We will try our best to offer you a best solution. Thank you.
Best regards,
Newchic team
I bought two tops for what they said was my size. When I finally received them, I could barely get them on. They were at least two sizes too small. I did a chat from their web site and was told I would have to wait for someone to contact me from customer services. Two days later I got an email. I responded with a request for a pre paid label to return the tops. I heard from them again by email that they were sorry the garments did not fit but their policy states that they are not responsible to pay return shipping. I Wrote back stating that the sizing was their problem not mine. The next email from them stated that they could not get emails back to me. ----- They were giving me the run around. Who knows how much my return shipping will be to return the package back to them I will try this week but I think I am out $52.00. For heavens sake, --- DO NOT BUY FROM THIS COMPANY!
Dear Merilyn R.,
Thanks for your order and we are sorry for the inconvenience.
The size range of different products varies. About the size, you can find all the details about the sizes of each item on every product page by click the ""size chart ""/ "" size guide "". To choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered. You can also see the note on the size chart of every products page.
We have measured the items before selling them.
However, if you notice that the size of the product you ordered does not fit you, or the product you have received does not meet the size chart, please feel free to contact and offer us more details.
If access via computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via phone/mobile:
https://pwa.newchic.com/customer-service
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
We will offer you a reasonable solution according to our return policy. https://www.newchic.com/return-and-refund-hc162.html
(If you are returning unwanted products (with no quality defects), please note that we will not be responsible for the shipping costs. This includes both the shipping cost we paid and also the shipping fee you pay to return the item back to us. The refund will be processed once we have received the item.)
Best regards,
Newchic team
This business is in China. If you don't like the product -- and you likely won't given the cheap labour -- you cannot afford to return it since they make you pay to send it back.
Do NOT buy from them. They are not legitimate on line sellers.
Dear Norma P.,
Thanks for your order and we are sorry for the inconvenience.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here. According to the policy, if you want to return an item with no quality issues, you are responsible for all shipping fees. This includes both the shipping cost we paid and also the shipping fee you pay to return the item back to us. The refund will be processed once we have received the item.
For further assistance, to protect the customer privacy, please contact the after-sale customer service to describe the problem.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
Claim period: Within 14 days from the date you received the item.
Our customer service try their best to offer you a reasonable solution through the return policy.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
Very, very cooperative and reliable seller. Fast delivery. Good quality product. I highly recommend.
Ordered some clothing from their flashy ads. Product arrived 25 days later and its crap, cheap material and workmanship. YOU GET WHAT YOU PAY FOR! Avoid them unless you like overpaying for junk. Located in China!
Dear B L.,
Thanks for your order and we are sorry for the inconvenience.
For the material, you can check it in the description of the product page.
If the product you have received does not meet the information on the product page or the item has any quality problems, please contact the after-sale customer service to describe the problem.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
Claim period: Within 14 days from the date you received the item.
Our customer service try their best to offer you a reasonable solution through the return policy.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here.
Best regards,
Newchic team
Ive waited almost 20 days for my order and it never showed, it says it was shipped but I have no way to track it or to contact the company, so frustrating
Dear Girlmomma s.,
Thanks for your order and we are sorry for the long shipping.
You can log in Newchic account and check order status: My Account -- View Order -- My Order -- Order Tracking. https://www.newchic.com/account/orderlist.html
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html (Please be noted that weekends and holidays are not included.)
Once your order has been shipped, you will receive a shipping advice via your registered email address. Please kindly check the email/spam record later. There you can find the tracking number if you have chosen the shipping methods with the tracking number.
It may get order delayed due to poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances, which is beyond our control. We are trying to improve our shipping service as well. Hope for your kindly understanding.
For further assistance, please contact us and give us the order number.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
We will do the best to help you.
Best Regards,
Newchic Team
It's been about two months since I ordered some pants from NewChic. Still haven't got them. Initially they told me it takes 7-25 working days for delivery. When I still didn't receive it, they just ask me to call the local post office to check with them. (No, the delivery hasn't bounced, since I asked it to be delivered to my office) I mean, why should I? If it's lying there, I'd have to go and pick them up. Doesn't that defeat the whole purpose of online shopping? Also the post office number they gave doesn't work. What if it's not there? Anyway, when I asked to cancel the order, I am being asked to pay for the shipping... to & fro! I mean, are you serious? I have to pay for the shipment that I never received? Beyond ridiculous!
Dear Mihir D.,
Thanks for your order and we are sorry for the inconvenience caused.
You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/account/orderlist.html
If you experience any delays in tracking updates, we recommend you check the estimated delivery time. https://www.newchic.com/shipping-methods-hc160.html
Sometimes the logistics information has not been updated due to poor weather, necessary customs procedure or standard processing time in post office, which are beyond our control. We usually have a buffer period for orders that are taking longer than normal and we find most packages arrive during this buffer period. In such cases, please check the local post office.
For further assistance, please contact us and give us the order number.
We suggest that you can contact our customer service.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service.
We will do the best to help you.
Best regards,
Newchic team
Corrispondenza ottimo = great match
Qualità stoffa ottimo = excellent fabric quality
Tempo di attesa discreto = discrete wait time
Grazie mille = thank you very much
I've ordered 3 items, received but 2.
When asked for the 3rd item, they replied with some options (incl. Wait period with coupons as gift), because the ordered item was temporarely out of stock.
I've decided to be patient and wait for the last item to be restocked.
I would give them 5 stars except 1) they sent me the wrong color of the item I had ordered; and 2) their English is sometimes difficult to understand in their emails. Plus I have no idea what their company name is. Im waiting to receive replacement (hopefully correct color) item. After I receive it I may come back and give more stars. They were very gracious to replace my item.
Dear Ronda M.,
Thanks for your order on Newchic and we are sorry that you received the wrong color.
We will conduct a review of the relevant parties involved in this case and ensure that similar cases will not happen again.
We are focusing on providing high-quality items for you.
If the product you have received does not meet the information on the product page or the item has any quality problems, please follow the steps listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
If on computer: https://www.newchic.com/Contact-Us-hc10.html
If on phone: https://pwa.newchic.com/customer-service
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
Our customer service try their best to offer you a reasonable solution.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
Awesome customer service. They are very prompt on handling issues. They also have good products and design. I highly recommend them.
The item was as I wanted. The staff were extremely helpful. Cannot thank then enough. I will definitely be ordering again. Thank you.
This company has some negative reviews, but i could NOT fault them.
I ordered two pairs of shoes, one was out of stock and as I wanted for a hoilday I asked them to cancel, which they did and refunded with in 24hrs. The other pair was exaclty what i ordered, the delivery was swift and I LOVE my new shoes. CUSTOMER SERVICE WAS GREAT RESPONDED SAME DAY AND KEPT ME IMFORMED.
I have been dealing with a lady by the name of Alis, there were issues with the delivery of the handbag and after many attempts to pay an additional fee for delivery Alis has eventually agreed to re-deliver at no cost - good customer service. I would also like to make the comment that NewChic website is not all that user friendly with regards to additional payments that maybe required - suggest you look at this.
Well done Alis.
I ordered a pair of shoes in April 2018. It is now July 2018 and I have still not received them. The livechat facility is useless. TanzeemSouth Africa
Dear Tanzeem F.,
Thanks for your order and we are sorry for the delay in shipping.
If you experience any delays in tracking updates, we recommend you check the estimated delivery time.
Shipping methods and delivery time: https://www.newchic.com/shipping-methods-hc160.html
If you can't receive the item in the estimated delivery time, it may be delayed.
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues, etc.
These situations are beyond our control.
We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
Meanwhile, we recommend that you contact your local post office for more details, by providing the name or tracking number. Sometimes, it can be held in the local post office, due to international shipping.
If your package is taking longer than schedule, please contact us and give us the order number.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
Live chat: We are available 24/7. Live chat is kind of busy, sometimes, you may need to wait a moment.
We will do the best to help you.
Best regards,
Newchic team
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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Dear Francisco M.,
Thanks for your order and we are sorry for the inconvenience.
Here is the return policy and you can check it by clicking the link.
https://www.newchic.com/return-and-refund-hc162.html
If you want to return an item with no quality issues, you are responsible for all shipping fees. This includes both the shipping cost we paid and also the shipping fee you pay to return the item back to us. The refund will be processed once we have received the item.
About the size, you can find all the details about the sizes of each item on every product page by click the "size chart "/ " size guide ".
To choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.
You can also see the note on the size chart of every products page.
Further assistance, please feel free to contact and offer us more details.
If access via computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via phone/mobile:
https://pwa.newchic.com/customer-service
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
We will offer you a reasonable solution according to our return policy. We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team